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“A bit behind the other chains” 4 of 5 stars
Review of Holiday Inn Express Wilkes Barre East

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Holiday Inn Express Wilkes Barre East
2.5 of 5 Hotel   |   1063 Highway 315, Wilkes-Barre, PA 18702   |  
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Ranked #15 of 20 Hotels in Wilkes-Barre
Israel
Top Contributor
96 reviews 96 reviews
92 hotel reviews
Reviews in 62 cities Reviews in 62 cities
51 helpful votes 51 helpful votes
“A bit behind the other chains”
4 of 5 stars Reviewed October 30, 2012 via mobile

I am a holiday inn fan, but this one is a bit disappointing. They're a bit "stingy". No flavored tea, no flavored coffee creamers, no fresh fruits for breakfast, limited cereals, no HD tv (i asked the manager - he said comcast is giving him problems). Compare it to e.g. The Hampton inn where they do have all these things and presented in a more luxerious way. Individual cereal boxes, several types of cookies during the evening, etc. etc.

Stayed October 2012, traveled on business
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158 reviews from our community

Traveler rating
    57
    62
    31
    6
    2
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50
43
16
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
ottawa, canada
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 27, 2012

This hotel seems a little awkward to get to as you seem to be on both hwy 309 and 315 - and you are - when you turn off 81N, but if you follow their directions on the web-site, it is exactly correct and you will get there easily. No restaurant on site. Beds were very comfortable and room clean, quiet area. Lots of restaurants nearby. We had a coupon from the Pennsylvania traveller coupon book and they would not take it as they said there was no availablility as they were almost full. However, they knocked the regular rate down by about $30. to compensate so this was good. Easy access to 81N and S.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pa
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed October 10, 2012

We stayed at this hotel for 2 nights. It was a standard room that was very small. It was actually smaller than most Holiday Inn Express standard rooms. The bedding was thin and worn. The
air-conditioner sounded like a freight train going through the room when it came on. The hot water was only luke warm in the morning, but it was fine at night.
The entire hotel needs refurbishing. The carpets in the halls are worn and very stained. The paint on the walls and woodwork was chipped and dirty. On the bright side, the staff at the breakfast buffet was very accommodating. My husband arrived late to breakfast and they went out of their way to go back into the kitchen to get him something to eat.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Wilkes Barre East, responded to this review, November 3, 2012
Dear gusmmp,

Thank you for taking the time to leave our hotel a review. I am happy to know that you had a good experience with our staff at breakfast. Please accept my sincerest apology if you found your stay less than satisfactory due to the overall layout of our property. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. We will address these points and I hope when you return you will see the improvements made.

Thank you again for your feedback.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hickory, North Carolina
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 8, 2012

My husband and I took a Fall New England trip and stayed at this hotel on the way .This hotel is what we expect when choosing a Holiday Inn Express. The room was very clean and updated. Quiet and restful sleep . Enjoyed the breakfast too . Would stay again !

Room Tip: Perfect stay !
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 4, 2012

I have been staying here on business. The place is very nice, clean, and adequate. The front desk staff seams a little on the slow side and often had to wait for what I would say is a long time to check in. The other staff issue is with their van driver. He seamed to drive fast and reckless through the parking lot and insisted on stopping the van under the canopy when another car was also parked there which blocked the road. They have cookies at the front desk and they were out once out of the three times I stayed. Breakfast is awesome with a pancake machine, cinnamon rolls, eggs, sausage, biscuits, gravy, and your typical type items. It was great to start my day out.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Top Contributor
77 reviews 77 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed October 2, 2012

Great hotel. The staff was very welcoming and helpful. You can tell the staff is very professional. Our room was very clean and well appointed. We had a double, but ample room. The breakfast was excellent. Many many choices, including omelets, sausages, etc. Great location.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island, New York
Top Contributor
61 reviews 61 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 4, 2012

Superb stay at this Holiday Inn! All the staff very attentive and delightful. Very clean room, many towels in the bathroom, very comfortable bed, cookies all day long at the lobby for the passengers enjoyment! Excellent breakfast: scrambled eggs, fresh pancakes, cheese filed omelets, bacon, sausages, bagels, pastries, many varieties of coffee and juices! The indoor heated swimming pool and jacuzzi very clean, with lots of towels and the room temperature set warm so you don't feel cold when coming out of the pool! From our room we were able to see the Labor Day fireworks at near Mohegan Sun at Pocono Downs, that was an unexpected enjoyable surprise!
I highly recommend this property, because they take very good care of their guests!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Wilkes Barre East

Address: 1063 Highway 315, Wilkes-Barre, PA 18702
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 20 Hotels in Wilkes-Barre
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Wilkes Barre East 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Wilkes-Barre East. We welcome you to historic Wilkes-Barre and our hotel, the newly renovated Holiday Inn Express. Located in the Pocono foothills, this Wilkes-Barre, Pennsylvania hotel is ideal for business & leisure travelers with its easy access to I-81 and Hwy. 315. Business travelers seeking Wilkes-Barre accommodations will appreciate our hotel's courtesy shuttle to the Wilkes-Barre/Scranton Airport (AVP), just eight miles away. We re convenient to businesses such as Fortune Fabrics, American Silk and the Social Security Center. Additionally, the Veterans Administration Hospital is one mile away. Leisure travelers enjoying a getaway to the Poconos will love our location. From a heritage tour to a sporting weekend, we want to be your home away from home. Our hotel in Wilkes-Barre is a great starting point for day trips to Rickett s Glen State Park, and we re only one mile from the Mohegan Sun Casino. Wachovia Arena is three miles away. This newly renovated Wilkes-Barre hotel offers you one of the best hotel deals in Wilkes-Barre. We offer a courtesy shuttle for trips within a mile of our hotel. From our indoor heated pool (opening Sept 2009) to the on-site fitness center, our hotel has upgraded amenities you can enjoy. In addition, our high-speed, wireless Internet access helps you stay connected. So on your next visit to the Diamond City, Stay Smart at the Holiday Inn Express hotel in Wilkes-Barre, PA. ... more   less 
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Also Known As:
Holiday Inn Express Wilkes Barre East Hotel Wilkes-Barre
Holiday Inn Wilkes Barre
Wilkes-Barre Holiday Inn
Hampton Inn Wilkes-Barre

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