The pool area is superior. The suites are lovely and comfortable. The staff is excellent. The only reason I would not give this hotel a 100% is due to the breakfast. It is not set-up very well, toaster is definitely in the wrong spot. The hot foods need to be in larger servers or at least well supplied and the selection is very limited. The french toast was good, but not what is usual french toast, and there was lots of discussion about it. The selection of hot food could be improved by adding possibly pancakes. There was no selection of donuts or muffins. The worst was that the wait staff did not keep alert enough to keep the breakfast well-supplied. You had to tell them, there are no eggs, no french toast, no bread to toast, no juice, etc. This was our only negative other than that, it was a wonderful Best Western to stay at. Location, staff, accommodations, pool, grounds----fantastic. We even enjoyed the fact that we were able to get a AAA/AARP discount. We would return, but probably would pass on the breakfast unless it is improved. We did have lunch at Wildflowers when we arrived and it was delicious and priced accordingly. I almost forgot, another negative is the 4:00 PM checkin and 11:00 AM checkout time. This should be 3:00 PM and 12:00 Noon. Fortunately, Charlie granted us a 12:00 Noon checkout as my husband is partially disabled and we needed the extra time.
- Official Description (provided by the hotel):
- Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more less
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- Also Known As:
- Best Western Plus East Mountain Hotel Wilkes-Barre
- Best Western Plus East Mountain Inn And Suites
- Best Western Wilkes Barre