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“Great Place to Stay” 4 of 5 stars
Review of Holiday Inn Wilkes Barre East Mountain

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Holiday Inn Wilkes Barre East Mountain
3.0 of 5 Hotel   |   600 Wildflower Drive at Route 115, Wilkes-Barre, PA 18702-9791 (Formerly Best Western)   |  
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Ranked #5 of 20 Hotels in Wilkes-Barre
new jersey
Top Contributor
133 reviews 133 reviews
37 hotel reviews
Reviews in 63 cities Reviews in 63 cities
156 helpful votes 156 helpful votes
“Great Place to Stay”
4 of 5 stars Reviewed September 16, 2013

The pool area is superior. The suites are lovely and comfortable. The staff is excellent. The only reason I would not give this hotel a 100% is due to the breakfast. It is not set-up very well, toaster is definitely in the wrong spot. The hot foods need to be in larger servers or at least well supplied and the selection is very limited. The french toast was good, but not what is usual french toast, and there was lots of discussion about it. The selection of hot food could be improved by adding possibly pancakes. There was no selection of donuts or muffins. The worst was that the wait staff did not keep alert enough to keep the breakfast well-supplied. You had to tell them, there are no eggs, no french toast, no bread to toast, no juice, etc. This was our only negative other than that, it was a wonderful Best Western to stay at. Location, staff, accommodations, pool, grounds----fantastic. We even enjoyed the fact that we were able to get a AAA/AARP discount. We would return, but probably would pass on the breakfast unless it is improved. We did have lunch at Wildflowers when we arrived and it was delicious and priced accordingly. I almost forgot, another negative is the 4:00 PM checkin and 11:00 AM checkout time. This should be 3:00 PM and 12:00 Noon. Fortunately, Charlie granted us a 12:00 Noon checkout as my husband is partially disabled and we needed the extra time.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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329 reviews from our community

Traveler rating
    186
    98
    23
    14
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Salem, VA
Top Contributor
120 reviews 120 reviews
34 hotel reviews
Reviews in 61 cities Reviews in 61 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed September 15, 2013

We had not stayed here for over three years and based on some of the reviews, did not know what to expect. It was an excellent stay in every respect. There was a major wedding party in the formal dining area that had spilled over into the lobby, plus a high school reunion in the smaller Bistro bar/restaurant. Charlie at the desk kept a lot of balls in the air and checked us in lickety split. Dinner in the Bistro was excellent: crab melt and French dip panini. A little pricey but worth not having to go elsewhere. despite the very large number of guests, the room was quiet, very clean, and comfortable. Beds were comfortable and towels and linens appeared new. Shower was awesome. The free breakfast buffet was impressive with eggs, bacon, potatoes, French toast and a broad assortment of healthy choices, fruit and yogurt. We will back for sure.

Room Tip: Rooms ending in 9, 10, 11 and 12 are near the ice machine/elevators, but little noise evident from t...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendsville, United States
2 reviews
5 of 5 stars Reviewed September 15, 2013

If you are looking for a good place to stay in the Scranton/Wilkes-Barre, Pennsylvania area, we would recommend this hotel. The staff is caring, the hotel is clean, the breakfast is part of the price, you get rewards, and your experience will be pleasant.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Florida
Top Contributor
64 reviews 64 reviews
24 hotel reviews
Reviews in 41 cities Reviews in 41 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 14, 2013

This remains the ONLY place we stay when we visit Wilkes Barre. Honestly, this hotel embarrasses other "Plus" hotels that we've stayed at. Rooms are spacious and clean, the breakfast is excellent and the restaurant serves very good food at reasonable prices. Along with those pluses, there is a HUGE pool (indoor) along with a hot tub, exercise room and a lounge offering great food and a nice selection of liquor. The exterior features a beautiful garden and gazebo in the rear of the hotel. Staff is remarkably friendly and helpful. Overall, I wish every Best Western Plus was like this one.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
5 of 5 stars Reviewed September 9, 2013

The Best Western in Wilkes-Barre (Eastern Mountain Inn) is BY FAR! The best place we have stayed in Pennsylvania. Excellent! Too bad it is always so busy and hard to get availability (now I know why), but we definitely plan to return next year.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 4, 2013

I stayed here from 9/1 thru 9/3 and truly enjoyed it. The hotel is in a wonderful location with beautiful surroundings. The décor upon entry to the lobby is very nice and the property is clean. The pool area, sauna and Jacuzzi was outstanding!. That was my favorite area. The outdoor patio is comfortable and the restaurant is cozy. My room was exceptionally clean and well kept. There were an ample amount of towels, a microwave and a refrigerator and a massaging shower head. My only minor complaints was that the fan in the bathroom would come on every time you turned on the bathroom light. It would have been nice if it was on a separate switch to stop it from blowing every time the light was on if you did not need it. The bed mattress was to firm and uncomfortable for me but my husband was okay with it. Also, the breakfast was mediocre. I did not find it appealing but the coffee was very good. I would definitely stay here again. It was worth the visit.

Room Tip: Room 526 is located away from the other rooms and is very private and quiet. It also has a great mou...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
urbana ohio
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 3, 2013

Ordinarily I don't select Best Western when looking for a place to stay, as my experiences at these hotels have been spotty. But this Best Western was truly exceptional. I loved the cleanliness and decor in the public areas. The food in the Bistro (where I ate dinner) and the included hot breakfast were both very tasty. My room (non-smoking king) was spacious, as was the bathroom. The older-style climate control system allowed me to control my room temperature to exactly the temperature I wanted, which is very important to me. To top it off, I had a beautiful view of the surrounding mountains. I look forward to returning there on my next drive east. Excellent value!

Room Tip: "Even numbered rooms look over the front of the hotel towards the surrounding mountains"
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Wilkes Barre East Mountain

Address: 600 Wildflower Drive at Route 115, Wilkes-Barre, PA 18702-9791 (Formerly Best Western)
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Wilkes-Barre
#4 Business Hotel in Wilkes-Barre
#4 Romantic Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Wilkes Barre East Mountain 3*
Number of rooms: 152
Official Description (provided by the hotel):
Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more   less 
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Also Known As:
Best Western Plus East Mountain Hotel Wilkes-Barre
Best Western Plus East Mountain Inn And Suites
Best Western Wilkes Barre

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