Stayed at hotel over the weekend. Nice staff, nice rooms, nice amenities. We arrived a bit early and I asked if we could check in. The staff said that we could, but we could not be with our group. We decided to wait till 3:30PM for regular check-in to stay with group. As it turned our, our group was scattered between the 7th floor and the 3rd floor. The reason for staying as a group was to help ensure a good nice sleep with no noise. As it turns out two of our rooms (mine included) were next to people who partied in the halls till 6:00AM. I know hotels cannot control idiots, but they should put more effort into room assignments, especially when booked 1 month in advance. We had booked approximately 12 rooms. Needless to say, very limited sleep which Best Western should have been able to control if the request to group rooms together was followed, especially after they confirmed they were. The group will be traveling quite a bit this year and I think Best Western will be moved to the bottom of our list because of their inability to manage the little things.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 18, 2013
Hello Timmy,
I do apologize for some of our loud guests. I know that was a very busy weekend with
our out of town ski groups.
We do try to keep groups together as close as possible. Sometimes it does not work
out that way due to having only so many room types on each floor.
We do hope you come back and give us another try. Our staff does work very hard at trying to please our guests in any way possible
Please contact the sales office prior to your arrival.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.