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BEST WESTERN PLUS East Mountain Inn & Suites: Traveler Reviews

3.0 of 5
600 Wildflower Drive at Route 115, Wilkes-Barre, PA 18702-9791
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BEST WESTERN PLUS East Mountain Inn & Suites
Ranked #2 of 17 hotels in Wilkes-Barre
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137 reviews from our community

    Trip type
Traveler rating
    72
    41
    14
    5
    5
Date Rating
New York Mills, New York
1 review
“Nice Hotel, Nice Staff, Bad in Organizing Rooms”
4 of 5 stars Reviewed January 22, 2013

Stayed at hotel over the weekend. Nice staff, nice rooms, nice amenities. We arrived a bit early and I asked if we could check in. The staff said that we could, but we could not be with our group. We decided to wait till 3:30PM for regular check-in to stay with group. As it turned our, our group was scattered between the 7th floor and the 3rd floor. The reason for staying as a group was to help ensure a good nice sleep with no noise. As it turns out two of our rooms (mine included) were next to people who partied in the halls till 6:00AM. I know hotels cannot control idiots, but they should put more effort into room assignments, especially when booked 1 month in advance. We had booked approximately 12 rooms. Needless to say, very limited sleep which Best Western should have been able to control if the request to group rooms together was followed, especially after they confirmed they were. The group will be traveling quite a bit this year and I think Best Western will be moved to the bottom of our list because of their inability to manage the little things.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask TerribleTimmy about BEST WESTERN PLUS East Mountain Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Sales Executive at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review
February 18, 2013
Hello Timmy,
I do apologize for some of our loud guests. I know that was a very busy weekend with
our out of town ski groups.
We do try to keep groups together as close as possible. Sometimes it does not work
out that way due to having only so many room types on each floor.

We do hope you come back and give us another try. Our staff does work very hard at trying to please our guests in any way possible
Please contact the sales office prior to your arrival.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethel Park, Pennsylvania, USA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2013

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Best Western

Ask RONALD R about BEST WESTERN PLUS East Mountain Inn & Suites
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Mandy L, Sales Executive at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review
February 18, 2013
Dear Ronald,
Thank you for completing your online survey.
We are glad that you enjoyed your stay with us and hope you can come back soon
and enjoy our Large indoor pool, jacuzzi and spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Richmond, Virginia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Excellent choice when visiting Mohegan Sun/Pocono Downs”
5 of 5 stars Reviewed January 11, 2013

EMI offers very comfortable lodging and I found the customer service to be impeccably courteous. Shuttle service to Mohegan Sun is available through late evening. I regret that I did not have the time to sample all of the amenities of this Inn. The computers/printers availability and the room containing them was outstanding. I also liked the complimentary breakfast and its setting ( the best of any BW I have visited. ) If/when I return to play at Mohegan Sun I have no problem knowing where to stay.

Room Tip: If you like nice views, I suggest the upper floors on the back side of the property.
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Brian D about BEST WESTERN PLUS East Mountain Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Mandy L at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review
January 14, 2013
Thank you for taking the time to complete your online review regarding your stay with us.

We are so glad that you enjoyed your stay and we do appreciate your great
feedback. We will share this with our management and staff.

Hope you get the chance to come back again soon and utilize all our hotel has to offer.

Kind Regards,
Mandy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pocono Lake, Pennsylvania
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
“Extra clean, conveinent and kind workers”
5 of 5 stars Reviewed January 5, 2013

I had a coupon form a travel magazine and they took it no problem. Great place to stay. Breakfast included. Plenty of parking. Close to turnpike and casino. Soft bedding and thick batroom towels. Bar is very resonably priced with good food.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by lance m for Wilkes-Barre
Ask lance m about BEST WESTERN PLUS East Mountain Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Sales Executive at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review
January 9, 2013
Thank you for taking the time to complete your online review regarding your stay with us.

We are glad that you enjoyed your stay.
We hope you come back again soon.

Kind Regards,
Mandy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“A Great Experience”
5 of 5 stars Reviewed January 5, 2013

This is the second year that I have stayed at BW East Mountain during the Christmas holidays. This property gives a magnificent view of the adjacent mountains and the Susquehanna Valley below and this hotel is well maintained by a dedicated staff of professionals.

The rooms are large and kept impeccably clean. While the interior design focuses on rust and brown colors which tends to make it dark, it is well appointed with a large work space and a lounge chair in the king room that I was given.

An incredible addition to your stay is the complimentary hot breakfast that is served daily. A selection of hot entrees, cereals, juices, and pastries comes with your room. It is kept stocked and is always good.

Finally, extra kudos to the contracted plow that did his best to keep the property safe during the snow on 12/29. The steep driveway and the parking lot were being maintained excellently despite the unrelenting snowfall. The morning brought a parking lot that was free of snow and well salted.

If you are a gambler, the shuttle will whisk you off the Mohican Sun Casino and pick you up.

Excellent property and staff. Bravo for a job well done!

Room Tip: If you are new to the Valley - ask for a room overlooking the Valley rather than the back mountain...
See more room tips
  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask George M about BEST WESTERN PLUS East Mountain Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Sales Executive at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review
January 9, 2013
Thank you for taking the time to complete your online review regarding your stay with us.

We are so glad that you enjoyed your stay with us once again.
We will share your valued feedback with our staff and management. They will appreciate
the positive feedback.

We hope you come back and stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about BEST WESTERN PLUS East Mountain Inn & Suites

Also Known As:
Best Western Plus East Mountain Hotel
Best Western Plus East Mountain Hotel Wilkes-Barre
Best Western Plus East Mountain Inn And Suites
Best Western Wilkes Barre
Best Western Wilkes-Barre
Wilkes-Barre Best Western
Address: 600 Wildflower Drive at Route 115, Wilkes-Barre, PA 18702-9791
Phone Number:
Region: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Wilkes-Barre
#2 Family Hotels in Wilkes-Barre
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more   less 
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