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“Nice Hotel, Nice Staff, Bad in Organizing Rooms” 4 of 5 stars
Review of BEST WESTERN PLUS East Mountain Inn & Suites

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BEST WESTERN PLUS East Mountain Inn & Suites
3.0 of 5 Hotel   |   600 Wildflower Drive at Route 115, Wilkes-Barre, PA 18702-9791   |  
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Ranked #4 of 20 hotels in Wilkes-Barre
Mertztown
1 review
“Nice Hotel, Nice Staff, Bad in Organizing Rooms”
4 of 5 stars Reviewed January 22, 2013

Stayed at hotel over the weekend. Nice staff, nice rooms, nice amenities. We arrived a bit early and I asked if we could check in. The staff said that we could, but we could not be with our group. We decided to wait till 3:30PM for regular check-in to stay with group. As it turned our, our group was scattered between the 7th floor and the 3rd floor. The reason for staying as a group was to help ensure a good nice sleep with no noise. As it turns out two of our rooms (mine included) were next to people who partied in the halls till 6:00AM. I know hotels cannot control idiots, but they should put more effort into room assignments, especially when booked 1 month in advance. We had booked approximately 12 rooms. Needless to say, very limited sleep which Best Western should have been able to control if the request to group rooms together was followed, especially after they confirmed they were. The group will be traveling quite a bit this year and I think Best Western will be moved to the bottom of our list because of their inability to manage the little things.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Sales Executive at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review, February 18, 2013
Hello Timmy,
I do apologize for some of our loud guests. I know that was a very busy weekend with
our out of town ski groups.
We do try to keep groups together as close as possible. Sometimes it does not work
out that way due to having only so many room types on each floor.

We do hope you come back and give us another try. Our staff does work very hard at trying to please our guests in any way possible
Please contact the sales office prior to your arrival.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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312 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Richmond, Virginia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 11, 2013

EMI offers very comfortable lodging and I found the customer service to be impeccably courteous. Shuttle service to Mohegan Sun is available through late evening. I regret that I did not have the time to sample all of the amenities of this Inn. The computers/printers availability and the room containing them was outstanding. I also liked the complimentary breakfast and its setting ( the best of any BW I have visited. ) If/when I return to play at Mohegan Sun I have no problem knowing where to stay.

Room Tip: If you like nice views, I suggest the upper floors on the back side of the property.
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Mandy L at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review, January 14, 2013
Thank you for taking the time to complete your online review regarding your stay with us.

We are so glad that you enjoyed your stay and we do appreciate your great
feedback. We will share this with our management and staff.

Hope you get the chance to come back again soon and utilize all our hotel has to offer.

Kind Regards,
Mandy
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Pocono Lake, Pennsylvania
Top Contributor
59 reviews 59 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 5, 2013

I had a coupon form a travel magazine and they took it no problem. Great place to stay. Breakfast included. Plenty of parking. Close to turnpike and casino. Soft bedding and thick batroom towels. Bar is very resonably priced with good food.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Sales Executive at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review, January 9, 2013
Thank you for taking the time to complete your online review regarding your stay with us.

We are glad that you enjoyed your stay.
We hope you come back again soon.

Kind Regards,
Mandy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 5, 2013

This is the second year that I have stayed at BW East Mountain during the Christmas holidays. This property gives a magnificent view of the adjacent mountains and the Susquehanna Valley below and this hotel is well maintained by a dedicated staff of professionals.

The rooms are large and kept impeccably clean. While the interior design focuses on rust and brown colors which tends to make it dark, it is well appointed with a large work space and a lounge chair in the king room that I was given.

An incredible addition to your stay is the complimentary hot breakfast that is served daily. A selection of hot entrees, cereals, juices, and pastries comes with your room. It is kept stocked and is always good.

Finally, extra kudos to the contracted plow that did his best to keep the property safe during the snow on 12/29. The steep driveway and the parking lot were being maintained excellently despite the unrelenting snowfall. The morning brought a parking lot that was free of snow and well salted.

If you are a gambler, the shuttle will whisk you off the Mohican Sun Casino and pick you up.

Excellent property and staff. Bravo for a job well done!

Room Tip: If you are new to the Valley - ask for a room overlooking the Valley rather than the back mountain...
See more room tips
  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Sales Executive at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review, January 9, 2013
Thank you for taking the time to complete your online review regarding your stay with us.

We are so glad that you enjoyed your stay with us once again.
We will share your valued feedback with our staff and management. They will appreciate
the positive feedback.

We hope you come back and stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southwick, MA
1 review
5 of 5 stars Reviewed December 28, 2012

I will be retiring in early January, 2013 and would be remiss in not adding a review of this outstanding property. I was in charge of a travel team for a manufacturing company, with a satellite operation both in Mountaintop and Hanover, near the East Mountain Inn. I made 116 trips to the Wilkes-Barre area (having just counted my trip reports), spanning 8-1/2 years, and we stayed at the EMI every time. The staff at the EMI became friends (almost family) and I cannot remember one instance where we had any sort of major problem - - - smaller problems were immediately addressed, and all our stays were both relaxing and enjoyable. The EMI has the largest indoor pool that I have ever seen in, or around, any other hotel, the staff is welcoming and personable, and everything you need is right on the property. Wildflowers and The Sunset Grill (remember Trader Jim's?) are great places for food and cocktails, and gas stations and convenience stores are very close by the property. Don't take a chance when in the Wilkes-Barre / Scranton area. Stay at the East Mountain Inn & Suites - - - you will not be disappointed....I never was!!!
Henry S. Blake
Vice President - Manufacturing
COMARK Communications LLC

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Sales Executive at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review, December 31, 2012
Thank you for taking the time to take your online review regarding your stay with us.

We are so pleased to hear that you were happy with our facility and hospitality for
so many years. We value your review and will share it with our staff and management.

Hope you come back again soon.

Happy Holidays!
Mandy L.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS East Mountain Inn & Suites

Address: 600 Wildflower Drive at Route 115, Wilkes-Barre, PA 18702-9791
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Wilkes-Barre
#2 Family Hotel in Wilkes-Barre
#6 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS East Mountain Inn & Suites 3*
Official Description (provided by the hotel):
Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more   less 
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Also Known As:
Best Western Plus East Mountain Inn And Suites
Best Western Plus East Mountain Hotel Wilkes-Barre
Best Western Wilkes Barre

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