Stayed at hotel over the weekend. Nice staff, nice rooms, nice amenities. We arrived a bit early and I asked if we could check in. The staff said that we could, but we could not be with our group. We decided to wait till 3:30PM for regular check-in to stay with group. As it turned our, our group was scattered between the 7th floor and the 3rd floor. The reason for staying as a group was to help ensure a good nice sleep with no noise. As it turns out two of our rooms (mine included) were next to people who partied in the halls till 6:00AM. I know hotels cannot control idiots, but they should put more effort into room assignments, especially when booked 1 month in advance. We had booked approximately 12 rooms. Needless to say, very limited sleep which Best Western should have been able to control if the request to group rooms together was followed, especially after they confirmed they were. The group will be traveling quite a bit this year and I think Best Western will be moved to the bottom of our list because of their inability to manage the little things.
- Official Description (provided by the hotel):
- Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more less
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- Also Known As:
- Best Western Plus East Mountain Inn And Suites
- Best Western Plus East Mountain Hotel Wilkes-Barre
- Best Western Wilkes Barre