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“Only place to stay in WB!” 5 of 5 stars
Review of BEST WESTERN PLUS East Mountain Inn & Suites

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BEST WESTERN PLUS East Mountain Inn & Suites
3.0 of 5 Hotel   |   600 Wildflower Drive at Route 115, Wilkes-Barre, PA 18702-9791   |  
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Ranked #2 of 18 hotels in Wilkes-Barre
Central Florida
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
“Only place to stay in WB!”
5 of 5 stars Reviewed October 1, 2012

This was a return visit for us to this hotel. We were here last year, before a huge renovation. At that time, we were very pleased with this hotel. It got better! A complete renovation of the rooms has improved the quality of the stay. The Bistro offered great food for a reasonable price. Breakfast was good, and plentiful. Beautiful grounds add to the experience. Stay here! You won't regret it.

Room Tip: Ask for a "valley view" room for a beautiful view of the Wyoming Valley.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review, October 9, 2012
Thank you for continuing to come and see us and your great review. We hope you will come again soon. We appreciate our valued guests and we will continue to make your stay pleasurable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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290 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Punta Gorda, Florida
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 21, 2012

This is a first class hotel, clean comfortable rooms, a nice restaurant and a good full complimentry breakfast ---- if you can find it!
If you try to find 2400 East End Boulevard you wind up in the parking lot of the V A Hospital over 5 miles from the property! After driving up and down Mundy Street (my GPS kept telling me to reverse directions) I finally called the hotel. The reply was "Oh, you need our GPS address". That turns out to be 600 Wildflower Drive.
How a business can have one street address for mail and another for business is beyond me. If you go to AAA (as I do), TripAdvisor etc. you are given the East End Boulevard address.
When I asked the desk clerk to explain how USPS, FedEx, and UPS find them using the East End address her reply was "Oh, they just know where we are".
Well, they may know but my wife and I couldn't figure it out. I told the desk clerk I would have been livid if this had occurred in the winter in a snowstorm.
It is inexcusable that you have an address listed for this property that does not exist!
Once again, this is a great hotel if you can find it!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManorHotelCorp, at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review, September 24, 2012
We apologize for the inconvenience you had with finding our hotel. We have been in the process of getting the address changed on all channels due to similar situations, which is unfortunately a lengthy process at times for some of them.

We are glad that you did enjoy your stay once you found us and hope that you will stay at our hotel again. Once again, we apologize for the inconvenience and we are working diligently to get our address changed as quickly as possible.
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Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 17, 2012

Nothing major - was a good room. Odd mixture of smoking and non-smoking on the same floor, so the halls smelled of smoke, but our room was OK.

Nice big bathroom, 4 towels - liked that, hate when only two towels. Bed and linens were a bit dated/worn.

Tried calling down for a wake-up call and no answer - went downstairs and phones were ringing and front desk staff was nowhere to be found.

Breakfast buffet was better than I expected.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Feeding Hills, Massachusetts
Top Contributor
78 reviews 78 reviews
10 hotel reviews
Reviews in 41 cities Reviews in 41 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 14, 2012

the outside of the hotel and inside lobby are very appealing. our room was very large. flat screen tv was large. the wildflower restaurant offered a free breakfast buffet for guests or 8 dollars off the menu. we tried both. waitstaff not friendly food not great. went to cracker barrel for breakfast for 2 days.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review, October 9, 2012
We are glad you enjoyed our hotel and please come back. We are sorry you did not have a great experience in our restaraunt . Our wait staff is usually very friendly to our guests.
We would like the opportunity to serve you a friendly hot breakfast.
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Eagleville, Pennsylvania
Top Contributor
73 reviews 73 reviews
22 hotel reviews
Reviews in 40 cities Reviews in 40 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 6, 2012

This was a very nice overall hotel. We didn't have many options as this is where all the wedding guests were instructed to stay. Very clean and modern. Large room and bathroom. Nice amenities. Buffet breakfast was above par for this level of hotel with numerous choices. Staff all very friendly.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review, October 9, 2012
Thank you for staying with us and we hope you will come again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mason, Ohio
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2012

I attended a good friends wedding in Wilkes-Barre this Labor Day weekend. All out of town family and friends stayed at the East Mountain Inn. Great place for a wedding reception. Food was wonderful and accommodations very nice. The Inn grounds were beautiful along with the view. Would stay here again if in the area. Highly recommend.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy L, Manager at BEST WESTERN PLUS East Mountain Inn & Suites, responded to this review, October 9, 2012
Thank you for staying with us. We really hope you come back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laurel, Maryland
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 4, 2012

I attended a wedding reception here as well as spending the night. This was a fantastic place for a wedding with extra rooms for guests to continue celebrating without bothering the rest of the hotel and staff.
The accommodations were very nice, and resulted overall in a great time!

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS East Mountain Inn & Suites

Address: 600 Wildflower Drive at Route 115, Wilkes-Barre, PA 18702-9791
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Wilkes-Barre
#2 Romantic Hotel in Wilkes-Barre
#3 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS East Mountain Inn & Suites 3*
Official Description (provided by the hotel):
Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more   less 
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Also Known As:
Best Western Plus East Mountain Hotel Wilkes-Barre
Best Western Plus East Mountain Inn And Suites
Best Western Wilkes Barre

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