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“Terrific value” 5 of 5 stars
Review of BEST WESTERN Genetti Hotel & Conference Center

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BEST WESTERN Genetti Hotel & Conference Center
3.0 of 5 Hotel   |   77 East Market Street, Wilkes-Barre, PA 18701   |  
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Ranked #3 of 20 Hotels in Wilkes-Barre
Boston, United States
1 review
“Terrific value”
5 of 5 stars Reviewed December 24, 2013

This is a terrific hotel in the Best Western chain. And the charge was modest and affordable. I was critical the first time I stayed her over three months ago but the manager responded thoughtfully and asked me to come back and try out the hotel again. I did and I was truly impressed this time around. The first time may have been a fluke in terms of the problems I experienced -- but I'd like to think that the Best Western Gennetti continues to strive to improve its service.. Regardless, I'll be coming back -- perhaps as soon as next week.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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232 reviews from our community

Traveler rating
    113
    74
    19
    20
    6
See reviews for
69
66
20
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Any
English first
Annapolis, Maryland
1 review
5 of 5 stars Reviewed December 7, 2013

I was expecting the usual adequate but not fantastic stay I sort of attach to the Best Western brand. This hotel is still operating as a family-owned, what can we do to wow you facility. Enthusiastic, helpful staff, excellent restaurant, a breakfast buffet I'd pay $15 for elsewhere, shiny clean room with premium furnishings. All this is brought to you at the same price of nearby "budget" motels that I won't stay in. I would certainly return and recommend.

Elizabeth H

Room Tip: A/C unit is noisy. Earplugs might help.
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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pasadena, United States
1 review
5 of 5 stars Reviewed December 7, 2013

Only reason for poor sleep quality rating is noisiness of a/c unit. Otherwise my one-night stay was very pleasant. Good staff, attractive and very clean room, fabulous breakfast, top-notch restaurant (though it was somewhat off-putting that cigarette smoke from bar drifted into dining room.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Syracuse, New York
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 3, 2013

Whenever we need a place to stay in Wilkes-Barre...this is the place. They are conveniently located on and off major highways while we are traveling thru. They have secure parking and have always been very welcoming. Reasonably priced also.

They have very clean and quiet rooms and some of the most comfortable beds I have EVER slept in. They include a free breakfast with your stay and we have always had a good selection and never left hungry. Good start to your day. We have only had the opportunity to eat there once at night but the food was good and fair priced. We usually get in later and order take out from one of the many delivery shops in the area.

They are always updating something while we are there. This time they have improved and put in a very nice business center off the lobby and were working on improving the front desk.

Dory was very friendly and helpful when we checked out. I asked for a particular piece of information which she tried to contact someone to provide about their hotel. In order not to hold us up, she took my email address and sent me the info promptly. We definately will be back when we travel thru the area again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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A TripAdvisor Member
4 of 5 stars Reviewed December 1, 2013

The Genetti Best Western is a convenient location for anyone wishing to visit downtown Wilkes-Barre. Everything is within walking distance. The hotel is clean and comfortable, and they offer a breakfast buffet which is above average.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Bethlehem, NH, United States
1 review
3 of 5 stars Reviewed November 23, 2013

Adequate. But they seem to be understaffed but that might be because they are under-customered. And why are there beds in the dining room.......? I chose this place because it had a restaurant which got an ok review. I wanted a drink and wine so didn't want to drive around an unfamiliar area. I was the only one in the place and had a slightly over cooked and tough steak for $30. But the complimentary drink was fabulous. It is hard to find someone who can even make a Negroni and he was a great success.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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Nova Scotia, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 22, 2013

Average room, decent welcome at reception although my Best Western Points standing (platinum) was ignored. On checking out, the clerk was plainly NOT there to serve us nor send us off with any cheer. No receipt was offered. Had to ask for it. Thank goodness the bed was comfortable and the room was quiet.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Genetti Hotel & Conference Center

Address: 77 East Market Street, Wilkes-Barre, PA 18701
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Wilkes-Barre
#2 Family Hotel in Wilkes-Barre
#6 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Genetti Hotel & Conference Center 3*
Number of rooms: 72
Official Description (provided by the hotel):
Stay at this full-service Hotel, located next to the F.M. Kirby Center and few blocks from Wilkes University and King's College. Well appointed rooms feature flat screen TV's and DVD players, free wireless high-speed internet access and spa-like pillow top mattresses. With banquet ball rooms accommodating up to 2000 people, this is the perfect place to celebrate. A free hot breakfast buffet is served every morning to our guests in our own restaurant Oyster. ... more   less 
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Also Known As:
Best Western Genetti Hotel Wilkes-Barre
Best Western Wilkes-Barre
Wilkes-Barre Best Western

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