We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Genetti Hotel & Conference Center: Traveler Reviews

77 East Market Street, Wilkes-Barre, PA 18701
Hotel website
Hotel deals
Hotel amenities
Special Offer
Earn a $50 Gift Card
BEST WESTERN Genetti Hotel & Conference Center
Ranked #11 of 17 hotels in Wilkes-Barre
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

102 reviews from our community

    Trip type
Traveler rating
    31
    37
    13
    17
    4
Date Rating
Boston
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Excellent hotel in Wilkes-Barre!”
4 of 5 stars Reviewed December 17, 2012 via mobile

I only stayed here for one night, but if I ever return to the area I would totally stay here again. The hotel is located in downtown Wilkes-Barre (not much to see there) and has free parking and an excellent buffet breakfast is included! The fitness center is also very nice and actually has good equipment. The hotel was clean as was my room. The bathroom looked like new and featured a fancy Waterpik shower head. The room was spacious and included a great flat screen tv and DVD player. There is a restaurant and night club in the hotel, but I didn't hear a thing. The only noise that I heard was some kind banging in the walls; it sounded like pipes. This kept me awake at night and that is the only reason I have 4 instead of 5 stars. Next time I will bring ear plugs because I am a light sleeper anyway.

Overall, I highly recommend this hotel.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask HenryBoston about BEST WESTERN Genetti Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanover Township
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Not a Best Western class of Hotel”
2 of 5 stars Reviewed December 9, 2012

This should be a MOTEL, in comparison to a HoJo's or Motel 8 at Best. Room 7016 (pics included) Old, small, dingy, smelly, low class. On the bed is a sheet, a thin pilled blanket, then an old worn thin sheet type cover to make it look like a white down comforter. The room less than budget; made me sick at the 107.00 price tag when I can spend that much this time of year for a Hampton Garden Inn. And this was a discounted rate due to Christmas party on premise. I have to say the Bathroom was beautifully rennovated, they forgot to upgrade the rooms though. Breakfast Buffet included for the morning, the food was as bad as it was the night before at the party in the grand ball room. No selection, cafeteria type quality. I really am disappointed in everything about this place, it screams low class, 70's motel, from the check in counter to the lack of service.

Room Tip: Stay less than 5 miles away by the Arena and you have a better choice of hotels in the same price ra...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask taprice about BEST WESTERN Genetti Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Wilkes-Barre hotels

Holiday Inn Express Wilkes Barre East
4 of 5 stars
Show Prices ABS:HotelCheckRates-d96893?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Host Inn All Suites Hotel
4 of 5 stars
Show Prices ABS:HotelCheckRates-d278498?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Extended Stay America - Wilkes-Barre - Hwy. 315
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d278497?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Northeast US
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“Dirty”
2 of 5 stars Reviewed November 17, 2012

My wife and I stayed here one night in November 2012.

At first we were pleased:

- The room size was adequate.

- There was off-street paid parking complimentary with room purchase.

- Complimentary breakfast we didn't take advantage of.

- The room was quiet.

- The bathroom was adequate.

We were ready to provide a nice review here until we rolled back the sheets on the bed to find a plethora of someone else's hair between the sheets and on the pillows.

Not one or two mind you, but the bed had obviously been slept in and the lazy staff simply pulled the sheets back up vs. changing them for the next customer.

I guess this filth is their idea of "saving the planet" by not washing sheets???

In our revoltion we recoiled to bed #2 and found the same mess.

We are so disgusted we can't even speak the name of this hotel.

Who knows what else was on those sheets and we sure weren't interested in looking further.

Filth.

Filth.

Filth.

Room Tip: Check everything before you unpack.
See more room tips
  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask MT5211 about BEST WESTERN Genetti Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swagnersir, Manager at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
December 26, 2012
Dear guest,

Thank you for taking the time to review your stay. We are disappointed to hear of your experience. After each guest checks out we...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castle Rock, Colorado
Top Contributor
135 reviews 135 reviews
89 hotel reviews
Reviews in 75 cities Reviews in 75 cities
52 helpful votes 52 helpful votes
“Find another location in the area”
2 of 5 stars Reviewed November 12, 2012

Downtown, large to find and get too, need a GPS to find. It was a rated 3Star on Hot Wire. Hotel must have paid Hot wire for the rating. It's dark, feels like the 50's and smells. Makes you want to sleep in your clothes. Mold in the bath tub area. Just find another location.

Room Tip: Helpful tip: Find another location when in the Wilkes-Barre area
See more room tips
  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by mas4467 for Wilkes-Barre
Ask mas4467 about BEST WESTERN Genetti Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swagnersir, Manager at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
December 26, 2012
Dear traveler,

Thank you for your review. I’m sorry that you were disappointed with our hotel. Our rooms have recently been extensively refreshed with all new furniture, pillow top mattresses, and our public areas are near completion of upgrades as well. I’ve noted that you’ve haven’t been extremely satisfied with your hotel stays in Wilkes-Barre. We take great pride in having an over 90% satisfaction rate of Hotwire customers and have recently received the Directors Award from Best Western International for superior service and accommodations. I hope you will give us another opportunity to provide you with a great stay next time you are visiting Wilkes-Barre. We hope you have safe travels.

Regards,

Sam Wagner
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Nice room”
4 of 5 stars Reviewed November 11, 2012

We stayed here while attending a show at The Kirby Center. Very convenient to the center, about a 1 block stroll. The room was very spacious and clean. The bed was comfortable. We had a free hot breakfast. While it was ok, it wasn't something to write home about. Would stay here again.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask foboo about BEST WESTERN Genetti Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Econo Lodge Arena
Great value on a similar hotel
Wilkes-Barre, Luzerne County
4 of 5 stars 136 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Wilkes-Barre
Luxury
Holiday Inn Express Wilkes Barre East
Holiday Inn Express Wilkes Barre... 4.0 of 5 stars 97 reviews
Near the beach
Red Roof Inn Wilkes Barre Arena
Red Roof Inn Wilkes Barre Arena 3.5 of 5 stars 97 reviews
Show Prices ABS:HotelCheckRates-d96893?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d96895?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Wilkes-Barre hotels
Hampton Inn & Suites Wilkes-Barr... 4.5 of 5 stars 109 reviews The Woodlands Inn 4.0 of 5 stars 338 reviews Hilton Garden Inn Wilkes Barre 4.0 of 5 stars 142 reviews BEST WESTERN PLUS East Mountain ... 4.0 of 5 stars 137 reviews
Show Prices ABS:HotelCheckRates-d1657488?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d102571?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d266187?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d74307?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 17 hotels in Wilkes-Barre, ranked by popularity

Been to BEST WESTERN Genetti Hotel & Conference Center? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about BEST WESTERN Genetti Hotel & Conference Center

Also Known As:
Best Western Genetti Hotel Wilkes-Barre
Best Western Wilkes Barre
Best Western Genetti Hotel
Best Western Wilkes-Barre
Wilkes-Barre Best Western
Address: 77 East Market Street, Wilkes-Barre, PA 18701
Phone Number:
Region: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotels in Wilkes-Barre
#8 Family Hotels in Wilkes-Barre
Price Range: $
Official Description (provided by the hotel):
Stay at this full-service Hotel, located next to the F.M. Kirby Center and few blocks from Wilkes University and King's College. Well appointed rooms feature flat screen TV's and DVD players, free wireless high-speed internet access and spa-like pillow top mattresses. With banquet ball rooms accommodating up to 2000 people, this is the perfect place to celebrate. A free hot breakfast buffet is served every morning to our guests in our own restaurant Oyster. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Best Western, Priceline and Hotels.com so you can book your BEST WESTERN Genetti Hotel & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage BEST WESTERN Genetti Hotel & Conference Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
BEST WESTERN Genetti Hotel & Conference Center
Enter dates & see best prices* (from our partners)
Show Prices