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“Find another location in the area” 2 of 5 stars
Review of BEST WESTERN Genetti Hotel & Conference Center

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BEST WESTERN Genetti Hotel & Conference Center
3.0 of 5 Hotel   |   77 East Market Street, Wilkes-Barre, PA 18701   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #2 of 20 Hotels in Wilkes-Barre
Certificate of Excellence 2014
Castle Rock, Colorado
Top Contributor
172 reviews 172 reviews
113 hotel reviews
Reviews in 95 cities Reviews in 95 cities
98 helpful votes 98 helpful votes
“Find another location in the area”
2 of 5 stars Reviewed November 12, 2012

Downtown, large to find and get too, need a GPS to find. It was a rated 3Star on Hot Wire. Hotel must have paid Hot wire for the rating. It's dark, feels like the 50's and smells. Makes you want to sleep in your clothes. Mold in the bath tub area. Just find another location.

Room Tip: Helpful tip: Find another location when in the Wilkes-Barre area
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  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swagnersir, Manager at BEST WESTERN Genetti Hotel & Conference Center, responded to this review, December 26, 2012
Dear traveler,

Thank you for your review. I’m sorry that you were disappointed with our hotel. Our rooms have recently been extensively refreshed with all new furniture, pillow top mattresses, and our public areas are near completion of upgrades as well. I’ve noted that you’ve haven’t been extremely satisfied with your hotel stays in Wilkes-Barre. We take great pride in having an over 90% satisfaction rate of Hotwire customers and have recently received the Directors Award from Best Western International for superior service and accommodations. I hope you will give us another opportunity to provide you with a great stay next time you are visiting Wilkes-Barre. We hope you have safe travels.

Regards,

Sam Wagner
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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288 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Any
English first
Pennsylvania
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 11, 2012

We stayed here while attending a show at The Kirby Center. Very convenient to the center, about a 1 block stroll. The room was very spacious and clean. The bed was comfortable. We had a free hot breakfast. While it was ok, it wasn't something to write home about. Would stay here again.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 8, 2012

A very nice hotel in the downtown area, but still very close to I 81. Very clean large rooms, very nice bathroom, nice touches, personal touches from the owner. Free parking in their own lot in the rear and a really good hot breakfast. Definitely recommend. And if you mention the University of Scranton, just mention, as in just saying the words, you get a substantial discount on the room!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 7, 2012 via mobile

We chose this hotel because we were without power due to the hurricane, and because it's pet friendly. My mom, dog, and I stayed here for 3 nights (it was supposed to be for 6 nights, but we just had to get out of there).

We were in a very clean room but a bit small for 2 adults and a dog. However, there was so much noise that we requested to be moved to another room. We could very clearly hear the people talking in the room above us, there was a lot of banging going on in the room next to us - so much that it literally shook the bed and jolted my head against the headboard. This also scared my dog to pieces since she had "not been treated nicely" before I adopted her. She wouldn't eat or sleep and the poor girl was wide-eyed and huddled against me. Also, the doors to all rooms slammed extremely loudly - constantly. All of this led us to request a different room on another floor.

The woman we dealt with at the counter who's name is Kirstin is probably the ONLY reason this hotel stays in business. Our second room was SO much quieter and my dog actually ate & slept immediately. Then came the smoke. We weren't told that half of this floor is smoking, & my mother is highly allergic. It would have been nice customer service to be notified of this. We called to see if anything could be done about it and were rudely told by Michael (who seemed like the manager) that all he could do was move us). Having just moved, we politely declined and asked him to check it out because it seemed as though some non-smoking rooms had people smoking in them. I met Michael in the hallway and this man has the worst attitude I've experienced in a long time. He answered his walkie while I was talking to him, he interrupted me numerous times, and he told me he would not even check on anything until after those guests left. He then walked away very quickly, leaving me standing in the hall with an asthmatic mother and a frightened dog who was recovering from surgery. What kind of person does this?

I stayed up late and found another hotel for us to go to as soon as we woke up (which was exponentially better than this place). We happily checked out.

I would recommend that you pay a little more and stay away from this hotel. It's obvious that the building is old due to the stucco ceilings and paper thin walls. Also, the so-called pet walking area is nothing more than a foot-wide strip of grass along one side of the parking lot (which is full of dog poop) and was not close enough for the animals to make it a lot of the time. The sidewalks and walkways directly outside of the hotel are stained with what looks like years worth of urine which no one cleans (I made it a point to notice if any new urine was washed away during my stay - it wasn't). This isn't healthy for our animals OR for people.

Overall, gross. Go somewhere else.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Pittsburgh
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 5, 2012

This is the first time i ever saw a special remote that was sanitized. the hotel itself is dated but no real issues. extra circle just for the remote since i stay in hotels for work often and i have read over and over again how the remote is the most germ covered thing in most rooms. i carry sanitizer and have used the ice bag trick but i reall appriciated this little added consideration

Room Tip: the room near the cross walk are best to avoid...they cherp all night
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 5, 2012

The people at this Hotel are very very kind & helpful. The hotel itself was perhaps a wee bit 'tired', but not too bad. The beds were decent enough. It was quiet as well, but did seem a tad small in the way of the hallways (height wise anyway). But overall it was quite nice. The Buffet Breakfast was ok & quite extensive.

Room Tip: Sorry but do not have any 'decent/good' tips.
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  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Escondido, California
Top Contributor
247 reviews 247 reviews
121 hotel reviews
Reviews in 148 cities Reviews in 148 cities
208 helpful votes 208 helpful votes
5 of 5 stars Reviewed November 4, 2012

There were absolutely no problems experienced during my one night stay at this Best Western. Easy check in and check out. The one king bedroom (room 5002) was clean and quiet, and came with a refrigerator and microwave. The bed was comfortable, and I had a good night's rest. Because of a late arrival, I was allowed to check out at 1:00 p.m. All the equipment worked in the exercise facility. The complimentary breakfast had "everything," and was open until 10:00 a.m. I will definitely stay here again when in the Wilkes-Barre area.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Genetti Hotel & Conference Center

Address: 77 East Market Street, Wilkes-Barre, PA 18701
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Best Value Hotel in Wilkes-Barre
#2 Romantic Hotel in Wilkes-Barre
#3 Family Hotel in Wilkes-Barre
#4 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Genetti Hotel & Conference Center 3*
Number of rooms: 72
Official Description (provided by the hotel):
Stay at this full-service Hotel, located next to the F.M. Kirby Center and few blocks from Wilkes University and King's College. Well appointed rooms feature flat screen TV's and DVD players, free wireless high-speed internet access and spa-like pillow top mattresses. With banquet ball rooms accommodating up to 2000 people, this is the perfect place to celebrate. A free hot breakfast buffet is served every morning to our guests in our own restaurant Oyster. ... more   less 
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Also Known As:
Best Western Genetti Hotel Wilkes-Barre
Best Western Wilkes-Barre
Wilkes-Barre Best Western

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