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“Clean remote” 4 of 5 stars
Review of BEST WESTERN Genetti Hotel & Conference Center

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BEST WESTERN Genetti Hotel & Conference Center
77 East Market Street, Wilkes-Barre, PA 18701   |  
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Ranked #7 of 18 hotels in Wilkes-Barre
Pittsburgh
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Clean remote”
4 of 5 stars Reviewed November 5, 2012

This is the first time i ever saw a special remote that was sanitized. the hotel itself is dated but no real issues. extra circle just for the remote since i stay in hotels for work often and i have read over and over again how the remote is the most germ covered thing in most rooms. i carry sanitizer and have used the ice bag trick but i reall appriciated this little added consideration

Room Tip: the room near the cross walk are best to avoid...they cherp all night
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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167 people have reviewed this hotel

Traveler rating
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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
Bristol
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 5, 2012

The people at this Hotel are very very kind & helpful. The hotel itself was perhaps a wee bit 'tired', but not too bad. The beds were decent enough. It was quiet as well, but did seem a tad small in the way of the hallways (height wise anyway). But overall it was quite nice. The Buffet Breakfast was ok & quite extensive.

Room Tip: Sorry but do not have any 'decent/good' tips.
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  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Escondido, California
Top Contributor
236 reviews 236 reviews
112 hotel reviews
Reviews in 139 cities Reviews in 139 cities
168 helpful votes 168 helpful votes
5 of 5 stars Reviewed November 4, 2012

There were absolutely no problems experienced during my one night stay at this Best Western. Easy check in and check out. The one king bedroom (room 5002) was clean and quiet, and came with a refrigerator and microwave. The bed was comfortable, and I had a good night's rest. Because of a late arrival, I was allowed to check out at 1:00 p.m. All the equipment worked in the exercise facility. The complimentary breakfast had "everything," and was open until 10:00 a.m. I will definitely stay here again when in the Wilkes-Barre area.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranford, New Jersey
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 23, 2012

This Best Western is in the center of WB, it is clean and quiet and the rooms are reasonably priced. I would recommend staying there, staff very helpful.
The restaurant in the hotel, Oysters, is excellent - a real gem.

Room Tip: I used my AAA card and got a discount
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 14, 2012

I recently stayed at this property after getting a deal on priceline. This was a 3 star property on priceline and where I usually stay is only 2 1/2 so I figured it can't be that bad.

The good points: The hotel is well maintained and clean giving that you can see many items have age to them. The room had a refrigerator, DVD player, and even a book to read which was a nice touch. It was clean. Location is in downtown Wilkes-Barre and the Kirby center is right across the street so it would be excellent if you need to be in downtown. The area appears safe with the police station right across the street.

The bad points: Do expect to get much sleep if there is a function going on in one of the ballrooms. I heard the base of the music until slightly after 11 which it wouldn't be bad if you are at the event and using the room afterwards to crash. The walls do not have any sound proofing and I could hear TV's, conversations, and other things through the walls. As a fire protection engineer, I noticed the smoke alarm in the room was falling off the wall and the fire alarm system does not have ADA features which when it was built was acceptable.

The deal breaker: The breakfast was just disgusting. I started with a Belgium waffle which the waffle iron had not been cleaned in some time. The waffle came out with all small pieces of burnt crumbs that were burnt onto the waffle maker. The eggs, sausage, pancakes, breakfast potatoes were just OK. The danish was stale. The breakfast room is located in a restaurant that looked like it used to be a nightclub.

I would probably not stay at this property again and would not bid a 3 star in Wilkes-Barre again because I would be afraid I would get it. I would say this should have been a 2 star for priceline. It would be good if you had bussiness in Wilkes-Barre, an event at the hotel, or something at the Kirby Center.

Room Tip: Ask for a room away from the ballrooms. It may be quieter on the other side of the hall.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 14, 2012

PROS:
-comfortable beds and bedding
-very clean room
-broken hair dryer was replaced with an apology letter from the housekeeping manager!
-close to what LITTLE Wilkes-Barre has to offer: a few very good restaurants, bars, and drug stores.
-"clean TV remote" was anti-microbial

CONS:
-not as clean bathroom (some wayward hair in the tub...not a huge deal...maybe from the housekeeper, even. Still...
-could hear most talking and doors opening and closing in the hallway from inside the room
-not the prettiest lobby

Room Tip: Room 2020 is at the end of the hall, and once people were out of the hallway, it was VERY quiet.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga Springs, New York
Top Contributor
64 reviews 64 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 9, 2012

I've now stayed here multiple times within the past year. The rooms are always very clean and presentable. The staff is always friendly and helpful. It's a great location only if you have business to do downtown in Wilkes Barre. Not a heck of a lot within walking distance and it is a good ways off the beaten path. Several restaurants within a few miles drive which does not bother me. Just be prepared to drive a little ways and you'll be fine here.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Genetti Hotel & Conference Center

Address: 77 East Market Street, Wilkes-Barre, PA 18701
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Wilkes-Barre
#5 Family Hotel in Wilkes-Barre
#6 Romantic Hotel in Wilkes-Barre
#7 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Stay at this full-service Hotel, located next to the F.M. Kirby Center and few blocks from Wilkes University and King's College. Well appointed rooms feature flat screen TV's and DVD players, free wireless high-speed internet access and spa-like pillow top mattresses. With banquet ball rooms accommodating up to 2000 people, this is the perfect place to celebrate. A free hot breakfast buffet is served every morning to our guests in our own restaurant Oyster. ... more   less 
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Also Known As:
Best Western Genetti Hotel Wilkes-Barre
Best Western Wilkes-Barre
Wilkes-Barre Best Western

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