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“Smoke ridden hotel” 2 of 5 stars
Review of Hilton Garden Inn Wilkes Barre

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Hilton Garden Inn Wilkes Barre
3.0 of 5 Hotel   |   242 Highland Park Boulevard, Wilkes-Barre, PA 18702   |  
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Ranked #7 of 20 Hotels in Wilkes-Barre
GreenLeadersSilver level
boston ma
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Smoke ridden hotel”
2 of 5 stars Reviewed January 4, 2014

found two rooms on the fourth floor unsatisfactory at checkin due to smoke ridden, then given a room on the first floor by the exit. Fan in bath broken, bathroom smelled like mold/mildew. This door has smokers stand outside the window of room 124 and smoke so smoke comes into room. Restaurant staff excellent, however and nice lobby.

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel W, Manager at Hilton Garden Inn Wilkes Barre, responded to this review, January 8, 2014
Thank you for taking the time to write us concerning your most recent visit. I’m so sorry that you weren’t satisfied with your stay. Our hotel is non-smoking and therefore our smoking guests have designated smoking areas outside the hotel. I have shared your comments with our maintenance team so that we can address the fan and ventilation issues in your guest room. I have also spoken with our housekeeping department regarding the smell in the bathroom and this issue was addressed immediately. I apologize again for the discomfort and inconveniences during your stay. This is not the norm for our property, we hope that you will give us another chance as you travel through the area. Thank you again for your feedback, safe travels.
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349 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Gilford, NH, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 3, 2014

Comfortable bed, quality linens, fridge, microwave, fitness, pool, internet access, super shower all for a decent price. The room was spotless and spacious. We'd definitely stop here next time we pass through. Breakfast was fresh and varied but I would not recommend dinner.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel W, Manager at Hilton Garden Inn Wilkes Barre, responded to this review, January 8, 2014
Thank you for finding us on TripAdvisor! We love that you enjoyed your stay! Please come back and see us soon, we are constantly trying to improve in all areas and most recently we have made changes to our dinner service that are leading us in a new and wonderful direction. We hope that the next time you are here in Wilkes-Barre you will give our dinner another chance!
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Arlington, Virginia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2014

I stayed at the Hilton Garden Inn in Wilkes-Barre, PA and was very pleased with my experience. The Garden Sleep System bed alleviated my chronic low back pain and now I'm considering buying a bed like this for my home. The made to order breakfast was very tasty and convenient in the dining room. Room service on a stormy night was very welcome and good. I will definitely stay at this hotel again when I'm in the area visiting family.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel W, Manager at Hilton Garden Inn Wilkes Barre, responded to this review, January 8, 2014
When visiting the Wilkes-Barre Hilton Garden Inn we want you to feel as comfortable as possible. We are happy that you enjoyed your stay with us and all the conveniences of the Hilton Garden Inn Brand!
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New London, Connecticut
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 2, 2014

The Hilton Garden Inn in Wilkes Barre, PA is a welcoming restful hotel. It is exceptionally clean, quiet and friendly. The hospitality snacks in the lobby are better than average. The rooms are standard size yet very clean and well cared for. The location near the Arena is a plus as is the ease of getting on and off the highway. The nearby shopping area has a variety of restaurants for dining choices. The in house breakfast was quick and quite good. For travelers looking for good value, friendly service and a good nights rest, this hotel provided us with all three.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel W, Manager at Hilton Garden Inn Wilkes Barre, responded to this review, January 8, 2014
Thank you for your kind words of praise, our team works very hard to make each of our guests feel like they are in a home away from home. At the Hilton Garden Inn Wilkes-Barre, no need is too small and no comfort is neglected. I am pleased that you found the area so accommodating as well, the many restaurants, local shopping venues and the Mohegan Sun Casino make this an excellent place for travelers of all types.
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Ottawa, Canada
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 29, 2013

A very nice hotel with friendly staff that care about making your stay enjoyable. This our second stay and it only got better than last year. We only do 300 to 350 miles per day so this hotel is perfect for us. Would encourage anyone to stay here.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel W, Manager at Hilton Garden Inn Wilkes Barre, responded to this review, January 8, 2014
We are so happy that you enjoyed your stay with us and that you continue to come back to visit. The best part of being so close to the interstate is that our out of town family can always come back to see us as they travel through Wilkes-Barre. We look forward to seeing you again next year!
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Keene, New Hampshire, United States
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 27, 2013

we stopped at the Wilkes-Barre Hilton Garden Inn. It's very clean and bright, with very friendly attentive staff. the hotel is adjacent to a plaza with stores and restaurants of all kinds. We'd recommend staying here and we'd stay here again.

Room Tip: 412 was good, it overlooks a large L&T parking lot.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel W, Manager at Hilton Garden Inn Wilkes Barre, responded to this review, December 29, 2013
Thank you very much for the feedback! We understand there are a lot of choices while in the area and appreciate your loyalty with us! Our location is ideal for shopping and boasts a variety of restaurants, we are pleased that you were able to find comfort here with us and we are glad we could be part of your trip. We hope to see you the next time your travels bring you through Wilkes-Barre!
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st Petersburg, United States
Top Contributor
87 reviews 87 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 14, 2013

This Hilton Garden surpassed all expectations with large clean and bright rooms extremely well maintained and well equipped. The Hotel is very clean, staffed by friendly attentive staff in all departments. If your travels take you to the Scranton/Wilkes Barre region this is a no brainer. Highly recommended for value for money and a very pleasant stay.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel W, Manager at Hilton Garden Inn Wilkes Barre, responded to this review, December 29, 2013
We are so very pleased that you enjoyed your stay with us. It is our pleasure to provide you with the best service and amenities available.

We look forward to seeing you again as your travels bring you back to the Wilkes-Barre area.

Thank you for the wonderful praises!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Wilkes Barre

Address: 242 Highland Park Boulevard, Wilkes-Barre, PA 18702
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Wilkes-Barre
#3 Romantic Hotel in Wilkes-Barre
#5 Family Hotel in Wilkes-Barre
#7 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
Number of rooms: 123
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Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn

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