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“Nicely Surprised” 4 of 5 stars
Review of Hilton Garden Inn Wilkes Barre

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Hilton Garden Inn Wilkes Barre
3.0 of 5 Hotel   |   242 Highland Park Boulevard, Wilkes-Barre, PA 18702   |  
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Ranked #9 of 20 Hotels in Wilkes-Barre
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GreenLeadersSilver level
Maitland, Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nicely Surprised”
4 of 5 stars Reviewed September 16, 2013

I have stayed at this hotel now for a total of three weeks. Traveling as much as I do, I often get to see a side of hotels that the more casual travel might not. After staying at a different location in this area and having experienced some not so great service is many places, I have to say that they do a great job here.

This hotel has great people working here. The are very knowledgeable, nice and helpful. One thing I've noticed is that they look you in the eye and are genuinely happy to help you...what a difference!

The hotel itself is a typical Hilton Garden Inn. The hotel has real food for breakfast (not microwaved plastic bag eggs), good coffee.

Now, they even have evening dinner food and room service. Nice touch...hopefully they allow the chefs to start cooking some of their own food. A local "special" might be nice.

If you are in the are and need a hotel, I highly recommend this property.

Room Tip: The rooms are the same size type at Hilton Garden hotels, but the higher floors are better here.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you for your honest feedback and for staying with us consistently when traveling to Wilkes-Barre! We will be sure to share your comments with the team! We want to continue to exceed what you expect. I will be sure to talk with the dinner team members to come up with their own local special, this is a great idea! Please let me know if you have any other thoughts on how to improve. Thank you again for the feedback, we appreciate it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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415 reviews from our community

Traveler rating
    226
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    43
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Any
English first
Owasso, Oklahoma
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 13, 2013

This was my second stay at this Hilton Garden Inn. It is updated, clean, easy to find, close to several restaurants and I always have a comfortable stay. Front desk personnel are very friendly. They give you 2 bottles of water upon check-in (maybe for membership?) which seems like a small thing but is always appreciated.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you for the comments and for staying with us again. We appreciate you business and thank you for being a Hilton HHonors member, the waters were a perk for being part of our program. We will be sure to share your comments with the team. We want to continue to exceed what you expect. Please let me know if you have any other thoughts on how to improve. Thank you again for the feedback, we appreciate it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cave Creek, Arizona
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 12, 2013 via mobile

We spent three day at the Hilton Garden Inn in Wilkes-Barre recently. The hotel is in a great location near shopping and entertainment. The hotel staff is friendly and very helpful. We really enjoyed the made to order breakfast every morning. Our room was very comfortable and included a refrigerator and microwave. The hotel even has a laundry for guests. We would definitely stay there again.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you for the feedback! We are glad you chose us when traveling to the Wilkes-Barre area. We want to exceed what you expect and your comments allow us to do just that! If we can do anything for you in the future, please let us know. Safe travels until we see you again!
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Pittsburgh, United States
2 reviews
5 of 5 stars Reviewed September 9, 2013

Having stayed at Hilton Garden Inns over the past several years around the USA, I have to say that this chain of Hilton hotels has established itself as the place to stay when away from home. Rates are very reasonable, especially over the internet, the hotel staff is there to please and the rooms are very comfortable. I always look for a HGI when I go out of town.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you for the feedback concerning the Hilton Garden Inn Wilkes-Barre. We understand there are alot of options when traveling and appreciate your loyalty with the Hilton Garden Inn brand! We want to exceed what you expect every year and your comments allow us to do just that! Thank you again and safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 4, 2013

My husband and I travel back and forth from NYC to the Midwest on a frequent basis, and on long trips, we are always looks for a clean hotel to stay in for a quick overnight. The Hilton Gardens Inn is conveniently located off of the highway, in an area with plenty of options for shopping and restaurants (think chain restaurants). Even when pulling in close to midnight to check in, always very courteous. It is about 20minutes from 80, however, there are no many options off of 80 that would compare. Clean, nicely appointed hotel!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you very much for the feedback. We understand there are alot of choices while in the area and appreciate your comments. We hope you had a good nights rest since it was closer to midnight when you arrived. If you should need anything in the future, please do not hesitate to reach out! Safe travels until we see you again.
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A TripAdvisor Member
5 of 5 stars Reviewed September 2, 2013

Stopped here on our way home from Maine. Location is great, right off the highway and close to a number of restaurants. Room was spacious, well furnished, and comfortable. My husband uses a wheelchair and the room and hotel and easily accessible. Staff was friendly and helpful.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you very much for the feedback. Our hotel is located right off the highway, an easy stop to rest for the night. We are glad you enjoyed the location and amenities. Hope to see you again in the future. Safe travels until then!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, New York
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 28, 2013

We returned to this hotel for a 5 night stay to attend a music festival nearby. Again, we were not disappointed. Between having a coffee maker, fridge and microwave in a hutch like unit, a small but adequate fitness room and access to a great grocery, liquor store and Walmart VERY close by, we feel like we moved in for our stay. The staff are pleasant and helpful. There is coffee and tea in the lobby in the AM, iced tea and lemon water in the afternoon. We'll be back next year for sure for the Peach!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you very much for the feedback. We understand there are alot of choices while in the area and appreciate your loyalty with us! We hope you had a great time at the music festival! If you should need anything in the future, please do not hesitate to reach out! Safe travels until we see you again nxt year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Wilkes Barre

Address: 242 Highland Park Boulevard, Wilkes-Barre, PA 18702
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Restaurant Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Wilkes-Barre
#4 Family Hotel in Wilkes-Barre
#5 Romantic Hotel in Wilkes-Barre
#7 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn

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