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“Love, love, love this hotel!” 5 of 5 stars
Review of Hilton Garden Inn Wilkes Barre

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Hilton Garden Inn Wilkes Barre
3.0 of 5 Hotel   |   242 Highland Park Boulevard, Wilkes-Barre, PA 18702   |  
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Ranked #8 of 20 Hotels in Wilkes-Barre
Certificate of Excellence 2014
GreenLeadersSilver level
Owasso, Oklahoma
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Love, love, love this hotel!”
5 of 5 stars Reviewed September 13, 2013

This was my second stay at this Hilton Garden Inn. It is updated, clean, easy to find, close to several restaurants and I always have a comfortable stay. Front desk personnel are very friendly. They give you 2 bottles of water upon check-in (maybe for membership?) which seems like a small thing but is always appreciated.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you for the comments and for staying with us again. We appreciate you business and thank you for being a Hilton HHonors member, the waters were a perk for being part of our program. We will be sure to share your comments with the team. We want to continue to exceed what you expect. Please let me know if you have any other thoughts on how to improve. Thank you again for the feedback, we appreciate it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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379 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Cave Creek, Arizona
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 12, 2013 via mobile

We spent three day at the Hilton Garden Inn in Wilkes-Barre recently. The hotel is in a great location near shopping and entertainment. The hotel staff is friendly and very helpful. We really enjoyed the made to order breakfast every morning. Our room was very comfortable and included a refrigerator and microwave. The hotel even has a laundry for guests. We would definitely stay there again.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you for the feedback! We are glad you chose us when traveling to the Wilkes-Barre area. We want to exceed what you expect and your comments allow us to do just that! If we can do anything for you in the future, please let us know. Safe travels until we see you again!
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Pittsburgh, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 9, 2013

Having stayed at Hilton Garden Inns over the past several years around the USA, I have to say that this chain of Hilton hotels has established itself as the place to stay when away from home. Rates are very reasonable, especially over the internet, the hotel staff is there to please and the rooms are very comfortable. I always look for a HGI when I go out of town.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you for the feedback concerning the Hilton Garden Inn Wilkes-Barre. We understand there are alot of options when traveling and appreciate your loyalty with the Hilton Garden Inn brand! We want to exceed what you expect every year and your comments allow us to do just that! Thank you again and safe travels.
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New York City, New York
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 4, 2013

My husband and I travel back and forth from NYC to the Midwest on a frequent basis, and on long trips, we are always looks for a clean hotel to stay in for a quick overnight. The Hilton Gardens Inn is conveniently located off of the highway, in an area with plenty of options for shopping and restaurants (think chain restaurants). Even when pulling in close to midnight to check in, always very courteous. It is about 20minutes from 80, however, there are no many options off of 80 that would compare. Clean, nicely appointed hotel!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you very much for the feedback. We understand there are alot of choices while in the area and appreciate your comments. We hope you had a good nights rest since it was closer to midnight when you arrived. If you should need anything in the future, please do not hesitate to reach out! Safe travels until we see you again.
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A TripAdvisor Member
5 of 5 stars Reviewed September 2, 2013

Stopped here on our way home from Maine. Location is great, right off the highway and close to a number of restaurants. Room was spacious, well furnished, and comfortable. My husband uses a wheelchair and the room and hotel and easily accessible. Staff was friendly and helpful.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you very much for the feedback. Our hotel is located right off the highway, an easy stop to rest for the night. We are glad you enjoyed the location and amenities. Hope to see you again in the future. Safe travels until then!
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Niagara Falls, New York
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 28, 2013

We returned to this hotel for a 5 night stay to attend a music festival nearby. Again, we were not disappointed. Between having a coffee maker, fridge and microwave in a hutch like unit, a small but adequate fitness room and access to a great grocery, liquor store and Walmart VERY close by, we feel like we moved in for our stay. The staff are pleasant and helpful. There is coffee and tea in the lobby in the AM, iced tea and lemon water in the afternoon. We'll be back next year for sure for the Peach!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you very much for the feedback. We understand there are alot of choices while in the area and appreciate your loyalty with us! We hope you had a great time at the music festival! If you should need anything in the future, please do not hesitate to reach out! Safe travels until we see you again nxt year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape May, New Jersey
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 26, 2013

The hotel was very nice, clean, comfortable, a good example of the Hilton Garden Inn brand. What was not good was one staff member. He checked me in the most perfunctory manner - seemed like he could care less that I was there or not. Worse though, was while my wife was waiting in the lobby, not even that close to the desk, and was forced to overhear this man berate an employee on the phone who was apparently calling off work for illness. She was disturbed and embarrassed to hear this exchange that was clearly inappropriate, especially in a public area. Unfortunately this person is what we will remember from this location. We expect a much more professional staff.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, September 22, 2013
Thank you for the feedback, please know we appreciate you bringing this to our attention. We take every comment seriously and I am sorry the team didn't welcome you with Hilton Hospitality as well as stop personal conversations when you arrived. We work as a team, which includes each department, this conduct will not be tolerated . Would you be able to call me at 570-820-8595 ext 2137 so I can make this right. I would love to research your comments so I can correct. Thank you again for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Wilkes Barre

Address: 242 Highland Park Boulevard, Wilkes-Barre, PA 18702
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Restaurant Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Wilkes-Barre
#3 Romantic Hotel in Wilkes-Barre
#4 Family Hotel in Wilkes-Barre
#7 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn

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