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“Good Location and Competitive Rates” 4 of 5 stars
Review of Hilton Garden Inn Wilkes Barre

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Hilton Garden Inn Wilkes Barre
3.0 of 5 Hotel   |   242 Highland Park Boulevard, Wilkes-Barre, PA 18702   |  
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Casino Package
Ranked #7 of 20 Hotels in Wilkes-Barre
GreenLeadersSilver level
Acme, Pennsylvania
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
“Good Location and Competitive Rates”
4 of 5 stars Reviewed February 7, 2013

I'm in the area occasionally on business, and frequently find the rates here very close to the Hampton Inns in the area. Given the choice, I'll take the Garden Inn every time - better rooms, more business friendly, and a much better breakfast.
This particular hotel's location is surrounded by a large selection of restaurants and has very easy access to the interstate highway. Especially convenient if you're attending an event at the Arena. Friendly, professional staff, and everything you'd expect from the hilton brand.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, March 25, 2013
We appreciate your comments about our hotel! Thank you so much for allowing us the opportunity to host you while visiting Wilkes-Barre. We do hope you are a HHonors member since you are such a frequent traveler! If you should need anything in the future, please do not hesitate to reach out. Safe travels until then!
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346 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2013

The hotel is almost directly off I-81 and is surrounded by several decent restaurants that do take-out. The front desk staff was very friendly the evening I checked in and I found the hotel to be in very good condition. The room was comfortable and spotless, the bathroom was a bit underwhelming in terms of size but otherwise serviceable.

My stay was brief but thoroughly pleasant!

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, March 25, 2013
We appreciate your feedback! Thank you for writing about your experience. We want to be the premier location when visiting Wilkes-Barre. We look forward to your return and safe travels unitl we meet again!
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Tampa, Florida
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
Reviews in 34 cities Reviews in 34 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 30, 2013

This Hilton Garden is the best hotel in town. They have ashuttle that goes all the way to the airport, which all the rest won't do.From the check in to check out, all the front desk employees were great, they always greeted you with a smile.Rooms were very clean and quite. Close to the mall and there are a bunch of places within walking distance if you don't feel like driving, or just ask the shuttle for a ride, even all the way to the casino. A very accomadating hotel.

Room Tip: Get a room that looks towards the mountain.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, March 25, 2013
Thank you very much for your feedback! We are always looking for ways to improve our customer experience. We hope you will continue to use us as your home away from home while visiting Wilkes-Barre. If you should need anything in the furtur please do not hesitate to reach out. Safe travels till we see you again!
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Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 23, 2013

Stayed December 18 and 19. And while the lobby was under renovation (presumably completed now,) the rooms I was given on the 3rd and 4th floor seem to be needing a soft goods upgrade. Decor was slightly dated, rooms did not have the fresh, new feeling, and cleanliness was spotty. First room given had no heat, hence the move. But that was OK since the bathroom was not terribly clean, with some hair and urine around the toilet. Maybe this was an off day. But my impression was that the room product is getting dated and needs some attention. Friendly desk staff. Great location.

Room Tip: Ask for a room on a high floor opposite from the parking lot side.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, March 25, 2013
Thank you for wrting us with your experience. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. Will you please reach out to us so we can make this right. My email is AVPWI_GM@Hilton.com and my phone number is 570-820-8595 ext 2137. Thank you!
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Wilmington, Delaware
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 16, 2013

I have stayed at this Hilton a few times. The staff is always friendly and courteous. The hotel is conveniently located near the Mohegan sun arena. There are many restaurant options very close and a Japanese steakhouse right next door. The hotel has been a recently renovated. The rooms have microwaves and refrigerators. I found that the USB ports (and outlets) bed side is very convenient to have my cell phone close and always charging.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, March 25, 2013
Thank you so much for your feedback! We appreciate your loyalty with our hotel and love that you continue to make this your home away from home. We will always seek feedback from guests like you and appreciate it. We look forward to seeing you again!
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Philadelphia, Pennsylvania, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2013

We stayed here overnight with our team. The staff went out of their way to accomodate us and make us feel welcomed as we relaxed after a day of travel. The shuttle to the Mohegan Sun Arena was convenient and prompt. Great breakfast the next day too. Everyone was very helpful and pleasant! Rooms were spacious for a family of (5). Hotel was very neat/clean.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, January 31, 2013
Thank you for the comments! We understand there are alot of options for travel and we are glad you chose us! Traveling around with groups can be tough and we know energy runs high after sporting events. We want your team to have a great time so we stock our hotel with family amenities. We have a Wii game console with several games for groups to use. The pool will be open with swim toys and we keep board games on hand should you want to have a family night! It was our pleasure to assist you in your travel arrangements. If you should need anything in the future, please do not hesitate to reach out. We would love to see you again! Safe travels till then!
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Dushore, Pennsylvania
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 14, 2013

We decided to stay at the Hilton based on that it was right down the street from Mohegan Sun Arena, and it was a great choice. The staff checking in were friendly and very helpful. They let us know there was a courtesy shuttle to the arena and the casino as well. What a nice thing to have and not have to worry about driving! They also gave us vouchers for the casino as well. The room wasn't huge, but it was perfect for my boyfriend and I. We didn't take advantage of the breakfast in bed deal or even the breakfast but it looked good, next time we come down we'll have to try it. We walked over to the arena from the hotel, about a 5 minute walk. There is also a sushi/hibachi restaurant right next to the hotel that was an amazing dinner. There are also several other restaurants, liquor store, Walmart...basically anything you might need within walking distance from the hotel. We have stayed at several other HH honors places but this is the first one we've used towards points and we will definitely be returning to this hotel!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan R, General Manager at Hilton Garden Inn Wilkes Barre, responded to this review, January 31, 2013
Thank you for the feedback! We love our location and the many places around us. The Mizu Sushi restaurant has a discount if you show your room key, so be sure to take advantage of that when you are back in the area. It is our mission to make your stay memorable and I am glad we were able to provide that service. Please feel free to let us know if we can make your stay even more enjoyable the next time! We look forward to seeing the both of you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Wilkes Barre

Address: 242 Highland Park Boulevard, Wilkes-Barre, PA 18702
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Wilkes-Barre
#3 Romantic Hotel in Wilkes-Barre
#4 Family Hotel in Wilkes-Barre
#7 Business Hotel in Wilkes-Barre
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wilkes Barre 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Wilkes Barre Hotel Wilkes-Barre
Hilton Wilkes-Barre
Wilkes Barre Hilton Garden Inn

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