The hotel is in a good location for Wilkes-Barre area businesses, schools, attractions, etc. It's right off the highway, near the Mohegan Sun casino, and close to restaurants with a TGI Fridays right in the parking lot. It is an average Fairfield Inn property with the brand's new decor and furnishings. The rooms are small and tight with 2 beds and half of them overlook the roof of another building.
The two opportunities I witnessed during my stay relate to the cleanliness and the service. Our room had hair in the bathroom, a toothpick on the floor in the bedroom, and leftover items in the refrigerator, which makes me question the thoroughness of the cleaning. I called the property a few times before arrival to inquire about a room block, make a reservation, request room location, and request early check in for a wedding. Most of the times we called, the same unpleasant woman answered who was obviously not happy to be working there. When I told her that we had an upcoming reservation and wanted to make some requests, I would expect her to say something like "We're glad you're coming to visit us. What can I do to help make your stay more enjoyable?" Instead, she simply says "last name" and proceeded to interact with me that way for the whole call, as if she was a robot with no personality and no professionalism. She made it clear that my requests annoyed her and she couldn't help me. Even though I called numerous times and followed her instructions, I still didn't get the room I requested ready for early check in. The room was available and vacant when we arrived, but it just wasn't cleaned and made a priority for a Marriott Rewards member like me.
- Official Description (provided by the hotel):
- Welcome to the Fairfield Inn & Suites Wilkes Barre Scranton. Located in the heart of the Wyoming Valley, convenient to the Pocono Mountains, it's the perfect hotel for business and leisure travelers alike. Nearby you will find countless eateries and shopping centers including the Wyoming Valley Mall, Arena Hub Plaza, Wilkes-Barre Township Marketplace, Mohegan Sun at Pocono Downs, TGI Friday's and many more. And there's always something to do with the Mohegan Sun Arena and Pocono Raceway closeby. All of guestrooms feature complimentary Wired and Wireless High-Speed Internet access, a luxurious bedding package, 32" flat screen television, and a comfortable well-lit work space. We are conveniently located near King's College, Misericordia University, and Wilkes University, as well as the VA Hospital, Geisinger, Wyoming Valley Healthcare Systems, Pride Mobility and Keystone Automotive. Stay with us and see why the Fairfield Inn & Suites WB/Scranton is the perfect choice when traveling in Northeastern Pennsylvania ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn & Suites Wilkes-Barre/Scranton Hotel Wilkes-Barre
- Fairfield Inn And Suites Wilkes-Barre/Scranton