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“Not bad for a one nighter” 3 of 5 stars
Review of Quality Inn & Suites Conference Center

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Quality Inn & Suites Conference Center
3.0 of 5 Hotel   |   880 Kidder St, Route 115 and 315, Wilkes-Barre, PA 18702   |  
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Ranked #18 of 20 Hotels in Wilkes-Barre
Greenwich CT
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Not bad for a one nighter”
3 of 5 stars Reviewed July 30, 2009

I found this hotel on priceline for $89 a night. I was away on business, so I had to find the cheapest place. The Red Roof is cheaper, but I assumed that the Quality Inn would be better, considering that this place is a 1.5 star and the Red Roof is a 1 star. Well, last night and this morning, I found out that a half of a star does not make much difference.

When I arrived at the Quality Inn, I noticed there was a TGI Friday's in front. I checked in, got the little card, and enjoyed a Jack Daniel's burger before I went into my room. That was quite convienient. The rooms are accessed from outside, giving it a little bit of a motel feeling, but not bad. I got to park right in front of the door to my room, so it was actually more convienient for me.

When I entered my room, my first impression was common- a normal economy room that will make me glad to leave early for work. Nothing special, just a good old bed, a working TV, a bathroom complete with a sink, a mirror, towels, soap, that's it. The carpet wasn't in the best shape but it wasn't ripped or stained. The TV had a good picture but it produced a slight but noticable high pitched sound. The mattress wasn't hard, but it was certainly firm. A little too firm for me, and my standards are quite low. The sheets were fine and the pillows smelled like detergent, not vinyl.

The bathroom is the typical toilet and shower with the sink and mirror right outside of it. The toilet leaked constantly, making a noticable sound. The shower was probably the biggest pain in the butt in the whole stay. It has two knobs- one cold, one hot. I configured them so it was about 90 degrees, just right. Half way through my shower it suddenly got ice cold, in other words going from 90 to about 40 in a second. After about 4 seconds, it warmed back up. Then it suddenly became as hot as it could get. To make the whole situation even more annoying, when it became freezing cold I was wetting my hair, and when it became hot I was rinsing out the shampoo. It ended up going in this cold-hot cycle until I turned it off.

The free breakfast was worth the price. The bagles were tough as leather. The bacon was very oily, as if they were deepfried for quite a while, then drenched in oil. The orange juice had a very odd tangy taste that I've never tasted before in orange juice. The apple juice was okay. The cream cheese was the best part, since it was actually fine. It made the tough, tasteless bagles taste good! The breakfast room is very large and roomy, something rare in the cheaper hotels. It features the news on a big screen TV.

Overall, other than the shower situation and the breakfast, it wasn't bad for a one night stay for business. An extended stay, something I wouldn't recommend.

  • Stayed July 2009, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_Inn_WB_GM, General Manager at Quality Inn & Suites Conference Center, responded to this review, August 2, 2012
It seems we let this traveler's comments fall through the cracks!! I am so sorry for this!!

Since your stay 3 years ago, we have made many significant improvements to the hotel. We installed new Flat-Screen TV's with High Definition programming. We have renovated nearly all guestroom showers and installed new fixtures to eliminate the hot and cold water issue. We have also been improving the quality of our breakfast offerings by rotating menus, changing our suppliers and making improvements based on customer feedback. THANK YOU FOR YOURS!! Please stop back again if your travel plans bring you back to Wilkes-Barre.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Additional Information about Quality Inn & Suites Conference Center

Address: 880 Kidder St, Route 115 and 315, Wilkes-Barre, PA 18702
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 20 Hotels in Wilkes-Barre
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites Conference Center 3*
Number of rooms: 118
Official Description (provided by the hotel):
Nestled in the rolling hills of Pennsylvania, the Quality Inn & Suites™ Conference Center provides warm and inviting accommodations for business and leisure travelers alike. A number of local points of interest, including the Mohegan Sun at Pocono Downs casino and horse racetrack, the Pocono Raceway and Mohegan Sun Arena at Casey Plaza are all just minutes from this Wilkes-Barre, PA hotel. Set in the foothills of the Poconos, Wilkes-Barre is rich in history and boasts an abundance of landmarks dating back to colonial America. Outdoor recreation areas are aplenty thanks to the Susquehanna River that provides a natural barrier for this thriving area. Whether you want to explore history or peruse unique cultural offerings, Wilkes-Barre and the surrounding region offer something for everyone. Shopping enthusiasts will enjoy being within walking distance to a variety of retailers and specialty stores. The Crossings Premium Outlets, the Mall at Steamtown and the Amish Market are a short drive away. A number of entertainment venues and restaurants can be found in the vicinity. Hotel amenities include: •Free Hot Breakfast Buffet •Free Wireless High-Speed Internet Access •Free Weekday Newspaper •Free Local Phone Calls •Free Airport Shuttle (based on availability); contact hotel at least 24 hours prior to arrival Guests of the Quality Inn & Suites Conference Center can also enjoy the on-site exercise room and gift shop, and access to a nearby indoor pool and hot tub (contact hotel for hours). Corporate travelers will welcome additional features like the business center that has a computer with Internet access, and copy and fax service. The Quality Inn & Suites Conference Center has three banquet and meeting rooms that are perfect for hosting a variety of events. In addition to standard amenities, all of our well-appointed guest rooms have microwaves, refrigerators, coffee makers with free coffee, curved shower rods, hair dryers, work desks, irons, ironing boards, safes, voice mail and cable television. Select rooms also have sofa sleepers. Non-smoking and connecting rooms can be requested. Coin-operated laundry facilities are located on the premise and valet cleaning service is available. This is a pet-friendly hotel; fees apply. Ample parking is provided and can accommodate most cars, trucks or buses. When you are looking for countless features, a great staff and wonderful location, make the Quality Inn & Suites Conference Center your hotel for inviting accommodations in Wilkes Barre. We have everything you need to make you feel at home and our friendly staff looks forward to serving you. ... more   less 
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Also Known As:
Quality Inn And Hotel Wilkes-Barre
Wilkes-Barre Holiday Inn

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