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“Perfect overnight accomodations” 5 of 5 stars
Review of Quality Inn & Suites Conference Center

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Quality Inn & Suites Conference Center
3.0 of 5 Hotel   |   880 Kidder St, Route 115 and 315, Wilkes-Barre, PA 18702   |  
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Ranked #18 of 20 Hotels in Wilkes-Barre
Johnstown, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Perfect overnight accomodations”
5 of 5 stars Reviewed August 3, 2011

We were extremely satisfied. The area was very convenient to shopping, dining, highway and casino. Room was nice and clean. Perfect mid price accommodations. Staff was friendly and helpful. Exactly the hotel we needed on our way to our destination. We will definitely use this hotel again.

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielR_880, General Manager at Quality Inn & Suites Conference Center, responded to this review, August 21, 2011
We sincerely appreciate the reviewers 5 point rating. Thank you for noting the close proximity to local points of interest, our clean, comfortable rooms, friendly and helpful staff and all for that perfect moderate price for which so many travellers are looking. And don't forget to mention our delicious hot breakfast each morning. We hope you enjoyed the waffles with strawberries and whip cream. They're the best! We are looking forward to you coming back so we can do it all over again. Thanks so much!
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103 reviews from our community

Traveler rating
    22
    27
    25
    15
    14
See reviews for
23
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
York, Pa
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 21, 2011

I have traveled to and through just about major town/city in Pennsylvania. Anyone knows, when you travel to do your research and read the reviews. This is the first review I have ever written for any website or reviewing agency.

This hotel is always consistent and professional in their facilities and approach to customer service. There is an indoor pool/hot tub available for use at the adjacent hotel (sharing same parking lot). The continental breakfast is one of , if not the best in the area, and the staff could not be nicer. I have stayed in both the smoking rooms and the non smoking rooms, both are what you would expect for a hotel in the area. There are drawbacks; if you stay in a smoking room be preparred to inhale others remnants. I have stayed in smoking rooms where the housekeepers at least febreeze the place, not so much here. With that said, after you light up your first smoke or cigar it smells just like every other smoking room in the world.

I like this hotel and its staff. I have been upgraded due to my membership level without asking and always have been treated very well. If you are in the area for one evening you will not experience what I have, but stay a few times and you will find the hotel welcoming and the staff consumate profesionals.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielR_880, Manager at Quality Inn & Suites Conference Center, responded to this review, July 23, 2011
We want to extend to the reviewer, our sincerest gratitude for the very kind words and sentiments. Our staff works hard to make each stay for each and every guest, a satisfying and comfortable experience. Knowing that you have stayed with us several times and will keep coming back due primarily to the staff is most gratifying. Your thoughts with regard to the smoking rooms has been noticed and we will make a concerted effort to do better in that area. Thank you and we look forward to being of service on your future visits.
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Lancaster, Pennsylvania
1 review
3 of 5 stars Reviewed June 22, 2011

The front desk was not very friendly at check in and there was a deposit on the room even when paying with cash that we were not aware of til when we were checking in. The tub was chipping around the drain and part way to the middle. The Hot water knob was broke. You can clearly hear people outside the room talking. Very noisy. Other then that everything else was good. Upon check out the lady at the desk was friendly til I asked for my 80 dollar deposit back then she said " I have to call room service to check out the room first" I said ok so she gets on the phone and turns her head and whispers into the phone " I need you to check out room 275 cause it was a cash deposit" We were afraid to touch anything in the room cause we didnt know what they were looking for when they take a deposit just so we made sure we got our money back.

  • Stayed June 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielR_880, Manager at Quality Inn & Suites Conference Center, responded to this review, June 24, 2011
We regret the issues the guest encountered and disappointed that we did not meet their expectations. We want the reviewer to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong, and how we can improve. Their willingness to share their recent experience is genuinely appreciated. We hope the guest will reconsider and give us another chance to show them we can do better.
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Syracuse, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed June 13, 2011

This motel didn't "WOW" me. But it did have everything that I needed for an overnight stay (microwave, frig, and a comfortable bed.) Very nice that TGIF was right on the premises, so I didn't have to drive anywhere after a long day on the road for dinner.
The bathroom was alittle worn but clean. The massage shower head felt great for all those morning aches and pains! I like having the bathroom sink outside the bathroom, so i'm not trying to get my coffee and wash up while my husband is taking his shower. Could have used a vent in the bathroom.
The breakfast in the morning didn't have the bacon and eggs that some other motels have...yet there was a decent selection of muffins, pastries and cereal.
Its a good place to stay if you just need a place to stay while passing through town.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielR_880, Manager at Quality Inn & Suites Conference Center, responded to this review, June 15, 2011
We take pride in being one of the few hotels that offer the convenience of complimentary in room refrigerators and microwave ovens. Along with the many other amenities such as Iron, Ironing board, coffeemaker and free wi-fi, the value is unsurpassed and we appreciate the reviewer sharing. We have had so many compliments on our Fresh Belgian Waffles, bacon, sausage, asssortment of pastries and wide range of breakfast fare items. But, we are always willing to considered our guests suggestions and take another look. Thank you for choosing our Quality Inn and we hope you will come back and see us again soon.
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PA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 28, 2011

Do yourself a favor, stay somewhere else, Down right scarey at night, door drafty, indoor pool in picture does not EXIST, expedia gave me a future credit when I advised them of the improper listing of features,,,you have to walk to a different hotel in your bathing clothes, Pictures are of a different hotel, Felt ripped off, will not stay there again, best part it the TGIF loacted there otherwise stay somewhere else!

Room Tip: stay at a different HOTEL!
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  • Stayed May 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielR_880, Manager at Quality Inn & Suites Conference Center, responded to this review, June 2, 2011
We were sorry to see the guest had a problem. Our website specifically states "access to nearby pool", which is adjacent to us (just a few feet away). And there are changing rooms at the pool. This falls well within our hotel brand standards. The hotel walkways are well lit with over 80 lamps, 8 flood lights and various decorative lampposts. We have received so many compliments on our scenic, inviting courtyard. We're happy to hear that you enjoyed TGIF and with our constant improvements and updates, hope that you will someday give us another chance. We look forward to that.
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Canton Ga
Top Contributor
74 reviews 74 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed May 25, 2011

We had stayed here before, when it was branded differently, and it was a decent, if not outstanding motel. This time, however, we were definitely not impressed. Check in went smoothly, but on going to the room, we noticed that the grounds, and overall "look" of the hotel had deteriorated to the point of being a bit on the dilapidated side. There was trash, cigarette butts, etc scattered about, a fence was falling down , and swaying in the wind,
On entering our room, we noticed a slight whiff of musty odor, and my wife noted that the room was "well used". I looked, and agreed. The mirror on the bathroom door was "wearing away" at the edges, and the threshold was scarred and dirty. The bathtub had two wear marks in it that were rusty. Had we not been bone weary, we would have found another hotel.
Did I mention that the sheets , although washed, had permanent stains on them? The comforter was likewise stained, and had two burn holes in it from cigarettes.

All in all, not a motel we are likely to visit again.

  • Stayed May 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielR_880, Manager at Quality Inn & Suites Conference Center, responded to this review, June 2, 2011
We accommodate many guests each evening and strive to make their stay a satisfying one. We take pride in always providing the best customer service, comfortable night sleep and scrumptious hot breakfast, all for the best rates available. Therefore, it is disappointing to learn that you are unhappy. Please accept my apologies. We are constantly improving and updating and hope that you will reconsider and stay with us again. We will look forward to that.
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Kingston, Canada
1 review
5 of 5 stars Reviewed January 26, 2011

Met by pleasant staff in the front lobby who made us feel welcome . . . a super feeling at the end of a long trip. Overall, without exception staff were aggressively pleasant through out the hotel; without, prompting they greeted us like we were family. The rooms were very well appointed with a clean smell.The accompanying restaurant had what we needed for a late supper. The hot breakfast in the morning was a plus. Again, the pleasant atmospher greeted us by helpful staff.

If forced to find a negative, it would be the harsh toilet paper.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jrtguy, Manager at Quality Inn & Suites Conference Center, responded to this review, February 6, 2011
The hotel staff and management are delighted to hear their hard work has left a good impression with this reviewer. We extend our appreciation and look forward to being of service for many visits to come.
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Additional Information about Quality Inn & Suites Conference Center

Address: 880 Kidder St, Route 115 and 315, Wilkes-Barre, PA 18702
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 20 Hotels in Wilkes-Barre
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites Conference Center 3*
Number of rooms: 118
Official Description (provided by the hotel):
Nestled in the rolling hills of Pennsylvania, the Quality Inn & Suites™ Conference Center provides warm and inviting accommodations for business and leisure travelers alike. A number of local points of interest, including the Mohegan Sun at Pocono Downs casino and horse racetrack, the Pocono Raceway and Mohegan Sun Arena at Casey Plaza are all just minutes from this Wilkes-Barre, PA hotel. Set in the foothills of the Poconos, Wilkes-Barre is rich in history and boasts an abundance of landmarks dating back to colonial America. Outdoor recreation areas are aplenty thanks to the Susquehanna River that provides a natural barrier for this thriving area. Whether you want to explore history or peruse unique cultural offerings, Wilkes-Barre and the surrounding region offer something for everyone. Shopping enthusiasts will enjoy being within walking distance to a variety of retailers and specialty stores. The Crossings Premium Outlets, the Mall at Steamtown and the Amish Market are a short drive away. A number of entertainment venues and restaurants can be found in the vicinity. Hotel amenities include: •Free Hot Breakfast Buffet •Free Wireless High-Speed Internet Access •Free Weekday Newspaper •Free Local Phone Calls •Free Airport Shuttle (based on availability); contact hotel at least 24 hours prior to arrival Guests of the Quality Inn & Suites Conference Center can also enjoy the on-site exercise room and gift shop, and access to a nearby indoor pool and hot tub (contact hotel for hours). Corporate travelers will welcome additional features like the business center that has a computer with Internet access, and copy and fax service. The Quality Inn & Suites Conference Center has three banquet and meeting rooms that are perfect for hosting a variety of events. In addition to standard amenities, all of our well-appointed guest rooms have microwaves, refrigerators, coffee makers with free coffee, curved shower rods, hair dryers, work desks, irons, ironing boards, safes, voice mail and cable television. Select rooms also have sofa sleepers. Non-smoking and connecting rooms can be requested. Coin-operated laundry facilities are located on the premise and valet cleaning service is available. This is a pet-friendly hotel; fees apply. Ample parking is provided and can accommodate most cars, trucks or buses. When you are looking for countless features, a great staff and wonderful location, make the Quality Inn & Suites Conference Center your hotel for inviting accommodations in Wilkes Barre. We have everything you need to make you feel at home and our friendly staff looks forward to serving you. ... more   less 
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Also Known As:
Quality Inn And Hotel Wilkes-Barre
Wilkes-Barre Holiday Inn

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