I should have been alerted when I saw that the hotel was almost hidden from sight from the main road. When we arrived though, it looked okay from the outside. The building look nice. The internet pictures also looked decent.
When my husband and I arrived at the front desk to check in, the clerk was courteous, but she did not handle the incoming calls in the proper way. She was getting us set up when she was caught up by the string of phone calls. Instead of placing the callers on hold until she finished with our reservation, she kept us waiting and waiting until she finished with all of her phone calls.
We were planning to purchase Dorney Park tickets also from the hotel, but she informed that they were out and would have more to sell me the next day. She only needed to make a phone call to have some delivered by the next morning. When I had called the hotel for reservations, I had asked whether they had tickets and I was informed that they did.
She was so overwhelmed with phone calls, being that she was the only person at the desk, that she never gave us directions to our room. We just searched ourselves to find it. Thank God, we were on the 1st floor because the hotel had no elevator!
When we arrived in the room, we were very disappointed with what we saw. The furniture was very worn and outdated, the bedspread was soiled, the tv had no remote,the iron leaked, the closet door would not open properly, and when we took a shower, the water would not go down the drain. Also, the next day when the tickets were supposed to be available, they were not! My husband and I decided to go to Staybridge Suites in Whitehall, PA to stay (See my review for that hotel. It is much, much better.)
This was one of the worst hotels I have ever been at. We were supposed to stay 2 nights, but could bearly stand to stay for 1. We checked out early and left a complaint card. I advise you not to stay at this hotel!!! It is terrible!!!!
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