My husband, our two children and I recieved a promotional package to go to the Mountain Laurel Resort & Spa for 3 days/2 nights for a very low price, in return we had to attend a timeshare presentation.
First off, this resort is tucked away FAR from the road with a sign on the road about 100 feet high, which no one can see. We drove past it and into the nearby town. When we called the resort asking for directions, a girl named Amanda answered and I told her we were lost. She was completly oblivious to giving us directions and kept laughing when I told her I didn't know where we were. Finally, my husband pulled off to ask someone and we THEN found where we were supposed to go.
When you arrive at the resort you are greated by driveway lights that are out, numerous pot holes and a mud put that we later found out was a lake. The place was deserted when we arrived, but we remained optomistic.
The lobby area of the hotel is very pretty and quaint. Something you would expect from a Pocono Resort. I went to the front desk to check in and was again, greated by the same girl on the phone. I was not asked anything, but "Checking In?" in a rude tone like I was bothering her. I told her my name and filled out the necessary paperwork. During this time she was constantly talking to another employee. It took me about 10 minutes to check in because she would not pay attention to me. Finally she told me I had to speak with a sales representative to get what I was promised when I made my reservation. She told me I had to go get my husband from the car. When I told her he was in the car with my sleeping children, she laughed and told me to wake them up and bring them in. I later found out that my husband could have come in seperatly.
After I brought my husband and children in we had to wait about 15 minutes and then found out she had never let them know we were there to see them. No apology or anything from this girl. Finally after all was said and done we went to our room, which was nothing like we told it would be. The rooms are shabby and dull, and haven't been updated in forever. They do not supply fitted sheets, and my children kept knocking off the sheets during our stay. We were not allowed more than 4 towels to our room. And our blankets had an odd smell.
The grounds are beautiful, but very worn down. The miniature golf needs a new paint job, we had decided to use Split Rock Resorts, but nobody informed us it was closed that day. The restaurant was terrible. We waited 15 minutes for our order to be taken, and our food was cold when brought to us. The hostess, Marine was very nice and kind. She took my husbands steak back to be warmed, since our server didn't bother to check on us throughout our meal. My husband ordered a drink and it was very weak, and cost a fortune!
The day we were set to take our timeshare tour, we were called at 11:00 asking us why we were not checked out when we were approved for a late checkout. I later found out it was the same girl who checked me in that called me. We were told we needed to be out by 12 or they would charge us.
The timeshare sale is a joke! My representative tried to shove a timeshare at this dump down our throats. Even after we told her we were not interested and the horrible time we had. You have to size a dozen papers stating you don't wish to purchase and why. In addition, they lie to you beyond belief! After being at this resort, and seeing what it is like, we knew one lie from the other.
I will never attend one of these "deals" again. It was a waste of money to go here. I would rather spend 3x as much and go somewhere for the weekend that is decent!
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- Also Known As:
- Mountain Laurel Hotel White Haven
- Mountain Laurel Resort And Spa
- Mountain Laurel White Haven
- Mountain Laurel Resort Spa