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Holiday Inn Express Hotel & Suites White Haven - Lake Harmony: Traveler Reviews

2.5 of 5
Route 940 @ I-80 & I-476, White Haven, PA 18661
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Holiday Inn Express Hotel & Suites White Haven - Lake Harmony
Ranked #1 of 6 hotels in White Haven
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58 reviews from our community

    Trip type
Traveler rating
    18
    28
    10
    2
    0
Date Rating
Forked River, New Jersey
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed March 19, 2013

My family and I stayed here Sat. night March 16, 2013. We had just finished up at Split Rock Resort water park and were originally planning on driving home that evening. However, due to the snow, we decided to try to get a hotel room in the area and drive home in the morning. We called Holiday Inn in White Haven and were given the same rate as the travel websites which was great. Most places raise the rate if you book over the phone or in person. We got there, checked in. The lady who worked the front desk that evening, (I dont know here name, she got off work at 11 pm that night she said) was excellent and very friendly. She helped us choose a restaurant that would be good for my family and I to eat that night. Our room was nice. Bathroom was nice. Water pressure was great in the shower. We left at 6:30 am the following morning, just in time for the free breakfast. We grabbed bagels and muffins and ceral to go. The chocolate chip muffin was soooo good!! We are priortiy club members so the front desk lady let my daughters each pick a snack out of a basket at check in. Overall,we would definately stay here again.!!!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kmoore721 about Holiday Inn Express Hotel & Suites White Haven - Lake Harmony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great staff”
4 of 5 stars Reviewed March 5, 2013

Stayed here during a skiing trip and loved it. The staff was very friendly and accommodating. The only problem I had was some guests were a little rowdy in the pool and halls. Not only young teens, but adults with young children. Warning the pool area sees some heavy drinking. Other than that the rooms were nice and they have a great breakfast spread.

Room Tip: King suite is worth the extra money
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask kmbender about Holiday Inn Express Hotel & Suites White Haven - Lake Harmony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Chester, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Value for the Slopes”
4 of 5 stars Reviewed February 25, 2013

Really enjoyed the stay. Easy and quick to get to, and real close to Jack Frost/Big Boulder (5 minutes). Rooms are spacious, clean, and well kept. Breakfast is decent with many options both hot and cold. One downer was that the pool and spa were pretty cold. My kids didn't have a problem with it, but tough for me to stay in too long. We only stayed one night, but would definitely return. Good vale and location overall.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Alex D about Holiday Inn Express Hotel & Suites White Haven - Lake Harmony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Clean and new”
4 of 5 stars Reviewed February 20, 2013

This Holiday Inn is fairly new, clean, and a great place to stay for families vacationing in the area. My kids really appreciated the heated pool. It is about 10 miles away from Jack Frost skiing area. We choose the suite, so the kids would have a little more space to run around.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Mafalda C about Holiday Inn Express Hotel & Suites White Haven - Lake Harmony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
“Holiday Inn Express in White Haven”
3 of 5 stars Reviewed January 27, 2013

Where do I start? My family and I just got home from a weekend getaway / snow tubing trip with the kids.
If you plan on staying there, read-on; First, the hotel has no physical address, that’s correct, a hotel with no physical address. Your GPS will never find it. If you call the hotel they will tell you to use the address from the nearest McDonalds. As the other reviewers mentioned about the noise they are absolutely correct. Not only did the noise come from the highway, but from other rude guests staying during the weekend of 1/25/13 – 1/27/13. I must say the hotel was spotless!! During our stay people had no control over their kids. Mind you my wife and I were traveling with our three kids, which range from ages 2-16. People would start slamming doors and kids’ running in the halls at around 6am, at 11pm it was still going on. I can’t speak from 11am – 6pm because we were not on-site. The front desk had the nerve to call me saying that the guest down stairs were complaining about the noise (banging) coming from my room. I explained to the front desk that my kids were sitting down having dinner and before that we were all laying down watching television. I further explained that the noise was coming from the track and field activities in the hallways. They said they would investigate. (What-ever)!
I never noticed any of the staff smiling. As a priority member I never expected this.
So! If you don’t mind doors banging every 2-3 min, stampeding in the hallways, and the fact that there is no hot water! That is correct, no hot water. We let the water run for about 30min. and it felt like it was getting colder. The front desk said that is normal being that it is well water it takes longer for it to heat up especially due to the fact that the rooms haven’t been used in a while (really)!
If you decide to stay there anyways, there is a decent restaurant Brooklyn Bridge Pizza; they deliver to the hotel with pretty good food and reasonable prices. I hope this review helps

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask joel g about Holiday Inn Express Hotel & Suites White Haven - Lake Harmony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites White Haven - Lake Harmony, responded to this review
February 17, 2013
Dear joel g,

Thank you for taking the time to write a review about your stay. I am pleased to know that you find our hotel clean. I appreciate your comments as they enable us to further improve our services and to surpass the very high standards our guests expect. Please accept my sincere apology for the shortcomings you experienced during your stay and regret if your stay was negatively affected by the noise and hot water issue. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. Rest assured, your input will be shared with our management team for the purpose of bringing improvement to these identified weakness.

We hope to have the pleasure of welcoming you back in the near future and thank you very much for your patronage.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites White Haven - Lake Harmony

Also Known As:
Holiday Inn Express Hotel And Suites White Haven - Lake Harmony
Address: Route 940 @ I-80 & I-476, White Haven, PA 18661
Phone Number:
Region: United States > Pennsylvania > Luzerne County > White Haven
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool
Hotel Style:
Ranked #1 of 6 hotels in White Haven
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Hotel and Suites Pocono Mountain, a completely 100% tobacco free hotel, the best place to Stay Smart in White Haven with easy access to the Interstate 80, Interstate 476 and Route 940 intersection. Our hotel is centrally located to take advantage of all the Northeastern Pennsylvania area has to offer. Area attractions include Split Rock Resort Indoor Water Park, Pocono Raceway, Jack Frost Mountain, Bushkill Falls, The Crossings Premium Outlets, Whitewater Rafting, Big Boulder Ski Area, Lake Harmony, Jim Thorpe, Mohegan Sun Casino and many others. ... more   less 
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Holiday Inn Express Hotel & Suites White Haven - Lake Harmony
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