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“Frightening” 1 of 5 stars
Review of Holiday Inn Express Sharon/Hermitage

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Holiday Inn Express Sharon/Hermitage
3060 Spangler Rd, West Middlesex, PA 16159   |  
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Ranked #1 of 4 Hotels in West Middlesex
Ridgewood, NJ
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 16, 2007

Ridgewood, NJ
July 17, 2007
I booked a room for my 18 year old son traveling home to NJ from Chicago. I was concerned that he might have difficulty reserving a hotel room because he is not 21 years old. After scouring the Holiday Inn Express website, and checking off the box on that website that guaranteed he was 18 years old, I called the hotel front desk directly and asked their age policy. I was told that if he had a credit card and photo ID he would have no problem checking into the hotel. I called today to confirm his late arrival after 6:00 pm and was again told there was no problem. Unfortunately, at 9:30 pm when he tried to check into the hotel, "Ross" and "Lynn" (who refused to give me their last names) said the hotel policy was 21 years old. They sent my son off to check into some other hotel. The manager Susan Hanigosky was not on duty and no solution could be found. I question the moral integrity of "Ross" and "Lynn" . Don't stay at Holiday Inn Express they lack judgment and an intelligent web site!

  • Liked — It was conveniently located.
  • Disliked — They would not let me check in.
  • Stayed July 2007, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review, July 30, 2007
While the hotel appreciates the fact that this parent is concerned about her college student driving home, when the student arrived, he was with four of his college "buddies" and they proceeded to use the hotel grounds as skateboarding ramps before ever attempted to check in. And if this parent had called the hotel directly to ask about the age required to rent a room, she would have been told that the individual had to be 21 years of age. She only called AFTER the son attempted to check in with his friends and then she berated the employees. The staff explained the policy and even made other reservations for them at a hotel one block away. They were not thrown out in to the night. And although I was not at the hotel when these persons tried to check in, my staff could easily reach me by phone. These students were in no jeopardy and the staff handled the situation correctly. Always talk directly with a hotel for sensitive issues, a web site cannot explain every procedure or policy. Thank you.
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193 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 11, 2007

We have stayed at this Holiday Inn Express several times on our way to and from seeing our son in school out East. We have had such good experiences that we try to stay here if we can.

The staff are very friendly and welcoming - even one night when we arrived at 1 a.m. There is always a bowl of fruit on the counter and usually a bowl of snacks as well. We have also been offered soft drinks or water by the receptionist.

The rooms are clean and the beds are very comfortable. Probably the one of the best night's sleep that we have had in an hotel. The shower head is nice and powerful. There are cookies in the room as well as a coffee maker and a fridge

The complimentary breakfast is very adequate. Cereal, bagels, waffles etc. as well as cinnamon rolls. Plenty of fresh fruit and yoghurt. There is also a hot buffet; last time we were there it was bacon, corned beef hash and cheese omelettes. Obviously also coffee, tea, milk and juice. In the dining room there is a selection of books and magazines.

What is also nice is that they have snacks of an evening. Nothing fancy but filling if you want something light. When we were there it was italian wedding soup and then there were frozen snacks such as hot pockets that you could heat in the microwave. There were also ice cream snacks in the feeezer. During the week there is apparently a managers reception with wine, I beleive but we have never been at the hotel at that time.

There is a very nice sitting area outside as well as a very pretty garden with a pool and a little putt- putt golf - it is very small, maybe only a couple of holes but it would amuse young children.

As I understand it the Holiday Inns are a franchise and the owner of this one is certainly trying hard to give good value. I would certainly recommend it.

  • Liked — Comfy beds, friendly staff, complimentary food, outdoor garden
  • Stayed June 2007, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Philadelphia, PA
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed March 24, 2007

After a long day of driving and working, it makes a real difference when you are greeted as if you mattered, and your business is appreciated. The friendliness of ALL the staff seemed genuine and unforced.

The HIX in Sharon/Hermitage is just such a place. It's decorated in a unique non cookie cutter style, and everyone was just great to me. The room was quite large(high ceilings), spotless and well-appointed.
The bed was new, very comfy and the linens crisp, with four pillows of different types. The bathroom had HOT water, great water pressure,
and that great shower head! They called to make sure all was in order, and had cookies and candy in the room.

It was really a treat to have a hosted cocktail party in the breakfast room that evening. Next days breakfast was a serviceable but good choice of some hot items and many cold items. The pool and the gym looked great, and were well-sticked with what one might need.

If ever in this neck of the woods, you CANNOT get better value for money and a warmer welcome that at the HIX in Hermitage (or Sharon). It's my new only choice.

  • Liked — Spotlessness, Friendliness, comfort
  • Disliked — no negatives
  • Stayed March 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
136 reviews 136 reviews
49 hotel reviews
Reviews in 60 cities Reviews in 60 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed February 20, 2007

We stayed here for a long weekend with our 3 yr old daughter and were quite impressed with the amenities, value, and service. The daily breakfast was good, swimming pool area very nice, and the rooms were clean and spacious enough for three 3 of us. We stayed in a queen suite, and the kitchenette came in quite handy, they left candy, popcorn, and cookies for us each day. The staff here was very friendly and efficient and even cleaned our room one day well after their cut off time, without us even requesting it!

The only downside is that there are only 3 floors for guest rooms, so the smoking rooms were just around the corner from our non-smoking room, so it was a little smoky! Since this is a family property, there were lots of children staying there which meant somewhat noisy evenings. Aside from that, we will definitely stay at this location again, and highly recommend it to others.

  • Liked — Value
  • Disliked — Smoky hallways
  • Stayed February 2007, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Sharon/Hermitage

Address: 3060 Spangler Rd, West Middlesex, PA 16159
Phone Number:
Location: United States > Pennsylvania > West Middlesex
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in West Middlesex
Price Range (Based on Average Rates): $$
Number of rooms: 78
Official Description (provided by the hotel):
The exclusive Holiday Inn Express Hotel & Suites in Sharon / Hermitage, PA is a recipient of the prestigious 'Torchbearer' Award from IHG Hotels for 2008. This makes 4 years of outstanding customer service recognized by IHG Hotels. The HI Express and Suites in Sharon/Hermitage, PA is only 25 minutes from the Youngstown Regional Airport. Our hotel is conveniently located to Shenango Valley Mall, Prime Outlets in Grove City, Amish Country and right next door to beautiful Tam O' Shanter Golf Course.Our hotel features: associate empowerment training for total guest satisfaction, themed spa suites, Presidential suites with fireplaces, soaking tubs, family suites and romance suites complete with heart-shaped tubs, two port high-speed Internet access in all guest rooms, kitchenettes, guest laundry, meeting rooms, tropical Indoor pool and spa, complimentary manager s party, complimentary Express Start breakfast and our famous value-added 'wow' service touches. Please book early and have your chance to experience an exceptional value, with top ranked services at a great price. We put a new meaning to price value in your hotel stay so be smart with the leaders in the Holiday Inn Express and Suites brand. Please Note: Pool is for registered guests only. No pool or guest room parties. ... more   less 
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Also Known As:
Holiday Inn Express Sharon/Hermitage Hotel West Middlesex
Holiday Inn West Middlesex
Holiday Inn Express Hermitage
West Middlesex Holiday Inn

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