This hotel is very lovely on the outside, the rooms are clean and spacious, and however the management out this hotel was horrendous. The dayshift management seemed to have their act together and things seemed to run smoothly. The nightshift was a different story; the pool area has adults only for one hour in the evening, the first night it was flooded with kids, I asked the hotel staff about it and they stated they were letting the kids stay longer since there were so many. The also stated they would not extend pool hours. The pool area was flooded with at least 50 kids and had no control; no biggie chalked it up, 3 hours later, kids running up and down on halls, putting chairs in front of doors, pounding on guest’s doors etc. I called 4 times to the hotel staff, nothing was done, I even caught 2 kids trying to mess with mine and my neighbor’s door, waited for the hotel staff, which didn’t show up, finally the chaperon to their group showed up and the kids took off running.
I complained to the dayshift staff, they seemed genuinely appalled but the next night the fire alarm was set off at midnight, no explanation was given on WHO or why it went off with no fire, nor was any apology by the nightshift.
Needless to say parents now days need a better control of their kids, but the hotel staff should have handled the situation because this is unacceptable and I will not be staying at this facility again.
- Also Known As:
- Holiday Inn Express Sharon/Hermitage Hotel West Middlesex
- Holiday Inn Express Sharon/Hermitage Hotel
- Holiday Inn Express Sharon
- Holiday Inn West Middlesex
- Holiday Inn Express Hermitage
- West Middlesex Holiday Inn
- Official Description (provided by the hotel):
- The exclusive Holiday Inn Express Hotel & Suites in Sharon / Hermitage, PA is a recipient of the prestigious 'Torchbearer' Award from IHG Hotels for 2008. This makes 4 years of outstanding customer service recognized by IHG Hotels. The HI Express and Suites in Sharon/Hermitage, PA is only 25 minutes from the Youngstown Regional Airport. Our hotel is conveniently located to Shenango Valley Mall, Prime Outlets in Grove City, Amish Country and right next door to beautiful Tam O' Shanter Golf Course.Our hotel features: associate empowerment training for total guest satisfaction, themed spa suites, Presidential suites with fireplaces, soaking tubs, family suites and romance suites complete with heart-shaped tubs, two port high-speed Internet access in all guest rooms, kitchenettes, guest laundry, meeting rooms, tropical Indoor pool and spa, complimentary manager s party, complimentary Express Start breakfast and our famous value-added 'wow' service touches. Please book early and have your chance to experience an exceptional value, with top ranked services at a great price. We put a new meaning to price value in your hotel stay so be smart with the leaders in the Holiday Inn Express and Suites brand. Please Note: Pool is for registered guests only. No pool or guest room parties. ... more less
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