This hotel is very lovely on the outside, the rooms are clean and spacious, and however the management out this hotel was horrendous. The dayshift management seemed to have their act together and things seemed to run smoothly. The nightshift was a different story; the pool area has adults only for one hour in the evening, the first night it was flooded with kids, I asked the hotel staff about it and they stated they were letting the kids stay longer since there were so many. The also stated they would not extend pool hours. The pool area was flooded with at least 50 kids and had no control; no biggie chalked it up, 3 hours later, kids running up and down on halls, putting chairs in front of doors, pounding on guest’s doors etc. I called 4 times to the hotel staff, nothing was done, I even caught 2 kids trying to mess with mine and my neighbor’s door, waited for the hotel staff, which didn’t show up, finally the chaperon to their group showed up and the kids took off running.
I complained to the dayshift staff, they seemed genuinely appalled but the next night the fire alarm was set off at midnight, no explanation was given on WHO or why it went off with no fire, nor was any apology by the nightshift.
Needless to say parents now days need a better control of their kids, but the hotel staff should have handled the situation because this is unacceptable and I will not be staying at this facility again.