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“What a way to treat a platnuim member” 1 of 5 stars
Review of Holiday Inn Express Sharon/Hermitage

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Holiday Inn Express Sharon/Hermitage
2.5 of 5 Hotel   |   3060 Spangler Rd, West Middlesex, PA 16159   |  
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Cleveland, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“What a way to treat a platnuim member”
1 of 5 stars Reviewed January 23, 2013

Had a reservation and being a business travler,things changed and I had to go somewhere else to a customer. Their cancellation policy is 24 hours. I could not get any consideration for the change of plans and was charged for the room anyway as a no show. IHG corp. is of no help or value,as they always say its at the discretion of the hotel as its a franchise. It's Holiday Inn's name on the hotel not the owner! McDonalds and such have Corp. policies in place for ALL their franchise's. I never have this problem at any Hilton properties and will now stay at the brand new Hampton Inn right down the street.

Stayed September 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review, January 30, 2013
Dear Platinum Priority Club Member,
I am sorry that you feel as if we did not treat you well. However, cancellation policies are offered at the time of reservation. If our policy did not meet your particular travel needs, you should not have confirmed the room. As a business person, I assume that your company has policies best suited for your business. That is all we have done here. Hotels in different markets have different challenges. Even a McDonald's restaurant has local and regional needs.
Our staff appreciates the business of Platinum Priority Club members but member benefits do not include exemption from cancellation policies.
The goal of our Award-Winning hotel is to provide a superior guest experience. We hope that you will consider us in the future so that you too can enjoy our quality product and service. We would certainly welcome you to our facility.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Hamilton, Ontario
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed January 20, 2013

My husband had booked this hotel for a business trip and I tagged along with him. Because he has Platinum status with Holiday Inn we were upgraded to the Venetian Suite. What an amazing room! We had a full sitting room with a pull out sofa, a separate room with a comfortable king bed, and another room with a huge Jacuzzi tub. I was amazed at the luxury. There was a TV in each area, (3 in total) and a nice size desk for working at. The room included a mini fridge, coffee maker and microwave. The bathroom had a huge counter, a magnifying mirror for shaving or make-up, and the tub was massive! An added touch was the motion sensor in the bathroom that turned on soft under cabinet lighting when you entered the room at night.
The entire hotel was spotless and the staff were so polite and welcoming. Snacks were provided free of charge on arrival. On the evening we were there, there was complimentary food in the lounge. In the morning the complimentary breakfast had everything you could ask for, including fresh fruit, eggs, pancakes, muffins, bagels, cereal, and yogurt.
As an added bonus, the hotel is located only 20 minutes away from the Grove City Outlet Mall. I was sorry we were only staying for one night! I would not hesitate to recommend this hotel to anyone.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico, United States
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 3, 2012

Staying in the area to visit aunt in Greenville. What an EXCELLENT Holiday Inn Express!! Staff was professional in dress and conduct while being very friendly. Well appointed rooms, absolutely spotless, breakfast outstanding - even had hot soup for those arriving late afternoon or evening. Maintenance staff visible and very professional - and very quick to respond to a minor correction in our room (10 minutes to identify and repair). Without a doubt, the best HIE we've stayed in and would not hesitate to stay again. Thanks to superior staff!

Room Tip: I cannot imagine that every room would be any less than an excellent choice!
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 19, 2012

I have stayed at this hotel 5 times when I've gone to shop in Erie and Grove City. The staff and management are very friendly and helpful, the rooms are always clean, the shower is fantastic and the beds are so comfortable. The breakfast bar has a wide variety of foods and it's nice that there are always snacks available (fresh popcorn, chips, pretzels, fruit, ice cream bars, coffee, tea, etc). The view from our room looked out on the back of the property which has a rock garden and waterfall. It's about a 30 minute drive to Grove City, but since I was on a bus trip it was not a hardship.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellsboro
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 14, 2012

Everything about this hotel is fantastic; the staff, the food, just everything. I am in the area three to four times a year and this is where I stay. I travel and probably stay in a hotel room 200 plus nights out of the year; this is the best hotel I have ever stayed in.

Room Tip: I normally request a room on the highest floor at any hotel; however I have never had a problem at t...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 25, 2012 via mobile

We called ahead to check availability, gentleman was professional . ( polite ) then when you come in side you'll notice clean, everything . Room clean, nice reminders that if your not comfortable call, we have everything you need to count sheep I thought it was great they will do whatever they can to help ya get to sleep. In the back of building a water fall, and putt putt . Good choice for a night or more .

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Near Chicago
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2012

We chose this property based on the good reviews on Trip Advisor. Hauling the family across from Chicago to New Jersey - needed an overnight. Arrived at midnight - greeted by a friendly clerk who almost seemed disappointed we were only staying a few hours. "Can we get you some sodas? There's popcorn in the micro. Don't forget about our great breakfast." The staff was obviously well trained, all friendly with a smile and direct eye contact. The room was very clean. The hotel was quiet. The breakfast was great. A bit on the $$, but, if you're like me, pleasing the wife is more important than a few bucks.

Room Tip: The small suite sleeps five comfortably and has a hot tub.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Sharon/Hermitage

Also Known As:
Holiday Inn Express Sharon/Hermitage Hotel West Middlesex
Holiday Inn Express Sharon/Hermitage Hotel
Holiday Inn Express Sharon
Holiday Inn West Middlesex
Holiday Inn Express Hermitage
West Middlesex Holiday Inn
Address: 3060 Spangler Rd, West Middlesex, PA 16159
Phone Number:
Location: United States > Pennsylvania > West Middlesex
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in West Middlesex
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Sharon/Hermitage 2.5*
Official Description (provided by the hotel):
The exclusive Holiday Inn Express Hotel & Suites in Sharon / Hermitage, PA is a recipient of the prestigious 'Torchbearer' Award from IHG Hotels for 2008. This makes 4 years of outstanding customer service recognized by IHG Hotels. The HI Express and Suites in Sharon/Hermitage, PA is only 25 minutes from the Youngstown Regional Airport. Our hotel is conveniently located to Shenango Valley Mall, Prime Outlets in Grove City, Amish Country and right next door to beautiful Tam O' Shanter Golf Course.Our hotel features: associate empowerment training for total guest satisfaction, themed spa suites, Presidential suites with fireplaces, soaking tubs, family suites and romance suites complete with heart-shaped tubs, two port high-speed Internet access in all guest rooms, kitchenettes, guest laundry, meeting rooms, tropical Indoor pool and spa, complimentary manager s party, complimentary Express Start breakfast and our famous value-added 'wow' service touches. Please book early and have your chance to experience an exceptional value, with top ranked services at a great price. We put a new meaning to price value in your hotel stay so be smart with the leaders in the Holiday Inn Express and Suites brand. Please Note: Pool is for registered guests only. No pool or guest room parties. ... more   less 
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