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Holiday Inn Express Sharon/Hermitage: Traveler Reviews

2.5 of 5
3060 Spangler Rd, West Middlesex, PA 16159
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Holiday Inn Express Sharon/Hermitage
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127 reviews from our community

Traveler rating
    108
    10
    1
    3
    5
See reviews for
Families
46
 
Couples
28
 
Solo
8
 
Business
24
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Lancaster, Pennsylvania
1 review
“Don't look any Futher!!”
5 of 5 stars Reviewed September 25, 2012

From the moment I stepped in the front door it felt like I was at home. The staff at the front desk were very friendly and polite. The room had two queen beds very comfortable and very clean with flat screen TV, small ref. We nicely decorated. Front desk offered drinks and snacks every day. Nice indoor pool and fitness center. Very impressed with what was offered for breakfast and it is free. Hot and cold items:Eggs, sausage, toast, bagels, cereal, fruit, juice, coffee muffins something for everyone. Some items change on menu. You may pay a little more compared too other local hotels ,but it is worth it. Already booked for November.

Room Tip: Ask for a room away from the exit doors. They are security doors so they are metal and you here them...
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rav58en about Holiday Inn Express Sharon/Hermitage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brambleton
1 review
6 helpful votes 6 helpful votes
“Beware of unspoken cancellation policy”
2 of 5 stars Reviewed September 24, 2012

Summary: As of 9/22, this Holiday Inn may take advantage of un-savvy travelers due to an unstated hotel cancellation "policy".

To give the reader some background, I'm a frequent traveler with over 100 nights in hotels this year alone, meaning I've experienced all sorts of customer service victories and missteps. Secondly, I never write reviews, so the fact I'm taking the time to write a review should give the reader an idea that the issue may have had to do with something financially related.

I choose this hotel partly due to it being the preferred hotel for a wedding we were attending that weekend. The wedding rate was not spectacular in comparison to the Hampton Inn & Suites across the highway, but I went with this property because of the great reviews.

We arrived at noon, three hours prior to check-in time. No rooms were ready (what was housekeeping doing between 9AM and noon?) but we needed to get ready for the wedding so we went to the Hampton Inn & Suites across the interstate. They were able to clean two rooms for us so we could shower/change before the ceremony.

Here's where this Holiday Inn becomes highly questionable. With my confirmation email stating a cancellation policy of up to 6PM on day of arrival, I called the Holiday Inn directly to cancel (first mistake). They insisted that for group rates, a 24 hour cancellation notice is their policy, meaning I was going to be charged for one full night if I were to cancel. They did not believe that I had an email confirmation stating it was possible to cancel without penalty up to 6PM on day of arrival. The person on the other end had me forward the email to the manager on duty, and only then was I able to cancel without a one night penalty.

We had another couple with us who wanted to stay at the Hampton Inn as well, but unfortunately they did not have an email confirmation stating the 6PM day of arrival cancellation allowance. Though by viewing their reservation online, it clearly stated the 6PM day of arrival cancellation allowance. Since there was no email, but knowing they were allowed to cancel and to not deal with the possibly messy situation of having to deal with the Sharon/Hermitage folks again, they called the global Holiday Inn customer service line and cancelled their room without issue and fully within the rules of the rate.

To give the hotel some credit, they did apologize but I can't help wonder how many folks were taken advantage of who aren't willing to fight it. I guess it's possible folks need to do that in this economy when a new property opens up across the street. In the end we weren't charged a cancellation policy as we shouldn't have, so a 2/5 seems appropriate.

Stayed September 2012, traveled with friends
Was this review helpful? Yes 6
Ask PiperPA44 about Holiday Inn Express Sharon/Hermitage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review
September 26, 2012
Dear Hotel Consumer,
Please do not mislead readers to think that our hotel does not operate in an honest and respectable manner. If we did, our...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novi, Michigan
1 review
“Lovely Hotel”
5 of 5 stars Reviewed September 18, 2012

Very nice hotel. The staff was extremely friendly, the facility exceptionally clean. Breakfast was ample and all choices were available even late into the service hours unlike other hotels we have frequented. This is definitely a step above your typical HI Express. We will stay here again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mary48374 about Holiday Inn Express Sharon/Hermitage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shrewsbury, Massachusetts
1 review
“One of the Best”
5 of 5 stars Reviewed September 9, 2012

I stay in a lot of hotel/motels while travelling for work. The Holiday Inn Express in Hermitage, PA is one of the best. I've been staying here on and off since 2005 (more on this year). The rooms are always clean and comfortable and the staff very friendly. The happy hour Mon.-Thurs., including food on Wednesdays, is a big plus for business travellers. The staff takes pride in the upkeep and appearance of the hotel and I've only had maintenance issues once, which was quickly resolved.

This should be the hotel/motel of choice in the area as many of the reviews have stated.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jeff B about Holiday Inn Express Sharon/Hermitage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. John's, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Nice and clean!”
4 of 5 stars Reviewed September 4, 2012

Stayed in the hotel for 2 days. The staff are friendly, the room is big and extremely clean. The complimentary breakfast is ok, and the bed is very comfortable. Only take 15 minutes to drive to the outlet mall. Much better than I expected.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ianzhtan about Holiday Inn Express Sharon/Hermitage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Sharon/Hermitage

Also Known As:
Holiday Inn Express Sharon/Hermitage Hotel
Holiday Inn Express Sharon/Hermitage Hotel West Middlesex
Holiday Inn Express Sharon
Holiday Inn West Middlesex
Holiday Inn Express Hermitage
West Middlesex Holiday Inn
Address: 3060 Spangler Rd, West Middlesex, PA 16159
Phone Number:
Region: United States > Pennsylvania > West Middlesex
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in West Middlesex
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The exclusive Holiday Inn Express Hotel & Suites in Sharon / Hermitage, PA is a recipient of the prestigious 'Torchbearer' Award from IHG Hotels for 2008. This makes 4 years of outstanding customer service recognized by IHG Hotels. The HI Express and Suites in Sharon/Hermitage, PA is only 25 minutes from the Youngstown Regional Airport. Our hotel is conveniently located to Shenango Valley Mall, Prime Outlets in Grove City, Amish Country and right next door to beautiful Tam O' Shanter Golf Course.Our hotel features: associate empowerment training for total guest satisfaction, themed spa suites, Presidential suites with fireplaces, soaking tubs, family suites and romance suites complete with heart-shaped tubs, two port high-speed Internet access in all guest rooms, kitchenettes, guest laundry, meeting rooms, tropical Indoor pool and spa, complimentary manager s party, complimentary Express Start breakfast and our famous value-added 'wow' service touches. Please book early and have your chance to experience an exceptional value, with top ranked services at a great price. We put a new meaning to price value in your hotel stay so be smart with the leaders in the Holiday Inn Express and Suites brand. Please Note: Pool is for registered guests only. No pool or guest room parties. ... more   less 
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Holiday Inn Express Sharon/Hermitage
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