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“Wedding weekend” 4 of 5 stars
Review of Park Inn by Radisson

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Park Inn by Radisson
3.5 of 5 Hotel   |   3377 New Castle Road, West Middlesex, PA 16159   |  
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Ranked #4 of 4 Hotels in West Middlesex
Certificate of Excellence 2014
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Wedding weekend”
4 of 5 stars Reviewed September 30, 2013 via mobile

We had a block of rooms for our wedding guests at this hotel. Not only did we have great service leading up to the stay but while we were there as well! I would recommend any bride get a block of rooms here.

Our guests headed back to the bar for some live music and dancing to keep the party going after the reception ended and I think they really enjoyed it

Only thing I would recommend is for them to update their rooms. They were clean but also outdated.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom D, Front Office Manager at Park Inn by Radisson, responded to this review, October 1, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you and your guest enjoyed your stay. Again, thank you for your great review and we look forward to your next stay.

Tom Drabick
Front Office Manager
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217 reviews from our community

Traveler rating
    104
    53
    27
    16
    17
See reviews for
49
62
10
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • Any
English first
Plum, Pennsylvania
Top Contributor
75 reviews 75 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 19, 2013

Yet another excellent hotel in an area close to some beautiful golf courses. Everyone in our
group loved the hotel. The reservation process was seamless and the staff was quite helpful
as far as directions to the golf courses and restaurant suggestions. Rooms were very clean and
comfortable. Would definitely return.

Room Tip: Don't think there's a bad room in this hotel.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnbyRadisson_GM, General Manager at Park Inn by Radisson, responded to this review, September 26, 2013
We are excited to hear your golf group enjoyed your stay with us and the fine golf courses in our area.

Our golf sales coordinator was happy to work with your group and look forward to your return.

Thank you for taking the time to pass along your experience at the Park Inn by Radisson!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2013

We normally stay at a Hampton hotel but when we were in Pennsylvania recently the Hampton had no vacancies. Luckily there was a Park Inn nearby and they had a room. We were pleasantly surprised to learn that the Park Inn was even nicer than the Hampton. Not only was our room spacious, clean and comfortable but the staff went out of their way to help us. I would especially like to give recognition to Dawn Miller who was so helpful to us. You should be proud to have an employee like her.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnbyRadisson_GM, General Manager at Park Inn by Radisson, responded to this review, September 9, 2013
What a great response!

Thank you so much for sharing your experience with us and other travelers regarding your stay with us.

Our team works so hard to provide excellent customer service and it is so nice to see them recognized.

We know Dawn is a treasure and want you to know other guests feel the same way as she was named employee of the year for all Park Inn by Radisson Hotels for this past year.

We look forward to your return.
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Bloomfield
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 28, 2013

This Hotel was the last of a few hotels that my husband and I stayed in during a long distance travel in a moving truck. The room we stayed in was a 1 bedroom king suite with another bed in the room. Therefore, the room was a nice large room with an updated TV; comfortable bed; sofa; microwave; small refrigerator; and other amenities. The room had a nice atmosphere, which means a lot to me, with a modern touch but still conservative. It was a comfortable, bright, happy room, which my husband and I needed after traveling 3000 miles in moving truck.

We were very pleased.

Stayed August 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom D, Front Office Manager at Park Inn by Radisson, responded to this review, August 30, 2013
Thank you for taking the time to fill in a Trip Advisor survey. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Park Inn by Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!


Sincerely,

Tom Drabick
Front Office Manager
Park Inn by Radisson - Sharon
724-906-6167
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Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 26, 2013 via mobile

Restaurant staff is very attentive. Meeting rooms have temperature control problems and need some repairs. Has a peculiar aroma in some areas - musty is the word that comes to mind. Location is convenient.

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnbyRadisson_GM, General Manager at Park Inn by Radisson, responded to this review, September 9, 2013
Thank you for your business and for taking the time to post your feedback on Tripadvisor.

The combination of our indoor pool and revent heavy rains can cause us some humidity issues that we work hard to deal with and do apologize if this was a disctraction.

I will make sure that our team in the dining room is made aware of your kind comments.

We hope to be able to serve you again in the future.
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San Francisco, California
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 16, 2013

I will never stay here again. There is a huge difference between the website photos and reality. The hotel is old and it shows. Deferred maintenance has taken its toll over the years.

Beware rooms near the bar (first floor, low 100's room numbers). If you are on the first floor be ready to deal with DJ amplified music and drunks chattering in the hallway on Friday and Saturday nights.

It seems as if the staff is working hard but my beef is with the owners. This place needs a major infusion of capital for a full rehab and the place looks like it has been completely neglected by the corporate office. Honestly, if I were Radisson, I would tear the place down and start over.

I made a mistake and prepaid to get a better price, so could not go up the street to the (much nicer) Holiday Inn.

Pros:
+ good water pressure in bathroom
+ easy freeway access
+ indoor pool
+ friendly and helpful staff

Cons:
- poor security (door latch was broken - felt unsafe)
- can't get away from smell of smoke even in non smoking areas (yuck)
- noisy
- water stains on wall and ceiling (inexcusable! Paint is cheap. Guests should never see this)
- rusty AC vent (c'mon guys, replace the vent instead of repainting over the rust each year)
- wall plug plates hanging off the wall / big holes in wall where the outlet should be.
- old, drab, dreary and depressing

Room Tip: To get a good room, book another hotel.
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online, Customer Support at Park Inn by Radisson, responded to this review, August 20, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

If you would like to discuss your stay further, please contact Corporate Customer Care.
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Harrisburg, Pennsylvania
1 review
5 of 5 stars Reviewed July 31, 2013

I had the opportunity to stay at this hotel this summer. The room was wonderful. The pool and courtyard were fantastic. Plus, it is located near shopping centers and outlet malls. What a wonderful place to stay.

Room Tip: Get a courtyard room.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnbyRadisson_GM, General Manager at Park Inn by Radisson, responded to this review, August 12, 2013
We are glad to see that you had a good time in the pool and courtyard and enjoyed your stay with us in general.

Our location is very central and convenient to many shopping and entertainment venues.

We look forward to your next visit with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Inn by Radisson

Address: 3377 New Castle Road, West Middlesex, PA 16159
Phone Number:
Location: United States > Pennsylvania > West Middlesex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in West Middlesex
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Park Inn by Radisson 3.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Park Inn By Radisson Hotel West Middlesex

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