This motel came highly recommended by a relative in the area we were visiting for a few days, so we stayed here. Booking the room was easy enough, and right away, I can say that every staff person -beginning from that first contact- was nothing but friendly and straightforward.
We were able to check in early, especially so because we'd called ahead to see if it was possible. Our room was one of several that were immediately in front of the pool, had a nice comfy chair sitting outside of it, was very clean inside, had two queen beds, and a jacuzzi bathtub (note: this is not a soaking tub or adequate for two people, so get those ideas out of your head! heheheheh). Only blocks away (a short walk) was the downtown area, so it was perfectly centralized and easy to find (the huge sign on Main Street didn't hurt either). They offered coffee, tea, and oatmeal from 7a-9a or so in the tiny lobby area, and were very gracious about it. The room itself was quite comfortable and spacious, even though we had a large stroller and other baby accoutrements, plus our own stuff. The wireless internet access worked flawlessly and quickly, so no trouble there. There was a fridge with small freezer inside which worked perfectly and served us well, and the microwave wasn't used but we're confident it worked fine. Most of all, the bed was comfortable. Sidenote: because we forgot our Pack-n-Play at home, we didn't feel it was necessary to rent one from them. Instead, we made a "mattress" out of the two beds' top covers and wrapped it with a top sheet; this was placed on the floor, upon which our baby went to sleep. She doesn't roll yet, so it was fine; this also speaks volumes (no pun intended) about the amount of space in the room... wonderful!
We only had one glitch: we filled up the jacuzzi tub with cool water with which to bathe the baby, and I got on a swimsuit to get in with the baby. I accidentally hit the "On" button, and the jacuzzi tub spat out these black pieces of something upon first use. I thought perhaps it came off of my swimsuit, so we drained the tub, started over, and I put on another swimsuit; same thing. I called the front desk; it took many rings, but a nice lady picked up, fielded the problem, and sent someone over IMMEDIATELY. This wasn't an emergency, so we were surprised since it was 8:15p! It turns out it was Bob, one of the co-owners, who gave it a look. We discussed the issue, and I believe he may have been happy because we weren't confrontational or demanding at all; in fact, I was shocked when he instructed us to tell the clerk at check-out to have a reduction made since the jacuzzi required a flushing out and was hence unusable for the time being (no big deal for us). Upon check-out, we noticed that this was already done for the two nights: they had charged us fully for the room, but refunded the difference between a regular two-queen room versus the same + jacuzzi! It wasn't much, but the acknowledgement, quick response, initiative to do that, and gracious manner was more than we'd expected. That alone will make the difference when we visit the area again, likely to be next year.
Two other small concerns, which are completely out of management's hands and are a matter of personal preference:
1) The walls really do speak. In fact, hearing our neighbors' activities, and the thumping around of young children above us until 11p each night made for a tough time keeping the baby asleep. People really need to be more considerate in general! However, this also says that the sound insulation is poor due to whatever materials were selected for building the walls.
2) The pool area gets noisy, and if combined with the "thinsulation" issue, makes for again a tough time for a sleepyhead. I'd recommend (and will certainly do this next time) choosing a room further away from the pool area in the other block of rooms just yards away.
- Also Known As:
- Sherwood Hotel Wellsboro