Wow! We were fortunate to be invited to a friend's wedding that was being held at the George Washington hotel. Initially we were going to stay at the Springhill Suites but decided last minute to go ahead and stay at the venue....BIG MISTAKE! Apparently, the hotel is undergoing renovations, but while I saw lots of opportunities for improvements I didn't see where anything had been or was in the process of being done.
Before we checked in, there was not a person to be found by the Valet sign in the street in front of the building. A line of several cars was backing up and there was nobody to be found nor was there anybody to assist in unloading by providing a bell cart....nothing! You were pretty much on your own.
As I walked into the lobby, it was quite confusing as the front desk was being transformed into a bar for the cocktail hour of the wedding. I was unsure of where to go and found it quite odd that this transformation was taking place. Had I known what I was in store for next, I would've requested a cocktail up front.
When we checked in we were told we had reserved an "extended stay" room and that it is "REALLY" nice. Cool! We didn't need it, but we were getting the wedding block rate, so no big deal. After my husband, finally just leaves the car in a bank parking lot in order to get out of the street, we grab an elevator to the 10th floor....and about 5 minutes later we made it.
If the front-desk clerk considers this room "REALLY" nice, I question what his definition of a dump would be. We walk in to a room that could generously be described as "spartan". Not sure who the decorator is for this place, but I'm guessing they get frequent shopper points at Goodwill. Plain white walls, odd mismatching furniture, a random picture of puppies, and heavily stained carpet greeted us. The bed look like it had been saved from the looney ward in "One Flew Over the Cuckoos Nest". No headboard, pancake flat pillows, thin blanket, and lots of springs that you could feel through the mattress. (I was going to need to drink ALOT at this wedding). As I'd been in the car for 6 hours, I needed to use the restroom, and my experience in using the "hover-mode" in public restrooms became a survival skill I didn't expect to need here. The toilet seat in our room was missing. There were other issues with the bathroom...lack of a cover over the lights on the vanity, broken tp holder, very poor drainage in the sink, threadbare towels, etc...but really the biggest issue was the lack of a seat. I guess easier to vomit in when I follow through with my need to drink ALOT at this wedding!
At this point we were in a fight or flight mode, but we were running late and without many options...so we fought through our fears and got ready for the wedding. And we didn't even have a phone in our room with which to call the front desk...so what were we going to do??
We made our way back down for the glorious event, found a valet to finally park our car appropriately, and tried to enjoy our evening. The wedding was beautiful...in spite of the location. Our food was sub-par but edible, the waitstaff was congenial (sidenote - one of the servers was actually the guy who came to replace our toilet seat...not sure yet how I feel about that), the highlights were that 1. the public restrooms were fully equipped with seats and 2. Janice and Lisa our bartenders were rockstars. We enjoyed ourselves despite the location...and because I held true to my promise to drink ALOT.
Upon checkout in the morning...the lone front desk clerk was trying to do 5-6 other things and again there wasn't a valet attendant in site. We finally get checked out and find out that the front desk has our keys. Our car is parked just outside the front door we are told.....UMMM Nope....no car and I really wanted to leave this establishment behind me. After 3 times asking for help, the front desk attendant finally finds somebody to help us. And we wait again for 10 minutes for our car to be brought around. While I was hoping that maybe they were filling up the gas tank for us for our inconveniences....not such luck.
Best of luck in your renovations GW....it is much much much needed as well as some investment in improved customer service and organization.
Don't choose a room in this hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.