My husband and I took our 3 and 4 year old nephews to stay for a night and play in the pool. For $126, I expected a lot more. The lobby was being refurbished, and the hotel made that clear which we appreciated. But, they didn't say the whole first floor was- including the hallway to the pool. There were workers, tools, debris that we had to navigate with 2 little kids in flipflops.
My biggest disappointment was, because of the endless rules, the kids didn't have any fun at the pool. The young man who signed us in wanted to know the ages of the boys because there were restrictions on what they could do. Again, the kids were 3 and 4. When told that, he said they couldn't use the hot tub. The age restriction on the hot tub was 12 and above. I then realized he didn't have a clue about little kids.
Because our room was quite crowded, we were going to have pizza at the pool area where there were nice tables set up. We had done this in other hotels where we'd stayed before. But, we saw the sign "No Food". The kids couldn't even have a snack - a cookie or chips would have been nice.
And finally, the biggie. NO JUMPING. In order to get in the pool, you had to walk down the steps in the shallow end, or slide in. We had seen the No Jumping sign, but figured that meant no running( another understandable rule) and jumping in or cannonballing. But no, that meant you couldn't stand on the side of the pool and jump in the water. So, my husband and I got yelled at because we were encouraging the boys to jump in -they were wearing swimmies- to get them comfortable in the water. We were the only ones in the pool so there was no chance they were going to land on someone. I've been an elementary teacher for 38 years, so believe me when I say, we would not have been doing that if we actually believed the rule to be you couldn't get in the water by jumping. They say the rules are for safety, but I think it's probably because the facilities are also used by people who buy memberships. There were several older people at the pool on Sunday morning swimming, reading newspapers, socializing. I'm sure they wouldn't appreciate a bunch of loud kids splashing around.
The room was okay. Nothing special. It was a bit dated and the bathroom grout was a bit nasty. The beds were quite comfortable and there was free internet. Other than the pool rules, everyone else from the front desk clerk to the breakfast ladies were very nice. .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 27, 2013
Dear valued Guest:
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Thank you for reviewing our hotel. We appreciate you and your family coming to visit, and we sincerely apologize for the inconveniences you all experienced. Our pool rules are enforced to ensure that all of our guests have a safe experience and we again apologize that they did not meet your needs. Our remodel is necessary to keep our Hampton Inn up to date on the Hampton Brand Standards. We hope to have another chance to provide a great stay for you all. Thanks again for your feedback.
Shawnee Sloboda AGM
Hampton Inn Uniontown PA
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.