We have visited the Radisson in Trevose, Pa a few times in the past few years. During those stays we have waived and said hello to various members of the staff including the front desk personnel and the kitchen staff. This time we came during a terrible winter snow storm. I had undergone a TKR (total knee replacement) some four weeks earlier and I really needed a break from home. We reserved a room. I called the hotel and Ashley answered, I explained my situation and Ashley immediately told me that she would place us on the first floor in a handicapped room. When we arrived I crutched into the lobby to check in. The hotels Reservations Manager, Seth, noticed me. I had waived to Seth on our other stays but never had a chance to converse. When Seth saw me, he immediately ran over and inquired how I was and if there was anything he could do. I advised Seth of my knee operation and of the fact that my wife, was in the car. Seth immediately grabbed a bellman's cart, ran outside, helped Debra out of the car, loaded up the cart and brought Debra into the lobby, as I completed the check in. From that moment on the entire staff treated us with the love, concern and care that we have NEVER experienced before....even in any Ritz Carlton facility. The shower in the handicapped room provided me with the space, safety and security that I really needed. I can say this, that when I arrived at the Radisson Trevose I was able to bend my operated knee to 88 degrees.... after our week stay I was bending my knee to 97 degrees !!!! The room service provided by M.J. was absolutely impeccable. His upbeat personality, his attentiveness to detail was and is so deeply appreciated by us. He would bring our food order and as neither I nor Debra could not really do anything, M.J. would place our order on the table, unpacking all items and displaying everything. When we finished M.J. would arrive to clean up everything and bring all the dishes, etc. back to the kitchen... M.J. provided service that we have never experienced at any hotel. We thank Seth and M.J. and Veronica, Vern, Renata, Carl Brown and Joe, Director of Food and Beverages.
Now, we know that reviews are usually written from the point of view of the traveler and of what the hotels staff did for the traveler, but I would like to mention how the Radisson Management treats their staff. As I mentioned we arrived during the week of snow blizzards and freezing temperatures that gripped the northeast. This is what we saw: Those employees who lived far from the facility were granted the ability to either not come in or to come in a bit late or leave early, especially those who have little children. Regarding the kitchen personnel we learned that when the usual restaurant boss needed to leave early M.J., a waiter and room service delivery man, immediately took over the duties of running the order taking and room service. M.J. did so because he lived close to the hotel and could more easily make the trip to and from work safely. His ability to run the order taking and overseeing the delivery of orders to all the rooms was impeccable. Even more impressive was that management cared for the safety of its employees. This is the mark of an organization which rates 5 Stars !! When management cares for its personal and the personnel is capable of handling the duties of their superiors, and does so willingly and proficiently, we smile and say this is truly a well run machine. We thank you Radisson, in Trevose.
- Official Description (provided by the hotel):
- Boasting an outstanding location in historic Bucks County just minutes from downtown Philadelphia and the famous Sesame Place Theme Park, our hotel is an excellent accommodation choice for both business travelers and vacationing families. During your stay at the Radisson Philadelphia Northeast, take advantage of conveniences like free Wi-Fi, a well-equipped fitness center, a heated indoor/outdoor swimming pool, the on-site Atrium Bistro and a lounge. Enjoy easy access to Parx Casino and the Franklin Mills Mall as well as Philly attractions like the Liberty Bell Center, the National Constitution Center and the Betsy Ross House when you choose the Radisson, a Sesame Place-preferred hotel. 100% Non-smoking facility ... more less
- Reservation Options:
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- Also Known As:
- Radisson Philadelphia Northeast
- Radisson Hotel Trevose
- Radisson Trevose
- Trevose Radisson