My fiancé and I stayed at the Chateau for a couples stay. I am a very optimistic person; therefore, I decided not to let the past reviews interfere with my stay. However, I can say that there are some points that people wrote that are very true and some things that are not.
The location is great. One can see Camelbeach from the resort (less than half a mile away) and that was one of the places we wanted to go to for the day. The hotel is also about 3 miles from interstate 80 and there are great eats along the way up to the hotel.
This hotel is a bit tired. I feel, like along with a lot of the other resorts and building in the Poconos, it's still stuck in the 80s. The entrance is a bit odd and I feel like I would expect it to be a bit more grandeur and opulent; however, the lobby is pretty nice and welcoming. The staff was very nice upon check-in and were very welcoming.
We were on the 3rd floor and the hallways kind of look like a prison. Very outdated and the lighting is dim, it kinda creeped me out. Our room was very nice and very large. We had a room with a balcony overlooking the pond and mountain - it was absolutely gorgeous. We thought our room was clean, and that was something we were both worried about from reading other reviews. Again, the room also looked tired. The curtain was tattered and beat up, it didn't aestically look nice - it looked cheap and unwelcoming. The bathroom was a decent size, but yet again the fixtures were very 1980s style. We had a king size bed and it felt like it was an old school spring mattress - lumpy at some parts and not something I would want to sleep on every night. The walls are paper thin. The last two nights of our stay we had the most obnoxious family in the room aside of us. We made the mistake of not asking for a non-connecting room, and these children were running around their room screaming, jumping on their beds, and trying to open the connecting door to our room. I have no complaints against children, but the fact that their parents did nothing about it, also added to it by talking extremely loudly to the point where we could chime in on their conversation if we wanted to, and the crazy nonsense continuing past midnight was absolute ridiculous. We did call the Front Desk and the attendant I spoke to was very nice and sympathetic; however, she can only do so much. Please, if you are a couple looking to spend some relaxing time together, request to be away from families because you will be able to hear them through the walls.
Our stay included free breakfast for us 2 mornings out of our 3 mornings and I am glad it was free. And probably because the waitresses knew it was free, I feel like we were neglected. The buffet was not worth the $12.99 per person, and we chose not to eat there for our third morning. Our first morning our waitress came to us only once and did not refill our drinks. The second morning was a bit better, that waitress was a bit more attentive. But the buffet was the same as the day before, so no variation there
Overall I think it was a nice property, but I don't think that I would be staying there again. The thing that really ruined it was the obnoxious family aside of us. I feel horrible for saying that, but it is true. Nothing overly wowed me want to stay there again. It was an average stay and a place to sleep and relax when we could.
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- Also Known As:
- Chateau Resort And Conference Center
- Chateau Hotel Tannersville
- Chateau Resort Tannersville