My wife and I had reservations for a 2 night stay at Eagle Village from 11/11-11/13. We are RCI members and reservations were made through Wyndham Endless Vacations, which is owned by RCI. A few days prior to our arrival I confirmed our reservation with Eagle Village and was told I was assigned unit 1017. Upon arrival at the resort, prior to check-in, we drove through the property to familiarize ourselves with the layout and the location of our assigned unit. As we approached unit 1017 an individual exited a vehicle which was parked in front of the unit next to ours. This person stood outside of his car and literally "stared us down" as we approached and drove past him. He continued with the menacing stare even as we drove out of the parking area and down the road. This was not a passing glance but more of a threatening action which made my wife feel very uncomfortable and she related to me that she would not feel safe staying at the assigned unit. We then proceeded to check-in and explained the situation to the desk clerk requesting a simple unit change. The desk clerk seemed like she was attempting to accomodate our request when an individual who identified himself as the manager entered the check-in area and stated in a very LOUD, RUDE, STERN tone of voice that under no uncertain terms would a switch be granted. The alleged manager told me I should've received numerous emails explaining the strict reservation process and that he would not accomodate our request under any condition. He stated the entire resort was booked and every unit, other than the one assigned to us, was reserved by the actual Eagle Village owner (hard to believe). Therefore, we were told that no unit changes could be made. As I attempted to plead our case I was constantly interrupted by the manager who was standing firm and not going to budge. I tried to explain to the manager that my wife did not feel safe and we were not trying to break any rules or change any policies, we simply wanted to switch one unit for another. The manager stated the only recourse we had would be to contact RCI and attempt to make other arrangements through them. He was UNWILLING TO HELP US OUT AT ALL. Knowing that I was talking to a deaf ear and at the time we had no other option other than to deal with RCI we reluctantly checked in. We then proceeded to our assigned unit, which is another story. They claim the units were built in the 80's and when we walked in we felt as though we travelled back 30 years in time. THE PLACE WAS DEPLORABLE and it did not appear as though any improvements or renovations were ever made. Although, I was surprised to see "tiny color tv's and not black and white ones with rabbit ear antennas! THE PLACE NEEDS TO BE CLOSED FOR TOTAL RENOVATION. We then contacted RCI and explained our situation to a caring person who fortunately made arrangements elsewhere at another resort...Thank you to her!!! We then returned to the office to turn in the keys. The desk clerk was very understanding as well as Director of Operations Theresa Travis who provided me with her business card and apoligized for any inconvenience. We were then informed by the clerk that the person who "stared us down" was actually the resort maintenence man. Just think, this is the person who has the master keys to all the units! As an employee his actions were totally unacceptable and he should be dealt with accordingly. I would never feel comfortable staying at this resort knowing this character can enter by unit at his pleasure. It was not our imagination. This "maintenance man" DISPLAYED THREATENING, MENACING ACTIONS. Prior to leaving the office I asked the clerk for the business card of the RUDE MANAGER. She then proceeded to his office where I overheard him say "tell him I don't have a business card and why does he want to know my name". The clerk then came out of the office followed by the manager who demanded to know why I needed his name and he then actually started yelling at me saying he was going to " report me to RCI". I still am puzzled as to why he was going to report me to RCI, but whatever. I walked out of the office in the midst of the manager yelling rude remarks at me. How this man achieved the position of manager behooves me. Part of management skills is effectively dealing with the public and attempting to resolve matters, for the sake of the business. I've been in law enforcement for 26 years and have encountered every type of person imaginable but have never met a ruder person than the manager of this resort. I apoligize to the desk clerk and Theresa Travis if they felt like they were put in an uncomfortable position. They were very understanding and I'm sure they would've accomodated my request without hesitation had it not been for the manager intervening.
- Official Description (provided by the hotel):
- Our timeshare units reflect the rustic feel of their surroundings with comfortable, yet period furnishings. The rolling nature of the landscape makes it likely that there will be stairs leading to the unit. All units are two stories, which include additional stairs inside. Built in the 1980’s, our accommodations are dated and show normal wear and tear for their age, but we do pride ourselves on making our villas as accommodating as possible. We have many satisfied guests who have returned for visits year after year, and our hospitality scores are among the highest in the Pocono area. Come in and meet our friendly staff at Eagle Village; winners of RCI's coveted Hospitality Award. Enjoy the beautiful rustic scenery, the wild life and nature's natural wonders Eagle Village has to offer. If you are interested in a relaxing, quiet getaway, come and spend some time with us. ... more less
- Also Known As:
- Eagle Village Hotel Tamiment