Quite honestly don't know how to review this. The cake was a great tasting cake, it was beautiful and as designed by our daughter for her Sweet 16 EXCEPT it was missing the pink color. We ordered a white, silver, and pink cake and clearly written down on our copy of the order.
Daughter was really upset about her cake not having pink in it as designed.
The cake was beautiful, delicious, and quality. But not exactly as ordered getting an upset daughter on her Sweet 16 made it a big customer satisfaction issue.
Quite frankly I was going to let this go and not review it. However, since virtually every negative review was about not getting exactly what was ordered, I felt to add my contribution.
You need to be explicit and emphatic here on what you want (make sure you have them repeat the order back to you). Check in a few days before and make sure the instructions are correct for your order and design.
The cake was great but the problem is not delivering the design as ordered (which in this business is half the battle and leads to customer satisfaction issues as per all the bad reviews). Had they delivered the cake with the pink in it, I would have rated this a Five.
But meh, I'll split the difference and give it a three. Great product but fails at following instructions.
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