We chose this hotel for its proximity to Pocono International Raceway but will NOT stay here again. The door to our room was very difficult to open - you really had to slam it - and so was the door to bathroom. In fact, the hinges were coming loose from the frame on the bathroom door. Our first day the room was not cleaned. When we called the Front Desk, the first question was 'did you leave the sign on your door'? Poor customer service to accuse the customer of causing the problem. We had to ask for fresh towels and there was nothing more they could do at that hour. The next day when we returned to our room, the door was not completely closed - see my comment about having to slam it! We used the guest laundry in the hotel - or at least we tried. The soap dispenser was empty - although it took your money. The washer worked but with a load of wet clothes it was disappointing to find that the dryer didn't work. Everytime we went to the front desk the staff were on their phones; guest service was pretty much nil. Leaves me with a bad impression of Holiday Inn Express in general. Won't stay here again.
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