My family and I stayed at this HI Express and was very pleased with the accommodations. Everything was very modern, spacious and clean My husband and I stayed in a King Suite. Other family members traveling with us stayed in double queen rooms. All the rooms were very nice.
Initially, trying to confirm the reservations to obtain my organization's rate was a bit confusing and stressful. A few days before the trip, I was able to speak to Katie who assured me we would have no problems with check-in. She was correct, no problems at all. Thank you Katie! Everything went up from there. The front desk staff (Katie, Stacey, Luisa and another young lady whose name I didn't get) was absolutely wonderful. This crew always greeted us in the morning and evenings. Let me say that I am not one that needs "special attention", but I do recognize excellent customer service when I see it. They were a good source of information regarding restaurants and attractions. I especially want to thank Stacey, Mike and one of the maintenance men for assisting my family in taking a family picture while at the hotel. They went out of their way to assist us in taking this picture including rearranging furniture. Although I am sure the request was odd to say the least, they never presented as if it was a problem. WOW!!! - That's what I call going above and beyond.
Housekeeping was good (certain days), other days they appeared to forget to restock the coffee, clean wet bar area or leave a bath mat. We tipped and left notes accordingly.
The breakfast area provided assorted fruit, coffee and tea -24 hours which is a nice treat. Niesha (?), the breakfast attendant always had a smile and "can I help you attitude".
The hotel is centrally located to most attractions and restaurants in the area. Someone mentioned in an earlier review that the hotel location is not in a good area. Prior to arriving to the hotel, this caused me some concern. The hotel is right off Route 80. It is on a street/road which you can tell is a older community, but I did not feel the least bit unsafe. Actually, the people in the area are very nice and I saw/nor felt any reason for concern.
If you are looking for a nice, clean, modern place to stay, don't hesitate. You won't be sorry. The staff here are genuinely, nice people who care about providing excellent customer service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review I made sure all the staff read it and they really appreciated it. We hope you make our hotel your yearly visit with your family. Thank you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.