My wife and I, from Pikesville, Md, stayed here exactly 4 years ago and found the overall appearance and front desk customer service a lot better in 2002, than 12/29-thru 1/1/07 this time. The best part of the stay was the great location. Not much good after that for 3 nites total of $ 341.25. We had just finished driving from Baltimore and were told about 20 minutes before check-in that the rooms were not ready along with many others siting around and waiting in line. The comments by one lady at the front desk were very unsettling and unfriendly at the time of the first check-in try.
There was construction going on in the lounge to get it ready for New Years and with a dumpster outside and building material trash all around the dumpster, we had to see it every time driving to our room, looked very trashy outside.
Breakfast was served luke-warm to cold by the one server in the entire breakfast room. Thank goodness. there was a Perkins across the street serving at this point seemed like excellent hot food compared to the Quality (Ha,Ha) Inn. I was even told by the manager that the food at the Quality was not as good as it was and had heard these complaints before.
As for the room, it smelled moldy and one could see at the ceiling near the window a large mold stain and cracks. The cable TV was replaced with satalite tv and there was constant interuption of TV service which the front desk knew about but seemed unable to properly fix in the past.
Let me explain New Years 12/31. We had to call the front desk to complain about kids running in the room directly above us which sounded like a bowling alley over our heads. There was loud noise comming from a room a few doors down the hall and unknown to us, one of our neigbors called to complain about a couple arguing for 2 hours next to the caller's room and our room.
Quite an experience indeed.
I do want to thank one of the housekeepers that was extra nice to my wife and I and was tipped accordingly.
It just wasn't a few things, that made our stay bad, we are very flexible and understanding people who travel a lot, but there were just so many problems this time that cause me to write this review. The next time up here, I will try to look into another hotel
- Official Description (provided by the hotel):
- Full Service Hotel along route 80 and close to shopping and restaurants ... more less
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- Also Known As:
- Quality Hotel Stroudsburg