This time of year the weather in our area can be bad, so we usually go to Atlantic City to enjoy a day of "Restaurant Week" for my birthday. This year my birthday fell on a Saturday, and I wanted to enjoy the rustic area of Lancaster, Pa. So we took a chance with the weather, and booked a room a month in advance for the beginning of March. We've stayed at the Clarion Inn many times before back to when it was called The Strasburg Inn, The Netherland's Inn, etc., during the summer, spring and fall. The room reserved had a fireplace and a whirlpool so we thought we would have an early dinner and enjoy the ambiance of a winter's night in the "Amish Country". On our way we stopped to buy handmade candles and handcrafted Pa. Dutch cheeses.
At check-in we were given a room, downstairs, at the very far end of another building, with no other guests in the building. Kinda "creepy". But, on the way to the room, we figured that's where they put the rooms with the fireplace and whirlpool.
Nope! No fireplace and no whirlpool. When we called the front desk, we said we were sure we reserved a room with a fireplace and a whirlpool. She said we didn't and, besides, the rooms with the fireplace and whirlpool were taken. "Ouch!" and "Yuk!".
Got home and searched the email for the confirmation, and found we DID book the room with a fireplace and whirlpool ! Also received an email from the Clarion Inn hoping we enjoyed our stay and in it was the link to TripAdvisor asking us to let others know...