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“No security!” 1 of 5 stars
Review of The Atherton Hotel

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The Atherton Hotel
3.0 of 5 Hotel   |   125 South Atherton Street, State College, PA 16801   |  
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Ranked #14 of 26 Hotels in State College
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“No security!”
1 of 5 stars Reviewed November 21, 2002

I stay at hotels very frequently with work, and have stayed at this hotel many times on trips to PSU for both work and play. During the weekend of 11/15/02, I (female) had a room under MY name. I returned to my room after a night on the town to find a MAN in my room. As it turned out, the front desk gave a key to a man who did not even know my last name, the last name of the person in whose name the room was in! The lack of security in that hotel is atrocious. I will never stay there again, and have told this story to so many people in the past 5 days since my return that they'll be lucky to get any customers in the future. DON'T STAY THERE, FOR YOUR OWN SAFETY!

    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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305 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
A TripAdvisor Member
1 of 5 stars Reviewed November 20, 2001

In fifteen trips to the Atherton Hotel over the past ten years, I have always been pleased with the service, the quality of the accommodations and the willingness of the staff to resolve challenges.
Last weekend's experience changed my opinion permanently. Here's the scenario:
1. Football Weekend so all hotels booked fairly solidly
2. Reservations made one year ago for one suite and one regular room, connecting, non-smoking.
3. When reservations were made, only one combination of rooms fit our criteria, so we specifically reserved the room combination.
4. Credit card was charged for the room at the time of reservation (one year in advance).
5. Upon arrival, the requested rooms were not available. Substituted rooms were on the smoking floor and smelled of smoke. The adjoining standard room also smelled of urine. This was not the level of accommodation I expected for what I paid (over $1,000 a year in advance).
6. When we tried to resolve the issue at the front desk, the clerk was friendly and courteous and took the blame for the reservation error. But, at the time, there was no way to get the rooms we requested and no available suite on a non-smoking floor.
7. Three different people in my party tried to secure some sort of accommodation or upgrade and the management simply refused to help.
8. The reservations manager sat in the office issuing edicts to the clerk, but refused to come to the desk to discuss our options.
9. In order to get this resolved, we would have to get ugly and make a scene. We are not going to ruin our weekend that way. I will simply take my business elsewhere and encourage everyone I know to do likewise. Hence this review.

The management of the Atherton has changed, the quality of the accommodations have deteriorated and it is no longer worth the price that is levied for a stay at the hotel.

Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Atherton Hotel

Address: 125 South Atherton Street, State College, PA 16801
Phone Number:
Location: United States > Pennsylvania > State College
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in State College
#15 Business Hotel in State College
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Atherton Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
150 room full service hotel in the heart of downtown State College, PA. One block from Penn State University. Comfortable, relaxed atmosphere, restaurant, bar, room service, excellent location. ... more   less 
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Also Known As:
Atherton Hotel State College

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