I have been staying at the Atherton for about 12 years, but have encountered a continual degradation in service, cleanliness, and overall management of the hotel. The last three stays, rooms have been horribly cleaned and hotel management has systematically given me a "so what" attitude. I actually found someone's used underware in the room and the toilet had not been cleaned at all. Also, I needed to cancel a room but was an hour after the 24 hour deadline and was charged full price. Again, after contacting management, I was treated rudely and made to feel as if I was bothering them. They never bothered responding to e-mail or returning phone messages. I can't imagine what kind of business they think they're in - it's certainly not the "hospitality" business.
I was also the victim of the "bait and switch" routine they seem to pull with rooms. They charged my credit card months in advance for a non-smoking room and then gave me a smelly smoking room and were disinterested in considering a switch. I will never stay at the Atherton Hotel again and warn everyone else about the incompetent and rude management I have encountered.
- Official Description (provided by the hotel):
- 150 room full service hotel in the heart of downtown State College, PA. One block from Penn State University. Comfortable, relaxed atmosphere, restaurant, bar, room service, excellent location. ... more less
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- Also Known As:
- Atherton Hotel State College