After reading the reviews I was afraid to stay but this was the only hotel that was not booked...so we jumped on it. That should have told us something. The good stuff....the rooms are large, the windows open, the closet is big, the TV was clear, the temperature was okay, the location is great, there is parking underneath, there was water pressure, and there is free wi-fi. The bad stuff...the mattresses are cheap, the carpet wass stained, the place is not clean, our room had a funky smell, the bathroom was dark, there is no complimentary breakfast--just in room coffee (yuck), the lobby is on the second floor making it hard to manage with suitcases, only two of the three elevators worked making for VERY long waits (we had to go up to come down many times), the parking is dark and very tight (we got blocked in), and the desk chair was filthy with dust. The average stuff...the towels were so rough that they hurt. They were also thread bare. I had better towels as a college student. The decor is 'eh. No one seemed happy to see us upon check in...a smile goes a LONG way. No one was happy to answer any questions as the front desk was preoccupied with socializing with bar patrons.
All of that said, I would go back if I could not find another hotel within walking distance of campus...but It would not be my first choice by any means.
Note to management because management actually reads these reviews...which is really nice. You have a nice hotel...a few things could make it shine. Towels, lights, and cleaning all cost money but being curteous is what you are already paying your staff to do. Why not make sure they do it?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback. Hotel policy is to guarantee your satisfaction so we are happy to address any issues with a change of room or complimentary upgrade during your stay if we are made aware of any issues. The Atherton does offer a full service on-site Tarragon restaurant which serves a delicious breakfast daily, offers in-room dining, and the hotel is within walking distance to a great variety of wonderful local restaurants. The Atherton offers Keurig coffee and coffee makers in each guest room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.