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“Great hotel - ruined by unsupervised children” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   132 Village Dr., State College, PA 16803-2923   |  
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Ranked #14 of 26 Hotels in State College
Waynesboro, Pennsylvania
1 review
“Great hotel - ruined by unsupervised children”
4 of 5 stars Reviewed March 2, 2014

Hotel itself is very clean and nicely kept. Staff very friendly and breakfast pretty good. Overall great value and a lot of room!! I would however recommend that hotel management provide some direction for the staff when there are large groups of children staying in the hotel - as the children were permitted to run the hallways, play in the elevator, continuously slam doors and yell to each other well after eleven o'clock at night. Sorry - I know everyone is asking "what about the parents"... but I do believe that the hotel is just as responsible to minimize the disruptive, loud behavior. After the kids settled down......Being awoke by the room next door 2 AM hallway party was far from pleasing either. Heather - the night clerk however handled the drunken idiots very well!!

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuites132, Manager at Comfort Suites, responded to this review, March 6, 2014
After reading your recent comments,I would like to thank you for your nice review of our hotel and staff. I appreciate your honest observation of the recent activities and bringing it to our attention. We have met as a management team and have decided to provide additional staffing and security during groups containing minors in an effort to keep a situation like this from re occurring. Clearly this group took us by surprise and our staffing level at the time was clearly overwhelmed. Again, we appreciate feed back and can only hope that we will continue to be your first choice for lodging when you return to the State College area.

Sincerely,
Patty Mandell,AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 26, 2014

Stayed here while I was doing business at Penn State. They were very helpful, and everything was delightful. They have a very large INDOOR swimming pool and very large hot spool. Rooms were very clean and inviting.

Room Tip: If you're smart, you'll venture out past the TGI Friday's next door. It's terrible.
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuites132, Manager at Comfort Suites, responded to this review, March 6, 2014
I would like to thank you for your recent review and tell you how much we appreciate hearing feed back from our guests. We strive to continuously keep our property fresh and updated with the newly renovated guest rooms and public areas. Our pool are is our most popular area within our hotel for families and even the weekly business traveler, like yourself to unwind and relax on a wintery evening. We certainly hope that we will see you again when traveling to State College.
Thank you again for choose the State College Comfort Suites.

Sincerely,
Patty Mandell,AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilkes-Barre, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2014

My husband and I stayed at the Comfort Suites in Statue College. We were there for a conference in January and stayed one night. The front desk woman that greeted us was very friendly and accommodating. She provided excellent customer service. The suite was clean and updated. We like staying is a suite with a small kitchen and sitting area. They offered a hot continential breakfast, fresh fruit and a variety of other breakfast options. The breakfast area was clean and the staff servicing the area was accommodating. We would not hesitate to stay there again. Great Value in State College.

Room Tip: Nice pool....take your swim suit and workout clothes.
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuites132, Manager at Comfort Suites, responded to this review, February 10, 2014
On the behalf of the hotel staff, I am writing to Thank You for staying here at the Comfort Suites. We appreciate you taking time to share your comments on your recent stay with us. We’re pleased to hear that you enjoyed your stay and that our pleasant staff could accommodate you with higher expectations then you anticipated. We are pleased to hear that you enjoyed the breakfast spread that we serve each morning as well.

We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. The principle goal of our hotel is to provide dependable services to all of our guests at a reasonable price. Again, let me thank you for staying with us. We’re committed to total guest satisfaction, and we look forward to your next visit.


Sincerely,
Patty Mandell,AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2014 via mobile

We spent a few nights at PSU. The room had 2 queens and a sleeper sofa. The room was very comfortable for my wife and three kids between the ages of 12-18. The indoor pool and hit tub were refreshing. The continental breakfast was good. The workout room was small but sufficient.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuites132, Manager at Comfort Suites, responded to this review, January 6, 2014
I would like to say thank you for your recent review of your stay with us. We are very pleased to hear from our families about how much they enjoy the spacious rooms with the two queen beds and full size sofa sleeper. I know myself that space and comfort are two BIG factors when traveling with my family. A free breakfast is also a nice touch when traveling, with having no worries as to where to eat breakfast each morning. Thank you again for writing your review,and we look forward to seeing you and your family again when visiting Penn State.

Warm Regards,
Patty Mandell,AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Top Contributor
159 reviews 159 reviews
55 hotel reviews
Reviews in 72 cities Reviews in 72 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed December 18, 2013

We were so comfortable here, we were sorry to be staying only one night! Beautiful loft-style lobby and gas fireplace, complimentary hot drinks in gathering space, friendly staff to greet us on a wintry night after a very long day on the road. Spacious bath and counter, big tub with whirlpool jets and an excellent shower head, four sets of towels (unheard of, right?) of very high quality, bed and linens were terrific; even my husband commented how much he liked the comforter, a detail not often on his radar. Plenty of pillows with "firm" and "soft" options. Couch was very comfortable, television selection adequate, wet bar with micro-fridge and counter (our room included hot cocoa and popcorn plus coffee and tea) gave us a most pleasant stay. My only concern would be that the bath/shower opens on one side into the bathroom as normal of course, but also into the sleeping space on the other, separated only by curtains - not an issue unless you prefer a little more privacy when using the facilities. Not a problem for us - on this stay. We will stay here from now on when traveling in this area.

Room Tip: Hotel is on one of the busiest roads in the community but sits a bit off the highway and up a slight...
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuites132, Manager at Comfort Suites, responded to this review, December 19, 2013
Thank you for such a nice review of your recent stay! We are always pleased to hear that guests like our recently updated suites with new carpet, sofa beds, the most amazing bedding. Having your guest enjoying themselves while staying is music to our ears. Kuddos to your husband for noticing the nice bedding package!

We also love our lobby area with the fireplace for that extra coziness during breakfast on a winters morning or simply hanging around while enjoying a cup of coffee or cocoa.

Thank you again for your review and we certainly hope to see you again soon, when you visit the State College area.

Warmest Regards,
Patty Mandell,AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 9, 2013 via mobile

The hotel is really close to PSU. At first glance it looks fine but the Staff looked sloppy and the rooms are dated. We were surprised to see a jacuzzi tub in our suite, but the jets were covered with a film of dirt. I even took a tissue to wipe them because I thought it could just be stained... Nope dirt. Wireless was spotty. Comfort inns are usually my go to hotels for my larger family but next time we are in PSU, we will look elsewhere.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuites132, Manager at Comfort Suites, responded to this review, November 30, 2013
I am concerned about the problems you recently experienced at our hotel. I am writing today, to thank you for taking the time to bring these matters to my attention.
A hotel is defined by the quality of the services it provides to its guests. Consequently, it’s disappointing to learn of your unhappiness. Such as those you have mentioned to us.

Please accept my sincere apology. I will speak with the housekeeping department about the importance of thorough cleaning of all surfaces in the bathroom as well as the entire room. As for the spotty wireless signal, that has been since resolved and it was because our guests concerns that we were able to upgrade our signal services throughout the entire hotel.

We accommodate many guests each night, and we strive to make their stay a satisfying one.
Since the principle goal of our hotel is to provide dependable services to all guests at a reasonable price, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, and where we can make improvements.Your willingness to share your recent experience is genuinely appreciated. We certainly hope that you would reconsider staying again when you come to the area.

Sincerely,
Patty Mandell,AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Pa
1 review
5 of 5 stars Reviewed October 23, 2013

Awesome, comfortable beds with cool little pillows. Even the sofa bed was comfortable! Microwave, coffee maker, fridge and computer station in room. Great breakfast...way more than just "continental." Would definite stay again if in the area!!

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuites132, Manager at Comfort Suites, responded to this review, October 24, 2013
Thank you for a great review of your recent stay. With our recent refreshing of our guests rooms, it's nice to know that you noticed!! We certainly do try to give our guests a lot for their money, with a great hot breakfast and more room amenities than some other suites hotels. Thank you again for your review and we so look forward to seeing you soon.

Regards,
Patty Mandell,AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 132 Village Dr., State College, PA 16803-2923
Phone Number:
Location: United States > Pennsylvania > State College
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in State College
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Comfort Hotel State College
Comfort Suites State College
State College Comfort Suites

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