We went here for a friend's wedding and didn't have the best experience.
The room was seriously no frills. I was picturing a romantic country bed and breakfast type thing so maybe that was my misperception. We stayed in Pine Lodge; the photos of Cedar lodge appear much nicer and were more along the lines of what I was expecting (cozier with nice wooden ceilings, etc.) Visitors may want to upgrade to this building.
There were a few minor problems: the batteries in the TV remote control were dead, the sink and bathtub were clogged, and there were dead bugs in the bathroom sink drawers. These are very minor issues but it just felt like there was a lack of attention to detail--surely whoever cleans the rooms would have noticed that water wouldn't go down either drain.
There seems to be some tension among the staff and communication problems and we felt stuck in the middle each time we had to ask them to do something. This started from the moment we arrived and couldn't get into the room. I told the owner's wife very politely that the key didn't work and she seemed irritated that she had to go help me get in the room. She discovered that someone had locked the deadbolt, and yelled at one of the staff members for locking it. To me, she seemed frazzled and I felt bad for telling her about the problem. Needless to say I was not looking forward to coming back ten minutes later to tell her about the problems in the room. On our second day, we had to make a request for someone to clean our rooms at 6:30 pm because no one had been in yet, and the owner's wife seemed very angry at her staff for not doing their job. The owners seemed frustrated each time we encountered them (maybe overwhelmed from all the work of the wedding?) That was my first impression of the lodge and there weren't any positive interactions with the owners during the course of the weekend to reverse that first impression.
The wedding went okay in terms of how the lodge handled things and was quite nice overall due to the planning on the part of the bride. They did take away the buffet after a very short time, which was disappointing. Seconds were offered, but we were the last table served, and the initial announcement for seconds was made while we were still getting our firsts. By the time we finished and went back up, the buffet had been cleared away. I had expected it to stay out for awhile so we could take our time. Also, they would only serve us drinks in plastic cups after dinner, so we had to drink wine out of plastic cups all night. This bothered me mostly because I asked two different people to please give me a real glass and was denied; I would have expected them to accommodate this simple request if someone asked.
The small things like this just sort of added up during our trip. Staying at the lodge was not a terrible experience, it just wasn't great.
I originally posted a shortened version of this review and mentioned that I would not recommend the lodge. The owner of the lodge then contacted me via multiple messages on the site. He also showed my review to the family of the bride whose wedding we attended. Additionally, I was stunned to receive a FIVE PAGE letter in the mail, cc'd to the owner's attorney, with delivery confirmation. My TripAdvisor name formerly used my real first name (I changed it because of this owner.) Apparently he figured out my identify and my billing address from when I stayed at the hotel, and felt he had the right to contact me at my home.
Having one's home address tracked down by an angry business owner is something I would never want another TripAdvisor to have to deal with. I deleted my original review and am posting this one to let others know about this issue.
I hope that the owners will put as much effort into making other guests feel at home as they have in rebutting my original review. If they do, I am sure that others will have a better experience.
- Also Known As:
- Foggy Mountain Hotel Stahlstown