I have been to Skytop several times with my family in the summer and always found that there was plenty to do with the indoor and outdoor pools,lake activities, beautiful gardens, hikes, etc. My family and I were very disappointed in the limited offerings available on a recent April weekend. Our first stop was the activities desk where we signed up for archery. The staff member atthe desk didnt bother to tell us that the equipment was indoors and needed to be obtained from her, so after trooping outdoors, we had to come back in for the bows and arrows. She was very rude when questioned about why she did not give us the equipment upon signing up. Although the rock wall was advertised as being opened from 9 to 4, staff at the Adventure Center turned us away when we tried to climb mid day because they were short staffed and did not have anyone to assist with the climbing. We were told to come back later in the day, which we did and were able to climb. We were also told that it was "too muddy" to do geocaching, so that activity was not available. We instead elected to take out mountain bikes and when we showed up at the location where bikes were stored, there was no staff avaiable to assist with the supply of rusty bikes in disrepair, and helmets were not available. We did have an enjoyable ride to the waterfall but would have felt safer with better equipment. A staff member was there when we returned the bikes and he agreed that the bikes were in poor condition. We were also disappointed when the Adventure Center staff told us that the adventure course was sold out for the weekend and that no wait list was maintained. When another member of our party called back and asked if we could split our group we were accomodated. Why wasn't this offered the first time around? On a positive note, the adventure course was a blast and our guide Lisa was great. Another positive experience were the hikes and animal demos with Rick that were fun and informative. Rick's passion for the outdoors is contagious. Laser tag and paint ball were also unavailable, althought the staff was in the process of opening laser tag late in the day Sunday. Why was this not made available for the weekend? All in all, it was very hard to keep our family group of 15, including 8 teens and tweens occupied for the weekend.
Another huge disappointment was the private dinner arranged for my parents 50th anniversary. We booked a private room (at an additional cost of $200) but it was across the long lobby from the main dining room and kitchen and most of the food arrived cold. I had to go in to the dining toom to request that someone fill the water glasses and received a curt response from the dining room manager that the wait staff did not arrive until 6:30 (our party was booked to start at 6). We were also offered very limited meal choices, despite being under the impression that the full dining room menu was available. The appetizer selections (on which we were not consulted) were totally unacceptable (a squash dish and smoked salmon sliders) so were were given "permision" to order appetizers only from the main dining room menu. The icing on the cake was when one of the three main dish choices was announced as being unavailable and many of us had to change our orders at the last minute. Why was this option offered if there was not enough to go around? The kids were also very unhappy with the overly rare prime rib served to them and finally gave up and asked for chicken fingers from the childrens menu. The waitress had the nerve to tell them they were ordering too much food. The rest of the food we had over the weekend was much better, with the exception of the Sunday brunch buffet which was nearly empty when we sat down to eat at 12:50.
I addressed some of these issues with the manager over the phone and while he seemed to be concerned, he did not offer an explanation or assurance that these issues would be addressed. He did promise to refund the additional activity charge since we were able to do so little.
I really wished that this anniversary weekend had been the same positive experience my family and I enjoyed in the past. If Skytop would make more of a concerted effort to entertain guests, we would have had a better time.
- Official Description (provided by the hotel):
- Naturally InspiredExperience the ultimate retreat by visiting one of the most esteemed lodges in the country—Skytop. This grand historic estate features the very best in accommodations, fine dining and limitless recreation including the new Adventure Center at Skytop.You and your family can explore 5,500 pristine acres of inspiring natural beauty while enjoying a range of seasonal activities. Choose from the adventurous—like clay shooting and downhill skiing—to the serene—like nature hikes and full spa services. No matter your age, personality or desire, Skytop Lodge can make your next trip an unforgettable experience. ... more less
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- Also Known As:
- Skytop Hotel Skytop
- Skytop Resort All Inclusive
- Resort Skytop Lodge
- Skytop Lodge Skytop