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“Great pool, dirty room” 2 of 5 stars
Review of BEST WESTERN Shippensburg Hotel

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BEST WESTERN Shippensburg Hotel
2.5 of 5 Hotel   |   125 Walnut Bottom Road, Shippensburg, PA 17257 (Formerly AmeriHost Inn)   |  
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Ranked #1 of 4 Hotels in Shippensburg
Dover, Delaware
Reviewer
3 reviews 3 reviews
“Great pool, dirty room”
2 of 5 stars Reviewed January 20, 2013

The good - they have a small indoor pool and a nice hot tub - very relaxing after a hard day. The bad - the room was dirty: hair in the tub, lots of dust bunnies along the walls, stained coverlet on the bed, and a ripped curtain. The hotel could use some major cleaning. Also, at every turn there is a huge tip jar or a tip envelope which I found annoying. There was no way I was going to tip the cleaning crew! The desk staff was verty nice and admitted they were having problems with employees that don't want to clean - so why not let them go and get folks that can do their job?

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty W, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review, March 16, 2013
Thank you for taking the time to review our hotel. I will be sharing your comments with the staff immediately. We are happy to hear that you enjoyed our indoor pool and that the front desk staff was courteous to you. We apologize for our room's cleanliness not being up to standard at the time of your stay. We will work hard to ensure that we improve in these areas. Please do not hesistate to give us another try in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
    69
    45
    24
    15
    15
See reviews for
68
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Lake Montezuma, Arizona
Top Contributor
106 reviews 106 reviews
17 hotel reviews
Reviews in 48 cities Reviews in 48 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 26, 2012

Found the motel easily about 1/4 mile off I-81 so it was away from the major interstate and quieter than many others. The woman who checked us in was polite and helpful to find a place to eat. There was also a swimming pool and whirlpool available. The room was clean and well appointed with amenities like a microwave, and free internet (which seems to be a standard now.) Although we did not have a table to use as a dining table (we ordered in), I would stay here again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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NH
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 3, 2012

Great breakfast because of good folks taking care and managing the place. Prices changed in less than three weeks in every catagory I looked at and we stayed in a lesser room for a few dollars more on this trip. A touch aggravating and how making up two doubles is cheaper for them than one king or queen I will never understand. Second stay had some trash under the bed stand lip and a puddle between the toilet and bath tub, indicating a pretty superficial cleaning, and the first stay had an inoperable alarm/radio. But everything else was good. Cooling/heating unit was quieter than most in both rooms as weree the small fridge. Beds were comfortable, pillows a bit wanting. Off the highway by a mile plus, and this helps this location be a bit quieter. Still easy to find and get in/out. Noticed another guest had a hard time extending for an hour to acccomodate changing time for a wake. The managemnet excuse was lame and this was a mistake on their part, especially on a holiday weekend. Probably wouldn't stay if I needed flexibility.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tillson ny
1 review
1 of 5 stars Reviewed November 22, 2012

Stayed the night of 11/2/12 and was charged 5 times for the room. Almost 3 weeks later still not resolved. Apparently this has happened before, see November and July comments below. Irresponsible manager leaves it to front desk staff to handle irate customers. He does not return calls. I am letting everyone at Shippensburg Univ know not to use this hotel. Luckily, my credit card company is helping me out. No help from these scoundrels.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak City, North Carolina
1 review
2 of 5 stars Reviewed November 20, 2012

Stayed one night and hotel charged my card for 4 nights. I have called every day to get my money refunded. Manager will not return my calls. Front desk employees told me that I wasn't the only one overcharged. I even called the main customer service line and no one seems to be able to help. Don't let the cheap rates fool you into staying at this hotel. Just multiply that cheap rate by 4 or 5 nights. Ended up being the most expensive hotel I stay at during my travels.

Stayed November 2012, traveled on business
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Baltimore, Maryland
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 26, 2012 via mobile

this botel is used for US Express truck drivers.i am staying with my husband on this trip.the is one of the better hotels i have stayed at since he has been on the road.indoor pool area very clean nice staff.the breakfast is fab. i would stay here for family vacation if i had to.very very very pleased

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Shippensburg Hotel

Address: 125 Walnut Bottom Road, Shippensburg, PA 17257 (Formerly AmeriHost Inn)
Phone Number:
Location: United States > Pennsylvania > Shippensburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Shippensburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Shippensburg Hotel 2.5*
Number of rooms: 60
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Also Known As:
Best Western Shippensburg
Shippensburg Best Western

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