My husband and I have stayed at the Shippen Place MANY times over the past years, as we have friends and family in the area. The staff have always been polite and welcoming. They have undergone new management and a huge refurbishment this past year, so it's all looking very fresh. There are 3 kinds of dining, the bar, the patio in good weather, and the inside restaurant, and the food is of a high standard. This year we had friends come to visit us and also other family stayed there for a wedding, and they ALL said what a great place it was to stay. The buffet complimentary breakfast is more than enough for most people, hot waffles if you want them and good coffee. The lobby is always welcoming and a great place to wait for or visit with friends. They do hire local university students at the desk, so you have to be a little patient with some of them as they are training, but nothing wrong with that. It is also a popular place for small conferences and many of the people I saw there for that reason, all seemed pretty happy with it. Recommended.