We are owner at the Ridgetop Villas. Every year we pick a week to visit Pocono. This year we select the week from Christmas to New Year for some early snowboarding. The one hour and fifteen minutes drive from Bergen County New Jersey to the resort was very easy on Saturday morning. The check-in was very very, very unsetting. For the many times we check-in to Shawnee Resort and many other timeshare resort. We have never been treated rudely in any manner. The reception was loud, degrading in manner and totally unprofessional. This is not the way we want to start our vacation check-in into our home resort. Anyway, we check-in, get our keys and map. Try to be cool about the whole thing and thinking about putting in a complain with a resort manager. It is hard to justify the quality of a resort based on one employee. Minutes after leaving the reception area, the resort manager approach us to try to understand the interaction between the horribly rude reception and us, the check-in party which is me, my husband and 1 young child. He has come to appoligize for the incident that has taken place. My husband made his point that the check-in process is extremely important to an owner or any exchange party and any rude behavior cannot be ignore. Anyway, we are happy the manager adknowlege the problem and act to assure the guest is happy.
Our two level unit was big. It is in a woodsy area along the upper side of the river along the resort. The unit is clean and comfortable. The living area is large with TV, fireplace. The living room has many sofas but no sofa bed. The fully equipped kitchen has with full size refrigerator, stove, oven, microwave, toaster and blender. It also has all the pots, pans, plates, bowls and utensil you will need to fix a good meal. The supermarket is about five miles away. The dining area has sitting for eight and is next to the full kitchen. There is full size washer and dryer upstairs in the unit. There is a half bath downstairs. The balcony very large with four lounge chairs and is facing the river. The upstairs master bedroom has queen bed, TV and own shower. The second bedroom has two queen beds and TV and shower also. The main bathroom has Jacuzzi, shower and large vanity. There is a total of two and a half bath in this unit. They start using Wndyham brand toiletry in the Shawnee units.
The resort offer activities for kids and adult everyday. Most of the activities are in the recreation area. The activities included Karaoke with wine, beer and cheese, kids craft, poker games, movie night, vineyard tours. There is a very large indoor pool and two outdoor pools. There is large game room and gym. A small library, miniature golf, two large golf courses, tennis court, basketball court, a river, water fall and endless trail for hiking. There is also a country store, a playhouse and playground for kids. You will not be bored anytime of the year. There is also skiing, snowboarding and tubing in the winter. It is only a short drive to Shawnee mountain. Poconos skiing is normally not great in December. This year is fantastic. I can assume the rest of the season will be quite good. We will be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.