I guess they can get away with subpar service and food because of how great the waterpark is. Spent two nights - 8 year old enjoyed the waterpark and the Magi Quest game most. Duck pin bowling and mini golf were just ok - only a few lanes but we didn't have to wait. A lot of the activities (like the story time) seemed better for younger kids.
Reviewing just the hotel is a different story - the buffet food was expensive and really bad, and food that was supposed to be warm was cold. In terms of housekeeping, one day they never came to clean our room, which has never happened to me in years of traveling and this was despite us calling multiple times to ask. When you try to call "Guest Services" don't be surprised if no one ever picks up or there is a constant fast busy signal. The only time there was prompt "service" was the day we were leaving when housekeeping knocked on our door multiple times in half an hour (before and right at checkout time) -- they were very diligence in making sure that we were on our way out. Late checkout policy seems ridiculous - $55 for 2 hours. One other note-- the commenter who mentioned the problem with the sheets for the twin bunk beds was right - they don't stay on and then you are stuck sleeping on the uncomfortable plastic mattress directly - my son didn't even want to sleep on the bunk bed because of this the second night. Bring sheets along with food and drink!!
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- Also Known As:
- Great Wolf Hotel Scotrun
- Great Wolf Resort