We visited for our 4th year for my son's birthday. I did not think he would want to go since he turned 13 but the additional game Shadowquest along with Magicquest - they really enjoyed the game as aways. I purchased the Wolf pass prior to arriving so they would have their freedom to enjoy the bowling, arcade, golf etc. What no one tells you is they now have moved from giving them tokens for the arcade to giving them a plastic card which one of them lost. Had I know they were giving a credit card - I would have been a little more heads up with the one who does not pay attention as he lost the card and he only played two games. I went to desk they can't refund your money due to there is no way to track them. They put everything on the card the arcade, bowling and golf. After being at front desk a while the manger, I guess, finally agreed they would give me the bowling and golf but not the arcade money. Which would have been a bigger problem because I would have had to pay for the boy to play the other games so the boys could continue to hang together - I really like them having someone at each venue to mark off what they have played instead of giving a credit card that they can lose it doesn't hang on the paw pass etc. So I had to spend MORE money on giving him arcade money. The whole point for me to purchase the passes is it hangs on their neck and the really can't lose them. I found this very frustrating and would have liked to be informed of the change upon check in. I had to pay more money to give him his arcade credits. I found this extremely frustrating. Otherwise the water park was packed as always and people saving chairs that are never used. The kids love to go - really to play the game and they really liked the new game. I wish they had a program for returning loyal guests like most resorts have so the points could save you a chair upgrade your room or give you a late check out - something for your loyalty but they give you nothing for being a loyal guest. We stayed in Wolf Den the room was clean. I also like that you can get a cup for the visit but no one explained that at check in - so we didn't get the glass right away and once we did no one explained where you get the free refills - I found that on my own but really like this new addition of the cup!! This was the first time we ordered pizza from the pizza place located in the resort - it was good and reasonable and it was a nice break to eat lunch in the room. Their salad was also very good - would do this again. This very nice part was when we arrived our room was ready which was fantastic!!!!
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- Also Known As:
- Great Wolf Hotel Scotrun
- Great Wolf Resort