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“Excellent place to stay close to Maple Grove Raceway” 5 of 5 stars
Review of BEST WESTERN PLUS Reading Inn & Suites

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BEST WESTERN PLUS Reading Inn & Suites
3.0 of 5 Motel   |   2299 Lancaster Pike, Reading, PA 19607-2380 (Formerly Shillington Inn)   |  
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Ranked #2 of 8 Hotels in Reading
Daytona Beach
Top Contributor
65 reviews 65 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
“Excellent place to stay close to Maple Grove Raceway”
5 of 5 stars Reviewed August 24, 2014

This motel is extremely clean and in a perfect location for Maple Grove Raceway park. It has many fast food places to eat close by. Plenty of free parking. The free breakfast was fantastic. A great staff and they do allow pets for a small fee.

Room Tip: I was on the third floor and it was fine. Two elevators so no waiting.
See more room tips
  • Stayed August 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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238 reviews from our community

Traveler rating
    95
    80
    35
    16
    12
See reviews for
78
70
17
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Chester, VA
Top Contributor
127 reviews 127 reviews
23 hotel reviews
Reviews in 58 cities Reviews in 58 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed August 19, 2014

Recently while attending a function in the area we booked a 2 night stay at this hotel. Not knowing the area it was a chance. Boy were we pleased. The staff was very courteous and helpful. We booked a king room and it was very clean, fresh, and large. I had read previous reviews and felt comfortable with this choice but we definitely will stay here again when in the area. Morning breakfast was ample, good size breakfast area, clean, and staff kept foods supplied. Quiet area with some restaurants nearby to have dinner. There a diner in walking distance but we did not eat there. Some construction in front but not a problem. Loved this hotel and look forward to a return visit.

Stayed August 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masontown, Pennsylvania, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 6, 2014

the staff are excellent . the rooms are spotless and are kept that way . rooms are updated and well designed . beds are semi-firm and very comfortable .wi fi was good . breakfast was better than average . they were having a problem with the pool waters chemicals but overall, this was a great place to stay

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanuet, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed July 29, 2014

I had to change my reservation at the last minute. Not only did they accommodate me, but when there was a mix up for the room, they took care of it to my satisfaction. I always get excellent service here.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, Owner at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, August 6, 2014
Dear Valued Guest,

Thank you for your compliments about our service. As you see, we truly take pride in our business and in accommodating all of our guests. As a frequent visitor to Reading, we are aware that you have multiple lodging choices in the market. Our goal is to earn the loyalty of each guest, and that is only accomplished by providing customer service excellence.

My team and I look forward to your next visit.

Yours in Hospitality,

Sagar Shah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mercersburg, PA, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 29, 2014

We had a room mix up on check-in that was handled quickly by the desk clerk. We found the second room that we were given to be what we reserved and it was nice and very comfortable. I would recommend this Best Western.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, Owner at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, August 6, 2014
Dear Valued Guest,

Thank you for taking the time to share feedback about your experience! I'm happy to hear that the situation at check-in was handled to your full satisfaction. While we strive for a flawless experience, we are aware that issues can occur. It is how these issues are addressed, however, that differentiates us from our competition and ensures the happiness of our guests.

My team and I appreciate the recommendation and look forward to your return.

Yours in Hospitality,

Sagar Shah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield, United States
1 review
5 of 5 stars Reviewed July 28, 2014

The staff was friendly and the accommodations were wonderful. Used the pool and exercise room every day .Really have no complaints! , NIce location easy to get to other areas of the city! We have stayed here on several other occasions. Nice breakfast areas with a variety of food, fruit, etc They were working on the front of the building, but we never were bothered by anything while they were working..

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, Owner at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, August 6, 2014
Dear Valued Guest,

Thank you for the opportunity to accommodate you. We are glad to hear that your experiences at our property have been positive. My team strives to provide high levels of guest care and deliver a product of superior value. It is always satisfying to hear that our mutual expectations have aligned.

We are currently renovating the front of our hotel, and will soon have a beautiful multi-tone stucco finish. This will truly enhance our curb appeal and give our guests the "wow" impression upon entering our property.

We look forward to your next visit.

Yours in Hospitality,

Sagar Shah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Massachusetts
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 27, 2014

Our room was spacious and immaculate - and was a lovely end to a hectic day. The surprise I've not seen in any hotels, though, was this: the free (excellent) breakfast uses all compostable products - including utensils! Styrofoam? Not here! Way to go, Best Western, Reading!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, Owner at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, August 6, 2014
Dear Valued Guest,

Thank you for acknowledging our "Green" efforts! Not only are our bio-degradable plates and utensils eco-friendly, but they are much more enjoyable to use as opposed to foam or lesser quality products. This is just one of our ways of delivering a superior experience to our guests.

My team and I look forward to being your preferred hotel.

Yours in Hospitality,

Sagar Shah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Reading Inn & Suites

Address: 2299 Lancaster Pike, Reading, PA 19607-2380 (Formerly Shillington Inn)
Phone Number:
Location: United States > Pennsylvania > Reading
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Reading
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Reading Inn & Suites 3*
Number of rooms: 142
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Also Known As:
Best Western Plus Reading Inn And Suites
Best Western Plus Reading Hotel Shillington
Best Western Shillington
Best Western Reading Hotel
Days Inn Shillington Pa
Days Inn Reading
Shillington Best Western

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