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“Great value” 4 of 5 stars
Review of BEST WESTERN PLUS Reading Inn & Suites

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BEST WESTERN PLUS Reading Inn & Suites
3.0 of 5 Motel   |   2299 Lancaster Pike, Reading, PA 19607-2380 (Formerly Shillington Inn)   |  
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Ranked #2 of 8 Hotels in Reading
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Great value”
4 of 5 stars Reviewed August 4, 2013 via mobile

Room was nice but ac did not work very well had to put a pan under it to collect the water also our phone did not work our stay was in the middle of a heat wave, but we would definitely stay there again the staff were great the waffles and coffee was perfect I would recommend this hotel

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, General Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, August 21, 2013
Dear Valued Guest,

I apologize with regards to your room concerns. Our preventive maintenance program was designed to avoid issues such as what you experienced during your stay. Moving forward, we will ensure all rooms are in proper working order.

I'm glad to hear our staff mentioned, as they sincerely take pride in our product, and strive to please each and every guest. Our complimentary hot breakfast is a guest favorite as well. We are working on some other ideas, to make it even better.

We hope to see you soon!

Hospitably Yours,

Sagar V. Shah, CHA
General Manager
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237 reviews from our community

Traveler rating
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    80
    34
    16
    12
See reviews for
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34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
United States
1 review
5 of 5 stars Reviewed July 31, 2013

We had an enjoyable stay. peace, quite, and relaxing. With a Greek restaurant next door and a pretzel factory just a half block away that's open to the public to buy a large assortment of pretzels. The staff is friendly, clear, and relatively quick at getting you in and out. Not much face to face time.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, General Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, August 21, 2013
Dear Valued Guest,

It is always satisfying to hear about a positive guest experience. I'm glad you enjoyed our quiet location, as well as our enthusiastic team. The Greek Diner in the parking lot is a true local gem, as well as Tom Sturgis Pretzels, America's First Commercial Bakery.

We hope to see you again at our property in the very near future.

Hospitably Yours,

Sagar V. Shah, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 30, 2013

A very nice stay with polite and friendly desk staff. Cookies in lobby were very good. Lobby is pretty small. The breakfast area is kind of small as well but the help did their best to keep with the amount of guests there were. It was very busy with a large group of people there for a religious convention. Rooms were very clean and comfortable. Internet was excellent in the room...nice and strong. Would stay again.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, General Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, July 31, 2013
Dear Valued Guest,

Thanks for taking the time to write us a review. I'm glad to hear you had an enjoyable stay and would consider our property again in the future. We always look at our amenities and service from the guest's perspective, and strive to offer a superior experience on a daily basis. Our gracious staff works hard to offer the utmost satisfaction to each and every guest.

My team and I look forward to your next visit while in the Reading area.

Hospitably Yours,

Sagar V. Shah, CHA
General Manager
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Endwell, NY
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 26, 2013

I was comfortable staying here for the one night that we did. The room has been updated and is very clean, even the bathroom. I liked the separate sink area outside of the bathroom. It looked like the hotel has been repainted and carpeted in all areas. Cookies were awaiting our arrival and my husband couldn't have been happier. The breakfast was decent but as to be expected. We didn't get a chance to use the pool but it was nice. the front desk staff was very courteous and helpful too. We would definitely stay here again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, General Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, July 29, 2013
Dear Valued Guest,

Thanks for your wonderful review of our property. We strive to deliver genuine service to each and every guest, and offer a product of superior value. Over the past several years, we have received the coveted Best Western Director's Award, for being in the top 20% of North American Best Western properties for upkeep and cleanliness. We want to be your home away from home, and will continue to revamp our product,

My team and I look forward to your next visit!

Hospitably Yours,

Sagar V. Shah, CHA
General Manager
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 22, 2013

The Best Western in Shillington has always been outstanding. We have stayed there the last 13 years. The staff is always very helpful and pleasant. We would not stay anyplace else. The hotel is clean and the rooms are very comfortable. I highly recommend this hotel.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, General Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, July 29, 2013
Dear Valued Guest,

Thank you for your continued loyalty to our property for over a decade. It's truly humbling to be your accommodation of choice for so many years. We will continue to revamp our property to surpass guest expectations. Our belief to treat each and every guest as our only, is a true testament to genuine hospitality.

My team and I look forward to your continued patronage, for years to come.

Hospitably Yours,

Sagar V. Shah, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 17, 2013

We've stayed here a few times in the past couple of years because the rate is good and the accommodations are standard to good. Bed is comfortable and bathroom, albeit small, is clean--my two bottom-line requirements. Fresh-baked cookies appear at the registration desk each day, a nice touch. This past visit the occasional chair in our room was nice to look at, but very uncomfortable. The location is very good for us as we have family nearby. Although the breakfast fare isn't elegant, if you like to make a waffle or enjoy cereal or toast, it's fine. Pretzel lovers take note: Tom Sturges is seconds away, and Unique (our preference) is a short drive.

Room Tip: This is a dog-friendly place, so non-dog owners may want to stay above the first floor.
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, General Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, July 29, 2013
Dear Valued Guest,

Thanks for taking the time to write us a review about your experience. We take pride in our property cleanliness, and comfortable accommodations. The cookies are freshly baked every morning by our breakfast attendants! They're a true guest favorite as you could tell. Our lounge chairs are going to be upgraded soon, and we are budgeting this for our annual improvement plan. The Sturgis and Spannuth families are renowned in the pretzel world, and both bakeries are worth a visit while in the Reading area.

My staff and I look forward to your next visit!

Hospitably Yours,

Sagar V. Shah, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 14, 2013

A group of friends from FL were traveling back from Laconia, NH and stayed at your Inn last month. There were 14 in our group and Amy was working the front desk. We arrived around 6pm after driving through rain the entire day. Amy who was working the front desk was extremely professional, very warm and checked us in as expeditiously as possible considering the size of our group. The rooms were very large, extremely clean and as I was not a huge fan of Best Western, this Inn has changed my mind. The breakfast the following morning was enjoyable, with a variety of cereals, waffles, fresh fruit and plenty of warm coffee. I would recommend this Hotel and would certainly stay again if in the area. Very satisfied with the service and accommodations provided.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, General Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, July 25, 2013
Dear Valued Guest,

Thank you for your kind compliments regarding our Assistant Manager, Amy. She is a true asset to our organization and works enthusiastically every day. As you can tell, she is very efficient and dedicated in her guest care. It is always satisfying to me, when seeing comments such as yours regarding our brand. The Best Western Corporate team has done an excellent job enhancing the resources we have at the property level. My team and I take great pride in our amenities including the wonderful breakfast offerings and accommodations.

Hospitably Yours,

Sagar V. Shah, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Reading Inn & Suites

Address: 2299 Lancaster Pike, Reading, PA 19607-2380 (Formerly Shillington Inn)
Phone Number:
Location: United States > Pennsylvania > Reading
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Reading
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Reading Inn & Suites 3*
Number of rooms: 142
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Also Known As:
Best Western Plus Reading Inn And Suites
Best Western Plus Reading Hotel Shillington
Best Western Shillington
Best Western Reading Hotel
Days Inn Shillington Pa
Days Inn Reading
Shillington Best Western

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