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“A good find” 5 of 5 stars
Review of BEST WESTERN PLUS Reading Inn & Suites

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BEST WESTERN PLUS Reading Inn & Suites
3.0 of 5 Motel   |   2299 Lancaster Pike, Reading, PA 19607-2380 (Formerly Shillington Inn)   |  
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Ranked #2 of 8 Hotels in Reading
Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“A good find”
5 of 5 stars Reviewed November 28, 2012

Have been using this Inn for a number of years to visit with family. Always clean, staff is pleasant and a small but good breakfast. Also a diner right in front that offers all meals and is very good. There is also a small jewel of a museum "'The Reading Museum" that has wonderful exhibits a short drive from the Inn and the Google factory which is now an Art showcase. I have never encountered a problem with registration, room cleanliness or the breakfast. There is also a refrigerator and microwave in the room.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, General Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, December 19, 2012
Dear Valued Guest,

Thank you for taking the time to write us a review. I'm delighted to hear that you enjoyed your recent stay as well as others over the years. As you could tell, we work hard to provide excellent customer service and clean, comfortable accommodations. The Deluxe Diner owned by the Frangakis family is an excellent establishment with great food, and certainly a local favorite!

Reading, PA definitely has hidden gems such as the Reading Museum, and we encourage our guests to explore the area and see what it has to offer.

I look forward to your next visit.

Warm Regards,

Sagar V. Shah, CHA
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237 reviews from our community

Traveler rating
    95
    80
    34
    16
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Wyomissing, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 27, 2012

I stayed at the Best Western while waiting to move into my new home and it was a great experience. All of the staff from Charles at the front desk to Shirley in the Breakfast area were friendly and very helpful.
The rooms were very clean and at first we thought we were going to miss the football games with the limited tv channels but the hotel switched to a new TV service and all the favorite channels were available.
Will definitely stay again if need to and will have family and friends stay when they visit from out of town.

Room Tip: Try to get a room away from the elevators, you can hear the elevators running and the doors opening...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, General Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, December 4, 2012
Dear Valued Guest,

Thank you very much for your rave review of our property. The experience we strive to deliver at our property is with the desire that our guests will consider it their "home away from home." We understand that the moving process can be cumbersome and very tiring. That being said, our friendly, knowledgable staff goes above and beyond to ensure your satisfaction. Our management is well aware that the guest's expectation is constantly changing with updated offerings from other brands. With our upcoming bedding packages, and state of the art TVs, we hope to stay ahead of the curve.

I look forward to accommodating your friends and family in the future!

Warm Regards,

Sagar V. Shah, CHA
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Concord, New Hampshire
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 21, 2012

I will never stay at this location again and I wouldn't recommend it to my enemies either. The staff was rude and not very nice which the last thing you need after travelling all day. Too many other issues to list here.

Best Western is a chain that I usually recommend but not this location!

Room Tip: Stay at another hotel.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, General Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, November 26, 2012
Dear Valued Guest,

On behalf of our team, we sincerely apologize for being unable to meet your expectations. I certainly do not condone rude behavior by any member of my team, and they are well aware of treating each guest the way they would like to be treated. This is a fundamental rule in hospitality, however, based on your experience, it seems we fell short on providing you with a superior experience. Please send me an e-mail at bestwestern2299@gmail.com, and I will certainly discuss this matter further with you.

I hope you will consider another stay with us and give us a chance to be your lodging provider of choice in the Reading area.

Warm Regards,

Sagar V. Shah, CHA
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Olympia, Washington
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 19, 2012

My wife and I stayed here for 5 days. The staff from the front desk to the housekeeping and breakfast room attendant were outstanding. The brakfast was gret!! Bacon, eggs, waffles and all kinds of pastries. The price was excellent and the location is close to everything. We drove into Philadelphia and spent the day and got back in really good time. The manager was on site and always checking to make sure everyone was enjoying their stay. I highly recommend this hotel.

Room Tip: Just ask fdor a king suite
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, General Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, November 26, 2012
Dear Valued Guest,

Thank you for your excellent review of our property. It was our pleasure to accommodate you and your wife, and we look forward to your next stay. Philadelphia is close enough to our property to make a nice day trip, and make it back to the peace and quiet of Berks County, PA. Our staff works hard to ensure each guest leaves satisfied with a positive impression. The breakfast served from 6:30 to 9:30 is a guest favorite, and we believe in starting your day off right with offerings such as those you mentioned and others such as 100% Arabica Coffee!

Warm Regards,

Sagar V. Shah, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chambersburg, Pennsylvania
Top Contributor
101 reviews 101 reviews
22 hotel reviews
Reviews in 39 cities Reviews in 39 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 18, 2012

Young man at check in was very accommodating with special needs for my disabled husband. Hotel & room was clean & comfortable...except for what was called an "easy chair". Design makes it extremely uncomfortably since it is shaped like a child's slide. Otherwise nice sitting area.very comfortable bed.

Two suggestions would be to adjust the set of two double front doors which are very heavy & stiff making it difficult to enter with luggage & nearly impossible for handicap customers. Second barrier is the very high sign in desk. I am 5'6" & it was shoulder level for me. It felt like a barricade & would be intimidating for people who were either short or in a wheelchair.

Overall I would recommend this as a good value. Nice diner next door is convenient.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, General Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, November 26, 2012
Dear Valued Guest,

Thank you for taking the time to write us a review. Our team goes above and beyond for each guest and adapts to individual needs. The double doors were inspected by our maintenance department to ensure comfortable access. We will actually be installing automatic entrance doors in the upcoming months as a convenience to our guests. The front desk is higher for security reasons, however, we do have lower counters on the sides of the desk for guests who would prefer to utilize those! We are always looking into ways to better our product, and we will certainly explore alternative options with regards to the lounge chairs!

I look forward to your next visit.

Warm Regards,

Sagar V. Shah, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, Delaware
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 13, 2012

My wife and I stayed here for the weekend while visiting some friends in the area. We were told that there was a Best Western about a mile away from them, but we were not to sure about that level of hotel. We were plesantly surprised. The Hotel is very clean and the staff all seemed friendly. The breakfast was far better than either of us expected. Rooms are good sized and comfortable. We will stay here again when in the area. If all Best Western's are like this we may start staying at them instead of Marriott brands and save a little money. There is a diner towards the front of the parking lot called Deluxe Diner. Good food and excellent staff.

Room Tip: This appears to be an older hotel that has been renovated and upgraded, so some room to room or hall...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAGAR S, General Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review, November 26, 2012
Dear Valued Guest,

Thank you for your rave review of our property and please convey my sincere thanks to your friends for recommending our establishment! As I'm sure you noticed, we take tremendous pride in the product and customer service we deliver to each and every guest. We have a mantra here at the property to treat each guest as if they were our only guest. This mindset has resulted in better results in all areas of our hotel, from housekeeping to front desk operations.

While each Best Western hotel property is independently owned and operated, the corporate team has truly enhanced the brand's reputation and quality to become a strong competitor in the mid-scale to upper mid-scale segment. We look forward to your next stay as we have several upcoming improvements to the property before year end, including new bedding packages for each guestroom as well as state of the art 37'' - 40'' flat screen TV's.

Marriott is certainly a household name and an excellent example of top notch hospitality. We're glad you see value in our brand, and we strive to provide service rivaling industry leaders.

Warm Regards,

Sagar V. Shah, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Reading Inn & Suites

Address: 2299 Lancaster Pike, Reading, PA 19607-2380 (Formerly Shillington Inn)
Phone Number:
Location: United States > Pennsylvania > Reading
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Reading
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Reading Inn & Suites 3*
Number of rooms: 142
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Also Known As:
Best Western Plus Reading Inn And Suites
Best Western Plus Reading Hotel Shillington
Best Western Shillington
Best Western Reading Hotel
Days Inn Shillington Pa
Days Inn Reading
Shillington Best Western

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