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“a surprisingly good time!!!!” 4 of 5 stars
Review of Carriage House at Pocono Manor

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Carriage House at Pocono Manor
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Route 314, P.O. Box 125, Pocono Manor, PA 18349   |  
Hotel amenities
1 review
3 helpful votes 3 helpful votes
“a surprisingly good time!!!!”
4 of 5 stars Reviewed July 12, 2013 via mobile

My husband and I booked this vacation for us and the family.we read the reviews and were worried that it would be a nightmare. much to our surprise the place was quite nice. the decor is definitely out dated and a bit run down,but the indoor pool and whirlpool was excellent. Dawn and an older woman were very nice, james the security gaurd was outstanding and hysterical.housekeeping was terrible and we could hear them swearing and gossiping about customers and staff.overall it was a great place but lacking in some areas.we had a great time at Camelbeach and also some other attractions.we would definitely recommend it to all.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management521, Manager at Carriage House at Pocono Manor, responded to this review, July 15, 2013
Thank you for taking the time to submit a review concerning your stay with us. As you probably noticed, we are under renovations and wish every day we could go into warp speed to complete them. Our Maintenance Department works diligently and every attempt is made to provide all our guests a memorable stay during our transition. As to hearing negative comments from our Housekeeping Department, that was surprising and totally out of character for those Team Members. Our Housekeeping Manager will be thoroughly investigating what occurred, but be assured if it is determined someone spoke without thinking, that will be handled. We hope you come stay with us again and we promise to continue to do our best for you and your family.
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70 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Piscataway, New Jersey
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 9, 2013

Located in the heart of Poconos, close to Camelback, Casino, Crossings and much more. We recently stayed for a Family reunion that can accommodate large group (about 50 to 60 people). Our stay was from Thursday to Sunday. Room services were available upon request or on a fixed schedule. All of the hotel staff was very friendly (Debbie, Dawn, Debra and Bob). Great Service and very accommodating. Important to note that rooms are dated but very clean with no odors. They are in the process of renovation. We had booked about 15 rooms for all of the family members. Every room is equipped with Kitchenette. We used it only to make coffee and tea in the morning, otherwise we catered from outside. They allowed us to use the common balcony area over the pool to stage our gathering and other activities. The balcony are was little humid due to pool and jacuzzi on the main floor. It could use a better air circulation to be comfortable. Everybody enjoyed it. No regrets!!! We would definitely stay there again.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management521, Manager at Carriage House at Pocono Manor, responded to this review, July 11, 2013
Thank you for your kind words. We truly enjoyed your family's stay with us and hope to see you again.
Sincerely,
The Carriage House Team
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Edison, NJ
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 7, 2013

We recently stayed here for a night as part of large group (5 families). We stayed there in between our Whitewater rafting trip to Lehigh Valley and next day trip to Camelback Waterpark. Debra on the phone was kind enough to accomodate our request to place us next to rest of our group who already was there at the time of our booking. The property is in a quiet location (GPS address hard to find but follow their direction on website). We booked the room on the July 4th for an overnigt stay on July 5th and no problems. The price was very reasonable for the time of the year (4th July weekend). The check-in around 6 PM was smooth (I forgot the name of the ladies but they were all very friendly). Most of this propert has an old feel to it (no modern decor) and a certain smell that I wouldn't expect in a hotel/motel etc. We also found a couple of bugs in our bathroom but the bathroom was very clean and functional otherwise. The mini-suite that we booked had a mini kitchen full of appliances (stove, microwave, toaster, dishwasher, coffee maker etc) and decent quality utensils (pots, pans, knives, spoons, forks, crockery etc). They also had some small welcome snacks (granola bars etc) in our room. The bed was not bad (including the pull down sleeper) and we had a good night's sleep.
There were two old style TVs (one in main area and the other in the bedroom) that we didn't even have time to use. The kids (and some adults) in our group enjoyed the pool. There were a couple of jacuzzis and a pool table etc that guests could also use. Our group also used the picnic tables outside (2 grills that we didn't use but other families seemed to enjoy) and the fire (very neat setting for a group like ours) that the hotel staff in the fire pit next to picnic tables. The elevators were the slowest I have ever seen but they worked. I was surprised that they didn't have hair dryers in the room but the pool towels were! One could request, iron, hair dryer etc but to me those are basics especially in a mini-suites. Our check out process was also pleasant and we thought we got our money's worth. If they make the necessary updates to the property, given their great staff, they can really get some very good reviews 9and price!) for their property.
The location itself is within 5 minutes driving distance of Shoprite, Walmart etc.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management521, Manager at Carriage House at Pocono Manor, responded to this review, July 11, 2013
Thank you for taking the time to write a review and for the kind words regarding our Team Members. We view customer service as our #1 priority. We are actively working on renovations and the next time you come to stay, you will notice an even greater improvement.
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Sewell, New Jersey, USA
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 26, 2013 via mobile

We booked our family vacation this year at the carriage house via our timeshare company, after we booked we saw all the bad reviews about the place and we what did we get ourselves into! We even thought about canceling but we are thankful we gave the place a chance because we had an amazing family vacation!! Don't get me wrong the place needs updating but it's clean and the staff are great. The kids loved the 24 hour pool and we loved the hot tubs and the propane grills to cook outside!! We had two sleep 4 units (mini suites) they put us right next to each other which made it easy for our family. We even had a newly renovated room our kitchen had stainless steel counters and brand new appliances! We loved it! We tried out the onsite restaurant (the speakeasy) it's small but the bartender was very friendly and we had a great time making new friends and enjoyed a few cold beers... So again the place has some updating to do but if you're looking for clean and friendly accommodations then do yourself a favor and give the carriage house a shot. We will definitely be staying there again!!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management521, Manager at Carriage House at Pocono Manor, responded to this review, July 11, 2013
Thank you for your kind words. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 24, 2013

This place was a mess; what you see on the internet is not what the Hotel look like. This place look like the Bates Hotel and had Bed Bugs!!!!!
And the rooms smells like something bass was left in there dead.

Room Tip: We changed our room 5 time and all the rooms were the same; out dated and smell.
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management521, Manager at Carriage House at Pocono Manor, responded to this review, April 29, 2013
Thank you for taking the time to express your views on your stay with us. Customer service is our number one priority, therefore, these comments were investigated thoroughly. Please allow me a moment to respond to your observations. We make every attempt to meet requests. If a guest's displeasure with a room is reported, immediate action is taken as was the case that night.
If ever a hotel/resort receives a report of insects, an immediate inspection is completed. Doctors will forward information to a resort to assist in identifying the origin. Please know, we did complete an inspection with nothing found and are still waiting for the doctor's report we requested from you. We will continue to do everything within our power to make our guest's stay an enjoyable one.


Thank you for your time.
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Peckville, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 8, 2013

We just spent a long weekend at the Carriage House and loved it so much we are considering getting a timeshare here. We own at Simpson Bay in St Maarten and live in PA so we exchange most of the time as the air fare it just too high to go to St Maarten every year. We typically go to at least two timeshare resorts a year within the US and until now have we never considered getting a second one. That is how strongly we feel about the Carriage House. The staff is wonderful. Debra, Dawn, Gerta and Bob of maintenance just to mention a few are all terrific. We felt as if they were old friends. They are methodically renovating the resort and the improvements are amazing. This resort is on its way to becoming a 5 star as long as you are not a prima donna, and you all know who you are, then stay home. The Speakeasy Lounge on the premises was a great place to eat and have some drinks and fun. We can't say enough about how wonderful our experience was, we give it two thumbs up!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management521, Manager at Carriage House at Pocono Manor, responded to this review, July 11, 2013
Thank you so much for your review. We strive to make every guest feel at home. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Plains, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 21, 2013

My wife and I bought a very modestly priced time share ownership at the Carriage House about 8 years ago after staying as a guest for two weekends. Our eyes were open to the overall size of the studios, mini-suites, and royal suites as well as the fact that this facility was not an upscale hotel. It is, however, the host of the friendliest staff we have ever known, from the registration personnel, the those on the housekeeping department, to those on the maintenance staff. We also own for 16 years a more expensive, less personal, larger, more updated, 2 bedroom unit elsewhere in the Poconos about 20 minutes away. There is no comparison between the two facilities. Though the Carriage House is by no means a Marriott Hotel, it has long been "home" in our opinions. As will be the case in a more dated facility where a problem might exist, the staff is willing and more than capable of attending to the needs of all.

This past weekend, we invited three families to join us in the place we call home. I was more than pleasantly surprised by the very positive feedback I received. Is the Carriage House perfect? Far from it ... but the liabilities are far outweighed by all the positive aspects, not the least of which is their indoor pool and hot tubs. I had a concern in that I warned my friends that the facility was fully booked this weekend and I had boasted about how quiet and relaxing it is for us and that a crowed facility was unknown to me. To no surprise, the large group that had attended and booked two thirds of the rooms and held their functions for two nights in the pool area only added to a great experience. They opened their arms and invited us to join in the festivities they had organized. Again, this place is home!

Next month is our annual weekend at the Carriage House with our children and grandchildren. The grand kids live in Colorado and when they are told they are visiting Grandma and Poppy in NY, their thoughts turn to the pool at the Carriage House and the excitement builds. Thanks to the Carriage House for an incredible experience ... month after month and year after year.

Room Tip: Go for the mini suites.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management521, Manager at Carriage House at Pocono Manor, responded to this review, July 11, 2013
It is always good to hear from our Owners. We are working every day to improve the quality of everyone's stay. Keep in touch. We believe you will be pleased with the progress we plan on continuing to make with our facility.
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Additional Information about Carriage House at Pocono Manor

Address: Route 314, P.O. Box 125, Pocono Manor, PA 18349
Location: United States > Pennsylvania > Pocono Mountains Region > Pocono Manor
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 1 Specialty lodging in Pocono Manor
Also Known As:
Carriage House At Pocono Manor Hotel Pocono Manor
Carriage Hotel Pocono Manor

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